{"uin":"IRDAN157CP0006V01201718","name":"Marine Open Insurance Policy","url":"https://indiainsurances.com/policy/acko-general-insurance/marine-open-insurance-policy-irdan157cp0006v01201718","insurer":{"slug":"acko-general-insurance","name":"Acko General Insurance Limited","url":"https://indiainsurances.com/insurer/acko-general-insurance"},"line":"general","category":"marine","category_name":"Marine and transit","irdai_type":null,"kind":"product","status":"active","approved_on":null,"withdrawn_on":null,"summary":"Marine Open Insurance Policy covers cargo in transit under marine, air, inland rail or road, courier and post clauses. The wording includes all-risks cargo clauses, war and strikes clauses, and theft, pilferage and non-delivery cover for additional premium.","analysis":{"state":"machine","analysed_at":"2026-10-20 10:03:56.463491+00","note":"First pass: one AI reading; every stated fact carries a verbatim quote found in the cited clause, but it has not been reviewed. Check the clause before relying on it."},"facts":[{"key":"plan_variants","label":"Plans and variants","section":"Overview","meaning":"The named plans inside this product (not cover types or payout options). Facts can differ between them.","status":"not-stated","value":null,"display":null,"note":"The wording contains different Institute and inland transit clauses, but does not state named plans or variants as plans.","quote":null,"sources":[],"law":[]},{"key":"policy_term","label":"Policy term","section":"Eligibility","meaning":"How long one policy runs before it ends or must be renewed.","status":"not-stated","value":null,"display":null,"note":"The wording states transit attachment and termination points, but not the open policy period before renewal.","quote":null,"sources":[],"law":[]},{"key":"claim_intimation","label":"Claim intimation deadline","section":"Claims","meaning":"How soon you must tell the insurer about a claim or hospitalisation.","status":"quote-verified","value":"Immediate notice of loss or damage should be given for survey. If loss or damage was not apparent at delivery, notice in writing must be given to the carriers or other bailees within 3 days of delivery.","display":"Immediate notice for survey; written notice to carriers or bailees within 3 days of delivery if loss or damage was not apparent","note":null,"quote":"To give notice in writing to the Carriers or other Bailees within 3 days of delivery if the loss or damage was not apparent at the time of taking delivery. ... Instructions for survey In the event of loss or damage which may involve a claim under this insurance, immediate notice of such loss or damage should be given to and a Survey Report obtained from the Company’s representatives at port of discharge or destination or if there be no representative of the Company, the nearest Lloyd’s Agent.","sources":[{"clause":null,"heading":"Claims Procedure","page":40,"url":"https://indiainsurances.com/policy/acko-general-insurance/marine-open-insurance-policy-irdan157cp0006v01201718/document/1655#c-claims-procedure"}],"law":[{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Sec 1, Part A, V.1","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Sec 1, Part B, V.1","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Sec 1, Part C, V.1","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Para 20, 21","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"}]},{"key":"claim_documents","label":"Claim documents","section":"Claims","meaning":"Documents the insurer asks for when you claim.","status":"quote-verified","value":["Original policy or Certificate of Marine Insurance","Original copy of Shipping Invoices, together with Packing List, and / or Weightment notes","Original Bill of Lading and / or other contract of carriage","Survey report and other documentary evidence, if available, to show the extent of the loss or damage","Landing Remarks/ Account and Weightment notes at final destination","Correspondence exchanged with the Carriers and other Parties regarding their liability for the loss or damage"],"display":"Original policy or certificate, invoices with packing list/weightment notes, bill of lading/contract of carriage, survey report/evidence, landing remarks/account and correspondence","note":null,"quote":"To enable claims to be dealt with promptly, the Assured or their Agents are advised to submit all available supporting documents without delay, including when applicable\n1. Original policy or Certificate of Marine Insurance\n2. Original copy of Shipping Invoices, together with Packing List, and / or Weightment notes.\n3. Original Bill of Lading and / or other contract of carriage.\n4. Survey report and other documentary evidence, if available, to show the extent of the loss or damage.