{"uin":"IRDAN134CP0167V01201920","name":"Commercial Crime Insurance","url":"https://indiainsurances.com/policy/universal-sompo-general-insurance/commercial-crime-insurance-irdan134cp0167v01201920","insurer":{"slug":"universal-sompo-general-insurance","name":"Universal Sompo General Insurance Company Limited","url":"https://indiainsurances.com/insurer/universal-sompo-general-insurance"},"line":"general","category":"other-general","category_name":"Other general insurance","irdai_type":null,"kind":"product","status":"active","approved_on":null,"withdrawn_on":null,"summary":"Commercial Crime Insurance indemnifies direct financial loss from Internal Crime or External Crime discovered during the policy period or discovery period, and includes Defence Costs. Claims are to be settled within 30 days from receipt of necessary documents, and the policy applies to loss incurred anywhere in the world unless the Policy Schedule states otherwise.","analysis":{"state":"machine","analysed_at":"2026-10-20 06:31:53.076581+00","note":"First pass: one AI reading; every stated fact carries a verbatim quote found in the cited clause, but it has not been reviewed. Check the clause before relying on it."},"facts":[{"key":"plan_variants","label":"Plans and variants","section":"Overview","meaning":"The named plans inside this product (not cover types or payout options). Facts can differ between them.","status":"not-stated","value":null,"display":null,"note":null,"quote":null,"sources":[],"law":[]},{"key":"policy_term","label":"Policy term","section":"Eligibility","meaning":"How long one policy runs before it ends or must be renewed.","status":"not-stated","value":null,"display":null,"note":"The policy defines the Policy Period by the Inception Date and Expiration Date specified in the Policy Schedule, but the schedule is not included in the provided documents.","quote":null,"sources":[],"law":[]},{"key":"claim_intimation","label":"Claim intimation deadline","section":"Claims","meaning":"How soon you must tell the insurer about a claim or hospitalisation.","status":"quote-verified","value":"Upon discovery of a loss or potential loss, the insured must give written notice as soon as practicable within the Policy Period; if not practicable, written notice no later than 30 days of the Expiry Date is treated as given during the Policy Period. The insured must immediately lodge a written complaint/FIR, depending on case merits, and report to USGICL customer care or by email.","display":"As soon as practicable within the Policy Period; if not practicable, no later than 30 days of the Expiry Date. Immediately lodge complaint/FIR and report to customer care or email.","note":null,"quote":"as soon as practicable within the Policy Period give written notice to the Insurer through the entity and address stated in Policy Schedule. However, in the event that it has not been practicable for the Insured to give such notice during the Policy Period, then written notice given no later than 30 days of the Expiry Date of the Policy Period shall be deemed to have been given during the Policy Period; ... Immediately lodge a written complaint/FIR with the police station (Indicative: depending on case merits) and parallelly report the matter to USGICL customer care no. Toll Free Number: 1800-22-4030 / 1800-200-4030, alternatively you can notify your claim by sending mail to <contactus@universalsompo.com>.","sources":[{"clause":"5.7(a)","heading":null,"page":22,"url":"https://indiainsurances.com/policy/universal-sompo-general-insurance/commercial-crime-insurance-irdan134cp0167v01201920/document/17666#c-5-7-a"},{"clause":null,"heading":"Claim Intimation","page":26,"url":"https://indiainsurances.com/policy/universal-sompo-general-insurance/commercial-crime-insurance-irdan134cp0167v01201920/document/17666#c-claim-intimation"}],"law":[{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Sec 1, Part A, V.1","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Sec 1, Part B, V.1","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Sec 1, Part C, V.1","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Para 20, 21","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"}]},{"key":"claim_documents","label":"Claim documents","section":"Claims","meaning":"Documents the insurer asks for when you claim.","status":"quote-verified","value":["Claim Form","Police Report","Proof of Loss","Financial Records","Evidence of the Crime","Witness Statements","Insurance Policy","Correspondence"],"display":"Claim Form; Police Report; Proof of Loss; Financial Records; Evidence of the Crime; Witness Statements; Insurance Policy; Correspondence","note":null,"quote":"• Claim Form: The formal claim application provided by your insurer.