\n5. Landing Remarks/ Account and Weightment notes at final destination\n6. Correspondence exchanged with the Carriers and other Parties regarding their liability for the loss or damage","sources":[{"clause":null,"heading":"Documentation of claims","page":41,"url":"https://indiainsurances.com/policy/acko-general-insurance/marine-open-insurance-policy-irdan157cp0006v01201718/document/1655#c-documentation-of-claims"}],"law":[{"title":"Master Circular on Health Insurance Business, 2024","section":"Ch I Para 17","url":"https://indiainsurances.com/law/irdai-health-mc-2024"},{"title":"Insurance Regulatory and Development Authority of India (Protection of Policyholders’ Interests, Operations and Allied Matters of Insurers) Regulations, 2024","section":"Reg 22","url":"https://indiainsurances.com/law/irdai-ppi-2024"},{"title":"Insurance Regulatory and Development Authority of India (Protection of Policyholders’ Interests, Operations and Allied Matters of Insurers) Regulations, 2024","section":"Reg 23","url":"https://indiainsurances.com/law/irdai-ppi-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Sec 1, Part A, V.2","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Sec 1, Part B, V.3(iii)","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Sec 1, Part C, V.2","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"}]},{"key":"claim_settlement_time","label":"Claim settlement time promised","section":"Claims","meaning":"How quickly the policy says a claim is decided or paid, and from when that is counted (intimation or last document).","status":"not-stated","value":null,"display":null,"note":null,"quote":null,"sources":[],"law":[{"title":"The Insurance Act, 1938","section":"Section 64UM(4) to (6)","url":"https://indiainsurances.com/law/insurance-act-1938"},{"title":"Master Circular on General Insurance Business, 2024","section":"Ch I, Para 10","url":"https://indiainsurances.com/law/irdai-general-mc-2024"},{"title":"Master Circular on Health Insurance Business, 2024","section":"Ch I Para 15","url":"https://indiainsurances.com/law/irdai-health-mc-2024"},{"title":"Master Circular on Health Insurance Business, 2024","section":"Ch I Para 16","url":"https://indiainsurances.com/law/irdai-health-mc-2024"},{"title":"Insurance Regulatory and Development Authority of India (Protection of Policyholders’ Interests, Operations and Allied Matters of Insurers) Regulations, 2024","section":"Reg 22","url":"https://indiainsurances.com/law/irdai-ppi-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Sec 1, Part A, V.2","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Sec 1, Part B, V.2","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Sec 1, Part B, V.3(i), V.3(ii)","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Sec 1, Part B, V.3(iii)","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Sec 1, Part C, V.3","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Sec 1, Part C, V.4","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Para 23","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},{"title":"The Motor Vehicles Act, 1988: Chapter XI, insurance of motor vehicles against third party risks","section":"Section 149","url":"https://indiainsurances.com/law/motor-vehicles-act-1988"}]},{"key":"exclusions_main","label":"Main exclusions","section":"Exclusions","meaning":"What the policy does not pay for, in the policy's own words.","status":"quote-verified","value":["loss damage or expense attributable to wilful misconduct of the Assured","ordinary leakage, ordinary loss in weight or volume, or ordinary wear and tear of the subject-matter insured","loss damage or expense caused by insufficiency or unsuitability of packing or preparation of the subject matter insured","loss damage or expense caused by inherent vice or nature of the subject-matter insured","loss damage or expense proximately caused by delay, even though the delay be caused by a risk insured against","loss damage or expense arising from insolvency or financial default of the owners managers charterers or operators of the vessel","loss damage or expense arising from the use of any weapon of war employing atomic or nuclear fission and/ or fusion or other like reaction or radioactive force or matter.","loss damage or expense arising from unseaworthiness of vessel or craft, unfitness of vessel craft conveyance container or liftvan for the safe carriage of the subject-matter insured","war, civil war, revolution, rebellion, insurrection, or civil strife arising therefrom, or any hostile act by or against a belligerent power","capture, seizure, arrest, restraint or detainment (piracy excepted) and the consequences thereof or any attempt thereat","caused by strikers, locked-out, workmen or persons taking part in labour disturbances, riots or civil commotions","caused by any terrorist or any person acting from a political motive"],"display":"Wilful misconduct; ordinary leakage/loss in weight or volume/wear and tear; insufficient or unsuitable packing/preparation; inherent vice/nature; delay; vessel insolvency/default; nuclear weapon; unseaworthiness/unfitness; war; capture/seizure; strikes/labour disturbances/riots/civil commotions; terrorism/political motive","note":null,"quote":"loss damage or expense attributable to wilful misconduct of the Assured ... ordinary leakage, ordinary loss in weight or volume, or ordinary wear and tear of the subject-matter insured ... loss damage or expense caused by insufficiency or unsuitability of packing or preparation of the subject matter insured ... loss damage or expense caused by inherent vice or nature of the subject-matter insured ... loss damage or expense proximately caused by delay, even though the delay be caused by a risk insured against (except expenses payable under Clause 2 above) ... loss damage or expense arising from insolvency or financial default of the owners managers charterers or operators of the vessel ... loss damage or expense arising from the use of any weapon of war employing atomic or nuclear fission and/ or fusion or other like reaction or radioactive force or matter. ... In no case shall this insurance cover loss damage or expense arising from unseaworthiness of vessel or craft, unfitness of vessel craft conveyance container or liftvan for the safe carriage of the subject-matter insured, where the Assured or their servants are privy to such unseaworthiness or unfitness, at the time the subject-matter Insured is loaded therein ... war, civil war, revolution, rebellion, insurrection, or civil strife arising therefrom, or any hostile act by or against a belligerent power ... capture, seizure, arrest, restraint or detainment (piracy excepted) and the consequences thereof or any attempt thereat ... caused by strikers, locked-out, workmen or persons taking part in labour disturbances, riots or civil commotions ... caused by any terrorist or any person acting from a political motive","sources":[{"clause":"4.1","heading":null,"page":1,"url":"https://indiainsurances.com/policy/acko-general-insurance/marine-open-insurance-policy-irdan157cp0006v01201718/document/1655#c-4-1"},{"clause":"4.2","heading":null,"page":1,"url":"https://indiainsurances.com/policy/acko-general-insurance/marine-open-insurance-policy-irdan157cp0006v01201718/document/1655#c-4-2"},{"clause":"4.3","heading":null,"page":1,"url":"https://indiainsurances.com/policy/acko-general-insurance/marine-open-insurance-policy-irdan157cp0006v01201718/document/1655#c-4-3"},{"clause":"4.4","heading":null,"page":1,"url":"https://indiainsurances.com/policy/acko-general-insurance/marine-open-insurance-policy-irdan157cp0006v01201718/document/1655#c-4-4"},{"clause":"4.5","heading":null,"page":1,"url":"https://indiainsurances.com/policy/acko-general-insurance/marine-open-insurance-policy-irdan157cp0006v01201718/document/1655#c-4-5"},{"clause":"4.6","heading":null,"page":1,"url":"https://indiainsurances.com/policy/acko-general-insurance/marine-open-insurance-policy-irdan157cp0006v01201718/document/1655#c-4-6"},{"clause":"4.7","heading":null,"page":1,"url":"https://indiainsurances.com/policy/acko-general-insurance/marine-open-insurance-policy-irdan157cp0006v01201718/document/1655#c-4-7"},{"clause":"5.1","heading":null,"page":1,"url":"https://indiainsurances.com/policy/acko-general-insurance/marine-open-insurance-policy-irdan157cp0006v01201718/document/1655#c-5-1"},{"clause":"6.1","heading":null,"page":2,"url":"https://indiainsurances.com/policy/acko-general-insurance/marine-open-insurance-policy-irdan157cp0006v01201718/document/1655#c-6-1"},{"clause":"6.2","heading":null,"page":2,"url":"https://indiainsurances.com/policy/acko-general-insurance/marine-open-insurance-policy-irdan157cp0006v01201718/document/1655#c-6-2"},{"clause":"7.1","heading":null,"page":2,"url":"https://indiainsurances.com/policy/acko-general-insurance/marine-open-insurance-policy-irdan157cp0006v01201718/document/1655#c-7-1"},{"clause":"7.3","heading":null,"page":2,"url":"https://indiainsurances.com/policy/acko-general-insurance/marine-open-insurance-policy-irdan157cp0006v01201718/document/1655#c-7-3"}],"law":[{"title":"Insurance Regulatory and Development Authority of India (Protection of Policyholders’ Interests, Operations and Allied Matters of Insurers) Regulations, 2024","section":"Reg 11","url":"https://indiainsurances.com/law/irdai-ppi-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Para 16","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"}]},{"key":"grievance","label":"Grievance route","section":"Claims","meaning":"Who to complain to first, as stated in the policy, before going to the Insurance Ombudsman.","status":"quote-verified","value":"For grievances, the insured may write to grievance@acko.com. If dissatisfied with the decision or no response is received within 14 working days, the insured may write or email the Chief Grievance Officer at gro@acko.com.","display":"Write to grievance@acko.com; if dissatisfied or no response within 14 working days, escalate to the Chief Grievance Officer at gro@acko.com","note":null,"quote":"you can also write to grievance@acko.com. ... If in case you are dissatisfied with the decision/resolution provided through details indicated above on your Complaint or have not received any response within 14 working days, you may write or email to Chief Grievance Officer:\nEmail: gro@acko.com","sources":[{"clause":null,"heading":"Acko General Insurance Limited","page":43,"url":"https://indiainsurances.com/policy/acko-general-insurance/marine-open-insurance-policy-irdan157cp0006v01201718/document/1655#c-acko-general-insurance-limited"}],"law":[{"title":"Consumer Protection (Jurisdiction of the District Commission, the State Commission and the National Commission) Rules, 2021","section":"Rule 3","url":"https://indiainsurances.com/law/consumer-jurisdiction-rules-2021"},{"title":"Consumer Protection (Jurisdiction of the District Commission, the State Commission and the National Commission) Rules, 2021","section":"Rule 4","url":"https://indiainsurances.com/law/consumer-jurisdiction-rules-2021"},{"title":"Consumer Protection (Jurisdiction of the District Commission, the State Commission and the National Commission) Rules, 2021","section":"Rule 5","url":"https://indiainsurances.com/law/consumer-jurisdiction-rules-2021"},{"title":"The Consumer Protection Act, 2019","section":"Section 2(11)","url":"https://indiainsurances.com/law/consumer-protection-act-2019"},{"title":"The Consumer Protection Act, 2019","section":"Section 2(42)","url":"https://indiainsurances.com/law/consumer-protection-act-2019"},{"title":"The Consumer Protection Act, 2019","section":"Section 34","url":"https://indiainsurances.com/law/consumer-protection-act-2019"},{"title":"The Consumer Protection Act, 2019","section":"Section 69","url":"https://indiainsurances.com/law/consumer-protection-act-2019"},{"title":"The Insurance Act, 1938","section":"Section 38","url":"https://indiainsurances.com/law/insurance-act-1938"},{"title":"Master Circular on General Insurance Business, 2024","section":"Ch I, Para 12","url":"https://indiainsurances.com/law/irdai-general-mc-2024"},{"title":"Master Circular on Health Insurance Business, 2024","section":"Ch I Para 19","url":"https://indiainsurances.com/law/irdai-health-mc-2024"},{"title":"Master Circular on Health Insurance Business, 2024","section":"Ch I Para 20","url":"https://indiainsurances.com/law/irdai-health-mc-2024"},{"title":"Master Circular on Life Insurance Products, 2024","section":"Chapter 1, Para 13","url":"https://indiainsurances.com/law/irdai-life-products-2024"},{"title":"Master Circular on Life Insurance Products, 2024","section":"Chapter 1, Para 2","url":"https://indiainsurances.com/law/irdai-life-products-2024"},{"title":"Insurance Regulatory and Development Authority of India (Protection of Policyholders’ Interests, Operations and Allied Matters of Insurers) Regulations, 2024","section":"Reg 5(5), 5(6)","url":"https://indiainsurances.com/law/irdai-ppi-2024"},{"title":"Insurance Regulatory and Development Authority of India (Protection of Policyholders’ Interests, Operations and Allied Matters of Insurers) Regulations, 2024","section":"Reg 5(9)","url":"https://indiainsurances.com/law/irdai-ppi-2024"},{"title":"Insurance Regulatory and Development Authority of India (Protection of Policyholders’ Interests, Operations and Allied Matters of Insurers) Regulations, 2024","section":"Reg 25","url":"https://indiainsurances.com/law/irdai-ppi-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Sec 1, Part A, VI.1","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Sec 1, Part A, VI.2","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Sec 1, Part A, VI.3","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Para 26","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},{"title":"IRDAI (Insurance Products) Regulations, 2024","section":"Schedule III, Para 11","url":"https://indiainsurances.com/law/irdai-products-regs-2024"},{"title":"Review of revision in premium rates under health insurance policies for senior citizens, 2025","section":"Para 3","url":"https://indiainsurances.com/law/irdai-senior-premium-2025"},{"title":"Insurance Ombudsman Rules, 2017","section":"Rule 13","url":"https://indiainsurances.com/law/ombudsman-rules-2017"},{"title":"Insurance Ombudsman Rules, 2017","section":"Rule 14","url":"https://indiainsurances.com/law/ombudsman-rules-2017"}]},{"key":"perils","label":"What is covered","section":"Cover","meaning":"The events or risks covered.","status":"quote-verified","value":["all risks of loss of or damage to the subject-matter insured","general average and salvage charges","Both to Blame Collision","war civil war revolution rebellion insurrection, or civil strife arising therefrom","capture seizure arrest restraint or detainment","derelict mine, torpedoes bombs or other derelict weapons of war","strikers, locked-out workmen, or persons taking part in labour disturbances, riots or civil commotions","any terrorist or any person acting from a political motive","theft or pilferage, or by non-delivery of an entire package"],"display":"All risks of loss or damage, general average and salvage charges, Both to Blame Collision, war risks, strikes/riots/civil commotions, terrorism/political motive, and theft/pilferage/non-delivery for additional premium","note":"Actual covered perils depend on the applicable Institute or transit clause. Theft, pilferage and non-delivery are stated as being in consideration of an additional premium.","quote":"This insurance covers all risks of loss of or damage to the subject-matter insured except as provided in Clauses 4, 5, 6 and 7 below. ... This insurance covers general average and salvage charges, adjusted or determined according to the contract of affreightment and/ or the governing law and practice ... This insurance is extended to indemnify the Assured against such proportion of liability under the contract of affreightment “Both to Blame Collision” Clause as is in respect of a loss recoverable hereunder. ... This insurance covers, except as provided in Clauses 3 & 4 below, loss of or damage to the subject-matter insured caused by 1.1 war civil war revolution rebellion insurrection, or civil strife arising therefrom, or any hostile act by or against a belligerent power 1.2 capture seizure arrest restraint or detainment, arising from risks cover under 1.1 above and the consequences thereof or any attempt thereat 1.3 derelict mine, torpedoes bombs or other derelict weapons of war. ... This insurance covers, except as provided in Clauses 3 and 4 below, loss of or damage to the subject-matter insured caused by strikers, locked-out workmen, or persons taking part in labour disturbances, riots or civil commotions any terrorist or any person acting from a political motive. ... In consideration of an additional premium, it is hereby agreed that this insurance covers loss of or damage to the subjectmatter insured caused by theft or pilferage, or by non-delivery of an entire package, subject always to the exclusions contained in this insurance.","sources":[{"clause":"1","heading":"Risks Clause","page":1,"url":"https://indiainsurances.com/policy/acko-general-insurance/marine-open-insurance-policy-irdan157cp0006v01201718/document/1655#c-1"},{"clause":"2","heading":"General Average Clause","page":1,"url":"https://indiainsurances.com/policy/acko-general-insurance/marine-open-insurance-policy-irdan157cp0006v01201718/document/1655#c-2"},{"clause":"3","heading":"“Both to Blame Collision” Clause","page":1,"url":"https://indiainsurances.com/policy/acko-general-insurance/marine-open-insurance-policy-irdan157cp0006v01201718/document/1655#c-3"},{"clause":null,"heading":"RISKS COVERED 1. Risks Clause","page":12,"url":"https://indiainsurances.com/policy/acko-general-insurance/marine-open-insurance-policy-irdan157cp0006v01201718/document/1655#c-risks-covered-1-risks-clause-3"},{"clause":null,"heading":"RISKS COVERED 1. Risks Clause","page":15,"url":"https://indiainsurances.com/policy/acko-general-insurance/marine-open-insurance-policy-irdan157cp0006v01201718/document/1655#c-risks-covered-1-risks-clause-4"},{"clause":null,"heading":"LAW AND PRACTICE 12. English Law and Practice Clause","page":28,"url":"https://indiainsurances.com/policy/acko-general-insurance/marine-open-insurance-policy-irdan157cp0006v01201718/document/1655#c-law-and-practice-12-english-law-and-practice-cla-2"}],"law":[]},{"key":"deductible","label":"Deductible or excess","section":"Limits and co-pay","meaning":"Amount of each claim you bear.","status":"not-stated","value":null,"display":null,"note":null,"quote":null,"sources":[],"law":[]},{"key":"cancellation_refund","label":"Cancellation by you","section":"Renewal and rights","meaning":"What you get back if you cancel during the year.","status":"not-stated","value":null,"display":null,"note":"The wording states cancellation notice periods, but does not state what refund the insured gets on cancellation by the insured.","quote":null,"sources":[],"law":[{"title":"The Insurance Act, 1938","section":"Section 64VB","url":"https://indiainsurances.com/law/insurance-act-1938"},{"title":"Master Circular on General Insurance Business, 2024","section":"Ch I, Para 8","url":"https://indiainsurances.com/law/irdai-general-mc-2024"},{"title":"Master Circular on Health Insurance Business, 2024","section":"Ch I Para 6","url":"https://indiainsurances.com/law/irdai-health-mc-2024"},{"title":"Master Circular on Life Insurance Products, 2024","section":"Chapter 1, Para 5","url":"https://indiainsurances.com/law/irdai-life-products-2024"},{"title":"Insurance Regulatory and Development Authority of India (Protection of Policyholders’ Interests, Operations and Allied Matters of Insurers) Regulations, 2024","section":"Reg 17","url":"https://indiainsurances.com/law/irdai-ppi-2024"},{"title":"Insurance Regulatory and Development Authority of India (Protection of Policyholders’ Interests, Operations and Allied Matters of Insurers) Regulations, 2024","section":"Reg 20(3) to 20(5)","url":"https://indiainsurances.com/law/irdai-ppi-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Sec 1, Part A, III.2","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Sec 1, Part B, IV.4","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Sec 1, Part C, IV.3","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"}]},{"key":"territory","label":"Where it covers","section":"Overview","meaning":"Geographic area of cover: India only, worldwide, or listed countries. 'As stated in the schedule' is not an answer.","status":"not-stated","value":null,"display":null,"note":"The transit clauses refer to places or destinations named in the policy, but the geographic territory is not printed in the wording.","quote":null,"sources":[],"law":[]},{"key":"transit_modes","label":"Transit modes","section":"Cover","meaning":"Sea, air, rail, road, courier.","status":"quote-verified","value":["oversea vessel","aircraft","Rail","Road","Courier","Post"],"display":"Oversea vessel, aircraft, Rail, Road, Courier and Post","note":null,"quote":"oversea vessel arrives at an intermediate port or place to discharge the subject- matter insured for on-carriage by oversea vessel or by aircraft ... Rail only or Rail and Road ... Road only ... Courier Clause or Parcel Clause (By Courier) ... INSTITUTE WAR CLAUSES (sending by Post)","sources":[{"clause":null,"heading":"5. Transit Clause","page":13,"url":"https://indiainsurances.com/policy/acko-general-insurance/marine-open-insurance-policy-irdan157cp0006v01201718/document/1655#c-5-transit-clause"},{"clause":null,"heading":"DURATION 5. Transit Clause","page":31,"url":"https://indiainsurances.com/policy/acko-general-insurance/marine-open-insurance-policy-irdan157cp0006v01201718/document/1655#c-duration-5-transit-clause-2"},{"clause":"20(iii)","heading":null,"page":31,"url":"https://indiainsurances.com/policy/acko-general-insurance/marine-open-insurance-policy-irdan157cp0006v01201718/document/1655#c-20-iii"},{"clause":"20(b)(ii)","heading":null,"page":39,"url":"https://indiainsurances.com/policy/acko-general-insurance/marine-open-insurance-policy-irdan157cp0006v01201718/document/1655#c-20-b-ii-3"},{"clause":null,"heading":"LAW AND PRACTICE 14. English Law and Practice Clause","page":18,"url":"https://indiainsurances.com/policy/acko-general-insurance/marine-open-insurance-policy-irdan157cp0006v01201718/document/1655#c-law-and-practice-14-english-law-and-practice-cla"}],"law":[]},{"key":"basis_of_valuation","label":"Basis of valuation","section":"Cover","meaning":"How goods are valued for a claim.","status":"quote-verified","value":"The wording uses the agreed value of the cargo. If Increased Value insurance is effected, the agreed value is increased to the total amount insured under this insurance and all Increased Value insurances, and liability is proportionate to the sum insured hereunder.","display":"Agreed value of the cargo, increased by any Increased Value insurances","note":null,"quote":"If any Increased Value insurance is effected by the Assured on the Cargo insured herein the agreed value of the cargo shall be deemed to be increased to the total amount insured under this insurance and all Increased Value insurances covering the loss, and liability under this insurance shall be in such proportion as the sum insured herein bears to such total amount insured.","sources":[{"clause":"14.1","heading":null,"page":3,"url":"https://indiainsurances.com/policy/acko-general-insurance/marine-open-insurance-policy-irdan157cp0006v01201718/document/1655#c-14-1"}],"law":[]},{"key":"sum_insured_basis","label":"Sum insured basis","section":"Cover","meaning":"How the cover amount is set: market value, reinstatement value, agreed value, IDV.","status":"quote-verified","value":"The cover is on an agreed value basis for cargo. Where Increased Value insurance applies, the agreed value equals the total amount insured under the primary insurance and all Increased Value insurances.","display":"Agreed value; for Increased Value, total of primary insurance and all Increased Value insurances","note":null,"quote":"The agreed value of the cargo shall be deemed to be equal to the total amount insured under the primary insurance and all Increased Value insurances covering the loss and effected on the cargo by the Assured, and liability under this insurance shall be in such proportion as the sum insured herein bears to such total amount insured.","sources":[{"clause":"14.2","heading":"Where this insurance is on Increased Value the following clause shall apply","page":3,"url":"https://indiainsurances.com/policy/acko-general-insurance/marine-open-insurance-policy-irdan157cp0006v01201718/document/1655#c-14-2"}],"law":[]},{"key":"under_insurance","label":"Under-insurance (average) clause","section":"Limits and co-pay","meaning":"If the sum insured is less than the real value, claims are cut in proportion.","status":"quote-verified","value":"For Increased Value insurance, liability is reduced proportionately: the insurer's liability is in the same proportion as the sum insured under this insurance bears to the total amount insured.","display":"For Increased Value insurance, liability is proportionate to the sum insured versus the total amount insured","note":"This proportional wording is stated for Increased Value insurance; a separate general under-insurance average clause for all cargo is not printed.","quote":"liability under this insurance shall be in such proportion as the sum insured herein bears to such total amount insured.","sources":[{"clause":"14.1","heading":null,"page":3,"url":"https://indiainsurances.com/policy/acko-general-insurance/marine-open-insurance-policy-irdan157cp0006v01201718/document/1655#c-14-1"}],"law":[]}],"documents":[{"kind":"wording","label":"Marine Open Insurance Policy (Commercial) - Policy Wordings","pages":46,"fetched_at":"2026-10-17 19:35:43+00","source_url":"https://acko-cms.ackoassets.com/marine_open_insurance_commercial_policy_wordings_15d1b2857a.pdf","url":"https://indiainsurances.com/policy/acko-general-insurance/marine-open-insurance-policy-irdan157cp0006v01201718/document/1655"}],"versions":[],"where_to_buy":[{"purpose":"buy","kind":"insurer","name":"Acko General Insurance official website","url":"https://www.acko.com/gi","note":"Buy directly from the insurer."},{"purpose":"buy","kind":"ours","name":"Get free help from IndiaInsurances","url":"/help","note":"Free. We do not sell insurance and earn no commission; your request is not passed to anyone."}],"claims_and_complaints":[{"purpose":"claim","kind":"insurer","name":"Car insurance claims","url":"https://www.acko.com/car-insurance/claims/","note":null},{"purpose":"claim","kind":"insurer","name":"Travel insurance claim process","url":"https://www.acko.com/travel-insurance/claim-process/","note":null},{"purpose":"claim","kind":"insurer","name":"Two-wheeler insurance claims","url":"https://www.acko.com/two-wheeler-insurance/claims/","note":null},{"purpose":"claim","kind":"ours","name":"Get free help from IndiaInsurances","url":"/help","note":"Free. We do not sell insurance and earn no commission; your request is not passed to anyone."},{"purpose":"grievance","kind":"official","name":"Bima Bharosa (IRDAI grievance portal)","url":"https://bimabharosa.irdai.gov.in/","note":"Register and track a complaint against any insurer with IRDAI. Complain to the insurer first; escalate here if the reply is late or unsatisfactory."},{"purpose":"grievance","kind":"official","name":"e-Daakhil (consumer commission e-filing)","url":"https://edaakhil.nic.in/","note":"Not reachable from our crawler on 2026-10-19; use e-Jagriti if this link does not open."},{"purpose":"grievance","kind":"official","name":"e-Jagriti (consumer commission filing)","url":"https://e-jagriti.gov.in/","note":"Ministry of Consumer Affairs platform for consumer commission cases, a route for insurance disputes that the Ombudsman does not settle."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman, Ahmedabad","url":"https://www.cioins.co.in/Ombudsman","note":"Covers: Gujarat, Dadra & Nagar Haveli, Daman and Diu. Email: oio.ahmedabad@cioins.co.in. Phone: 079 - 25501201/02. Address: Office of the Insurance Ombudsman, Jeevan Prakash Building, 6th floor, Tilak Marg, Relief Road, AHMEDABAD – 380 001."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman, Bengaluru","url":"https://www.cioins.co.in/Ombudsman","note":"Covers: Karnataka. Email: oio.bengaluru@cioins.co.in. Phone: 080 - 26652048 / 26652049. Address: Office of the Insurance Ombudsman, Jeevan Soudha Building,PID No. 57-27-N-19 Ground Floor, 19/19, 24th Main Road, JP Nagar, Ist Phase, Bengaluru – 560 078."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman, Bhopal","url":"https://www.cioins.co.in/Ombudsman","note":"Covers: Madhya Pradesh, Chhattisgarh. Email: oio.bhopal@cioins.co.in. Phone: 0755 - 2769201 / 2769202 / 2769203. Address: Office of the Insurance Ombudsman, 1st floor,\"Jeevan Shikha\", 60-B,Hoshangabad Road, Opp. Gayatri Mandir,Arera Hills Bhopal – 462 011."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman, Bhubaneswar","url":"https://www.cioins.co.in/Ombudsman","note":"Covers: Odisha. Email: oio.bhubaneswar@cioins.co.in. Phone: 0674 - 2596461 /2596455/2596429/2596003. Address: Office of the Insurance Ombudsman, 62, Forest park, Bhubaneswar – 751 009."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman, Chandigarh","url":"https://www.cioins.co.in/Ombudsman","note":"Covers: Punjab, Haryana (excluding Gurugram, Faridabad, Sonepat and Bahadurgarh), Himachal Pradesh, Union Territories of Jammu & Kashmir,Ladakh & Chandigarh. Email: oio.chandigarh@cioins.co.in. Phone: 0172-2706468. Address: Office Of The Insurance Ombudsman, Jeevan Deep Building SCO 20-27, Ground Floor Sector- 17 A, Chandigarh – 160 017."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman, Chennai","url":"https://www.cioins.co.in/Ombudsman","note":"Covers: Tamil Nadu, PuducherryTown and Karaikal (which are part of Puducherry). Email: oio.chennai@cioins.co.in. Phone: 044 - 24333668 / 24333678. Address: Office of the Insurance Ombudsman, Fatima Akhtar Court, 4th Floor, 453, Anna Salai, Teynampet, CHENNAI – 600 018."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman, Delhi","url":"https://www.cioins.co.in/Ombudsman","note":"Covers: Delhi & following Districts of Haryana - Gurugram, Faridabad, Sonepat & Bahadurgarh. Email: oio.delhi@cioins.co.in. Phone: 011 - 46013992/23213504/23232481. Address: Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi – 110 002."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman, Guwahati","url":"https://www.cioins.co.in/Ombudsman","note":"Covers: Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura. Email: oio.guwahati@cioins.co.in. Phone: 0361 - 2632204 / 2602205 / 2631307. Address: Office of the Insurance Ombudsman, Jeevan Nivesh, 5th Floor, Near Pan Bazar , S.S. Road, Guwahati – 781001(ASSAM)."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman, Hyderabad","url":"https://www.cioins.co.in/Ombudsman","note":"Covers: Andhra Pradesh, Telangana, Yanam and part of Union Territory of Puducherry. Email: oio.hyderabad@cioins.co.in. Phone: 040 - 23312122 / 23376991 / 23376599 / 23328709 / 23325325. Address: Office of the Insurance Ombudsman, 6-2-46, 1st floor, \"Moin Court\", Lane Opp.Hyundai Showroom , A. C. Guards, Lakdi-Ka-Pool, Hyderabad - 500 004."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman, Jaipur","url":"https://www.cioins.co.in/Ombudsman","note":"Covers: Rajasthan. Email: oio.jaipur@cioins.co.in. Phone: 0141- 2740363. Address: Office of the Insurance Ombudsman, Jeevan Nidhi – II Bldg., Gr. Floor, Bhawani Singh Marg, Jaipur - 302 005."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman, Kochi","url":"https://www.cioins.co.in/Ombudsman","note":"Covers: Kerala, Lakshadweep, Mahe-a part of Union Territory of Puducherry. Email: oio.ernakulam@cioins.co.in. Phone: 0484 - 2358759. Address: Office of the Insurance Ombudsman, 10th Floor, Jeevan Prakash,LIC Building, Opp to Maharaja's College Ground,M.G.Road, Kochi - 682 011."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman, Kolkata","url":"https://www.cioins.co.in/Ombudsman","note":"Covers: West Bengal, Sikkim, Andaman & Nicobar Islands. Email: oio.kolkata@cioins.co.in. Phone: 033 - 22124339 / 22124341. Address: Office of the Insurance Ombudsman, Hindustan Bldg. Annexe, 7th Floor, 4, C.R. Avenue, KOLKATA - 700 072."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman, Lucknow","url":"https://www.cioins.co.in/Ombudsman","note":"Covers: Districts of Uttar Pradesh : Lalitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur,Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorkhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar. Email: oio.lucknow@cioins.co.in. Phone: 0522 - 4002082 / 3500613. Address: Office of the Insurance Ombudsman, 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow - 226 001."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman, Mumbai","url":"https://www.cioins.co.in/Ombudsman","note":"Covers: List of wards under Mumbai Metropolitan Region excluding wards in Mumbai – i.e M/E, M/W, N , S and T covered under Office of Insurance Ombudsman Thane and excluding areas of Navi Mumbai. Email: oio.mumbai@cioins.co.in. Phone: 022 - 69038800/27/29/31/32/33. Address: Office of the Insurance Ombudsman, 3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman, Noida","url":"https://www.cioins.co.in/Ombudsman","note":"Covers: State of Uttarakhand and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kannauj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautam Buddh nagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur. Email: oio.noida@cioins.co.in. Phone: 0120-4027589. Address: Office of the Insurance Ombudsman, Bhagwan Sahai Palace 4th Floor, Main Road, Naya Bans, Sector 15, Distt: Gautam Buddh Nagar, U.P-201301."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman: offices and jurisdiction","url":"https://www.cioins.co.in/Ombudsman","note":"Addresses, phone numbers, e-mail and the states or districts each Ombudsman office covers."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman, Patna","url":"https://www.cioins.co.in/Ombudsman","note":"Covers: Bihar, Jharkhand. Email: oio.patna@cioins.co.in. Phone: 0612-2547068. Address: Office of the Insurance Ombudsman, 2nd Floor, Lalit Bhawan, Bailey Road, Patna 800 001."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman, Pune","url":"https://www.cioins.co.in/Ombudsman","note":"Covers: State of Goa and State of Maharashtra excluding areas of Navi Mumbai, Thane district,Palghar District, Raigad district & Mumbai Metropolitan Region. Email: oio.pune@cioins.co.in. Phone: 020-24471175. Address: Office of the Insurance Ombudsman, Jeevan Darshan Bldg., 3rd Floor, C.T.S. No.s. 195 to 198, N.C. Kelkar Road, Narayan Peth, Pune – 411 030."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman: register a complaint online","url":"https://cioins.co.in/Complaint/Online","note":"Council for Insurance Ombudsmen. Free. For disputes with an insurer after its own grievance process; the office is chosen by where you live (see the offices list)."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman, Thane","url":"https://www.cioins.co.in/Ombudsman","note":"Covers: Area of Navi Mumbai, Thane District, Raigad District, Palghar District and wards of Mumbai , M/East, M/West, N, S and T. Email: oio.thane@cioins.co.in. Phone: 022-20812868/69. Address: Office of the Insurance Ombudsman, Jeevan Chintamani Building, 2nd Floor,Near New RTO Office, Louis Wadi,Vasantrao Naik Mahamarg, Thane (West)- 400604."},{"purpose":"grievance","kind":"official","name":"National Consumer Helpline","url":"https://consumerhelpline.gov.in/public/","note":"Government consumer helpline; can take up a complaint before you go to a consumer commission."},{"purpose":"port","kind":"ours","name":"Get free help from IndiaInsurances","url":"/help","note":"Free. We do not sell insurance and earn no commission; your request is not passed to anyone."},{"purpose":"renew","kind":"insurer","name":"Health insurance renewal","url":"https://www.acko.com/health-insurance/renewal/","note":null}],"notice":"Information, not advice. IndiaInsurances is not an insurer or an insurance intermediary, does not sell insurance and earns no commission. Policy terms change and your own policy schedule can differ: always confirm with the policy document and the insurer before you buy or claim.","cite_as":"Marine Open Insurance Policy (UIN IRDAN157CP0006V01201718), IndiaInsurances, https://indiainsurances.com/policy/acko-general-insurance/marine-open-insurance-policy-irdan157cp0006v01201718"}