\n• Police Report: Documentation of the crime from law enforcement.\n• Proof of Loss: Detailed account of the loss, including how it occurred and its impact.\n• Financial Records: Bank statements, financial reports, or any other documents showing the financial impact of the crime.\n• Evidence of the Crime: Any physical evidence, photos, or video footage related to the crime.\n• Witness Statements: Statements from employees or other individuals who might have witnessed the incident.\n• Insurance Policy: A copy of the current insurance policy detailing coverage and terms.\n• Correspondence: Any communication with law enforcement, your insurance company, or other relevant parties.","sources":[{"clause":null,"heading":"Basic documents to be submitted by insured for claim settlement (To be","page":27,"url":"https://indiainsurances.com/policy/universal-sompo-general-insurance/commercial-crime-insurance-irdan134cp0167v01201920/document/17666#c-basic-documents-to-be-submitted-by-insured-for-c"}],"law":[{"title":"Master Circular on Health Insurance Business, 2024","section":"Ch I Para 17","url":"https://indiainsurances.com/law/irdai-health-mc-2024"},{"title":"Insurance Regulatory and Development Authority of India (Protection of Policyholders’ Interests, Operations and Allied Matters of Insurers) Regulations, 2024","section":"Reg 22","url":"https://indiainsurances.com/law/irdai-ppi-2024"},{"title":"Insurance Regulatory and Development Authority of India (Protection of Policyholders’ Interests, Operations and Allied Matters of Insurers) Regulations, 2024","section":"Reg 23","url":"https://indiainsurances.com/law/irdai-ppi-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Sec 1, Part A, V.2","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Sec 1, Part B, V.3(iii)","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Sec 1, Part C, V.2","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"}]},{"key":"claim_settlement_time","label":"Claim settlement time promised","section":"Claims","meaning":"How quickly the policy says a claim is decided or paid, and from when that is counted (intimation or last document).","status":"quote-verified","value":"The insurer will settle the claim within 30 days from receipt of necessary documents required for assessment. If it rejects a claim, it will do so within thirty days of the survey report or additional survey report.","display":"Settlement within 30 days from receipt of necessary documents; rejection within thirty days of the survey report or additional survey report.","note":null,"quote":"Insurer will settle the Claim under this Policy within 30 days from the date of receipt of necessary documents required for assessing the Claim. In the event that Insurer decides to reject a Claim made under this Policy, Insurer shall do so within a period of thirty days of the survey report or the additional survey report, as the case may be, in accordance with the provisions of Protection of Policyholders’ Interest Regulations 2017.","sources":[{"clause":"5.21","heading":"Claim Procedure","page":26,"url":"https://indiainsurances.com/policy/universal-sompo-general-insurance/commercial-crime-insurance-irdan134cp0167v01201920/document/17666#c-5-21"}],"law":[{"title":"The Insurance Act, 1938","section":"Section 64UM(4) to (6)","url":"https://indiainsurances.com/law/insurance-act-1938"},{"title":"Master Circular on General Insurance Business, 2024","section":"Ch I, Para 10","url":"https://indiainsurances.com/law/irdai-general-mc-2024"},{"title":"Master Circular on Health Insurance Business, 2024","section":"Ch I Para 15","url":"https://indiainsurances.com/law/irdai-health-mc-2024"},{"title":"Master Circular on Health Insurance Business, 2024","section":"Ch I Para 16","url":"https://indiainsurances.com/law/irdai-health-mc-2024"},{"title":"Insurance Regulatory and Development Authority of India (Protection of Policyholders’ Interests, Operations and Allied Matters of Insurers) Regulations, 2024","section":"Reg 22","url":"https://indiainsurances.com/law/irdai-ppi-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Sec 1, Part A, V.2","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Sec 1, Part B, V.2","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Sec 1, Part B, V.3(i), V.3(ii)","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Sec 1, Part B, V.3(iii)","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Sec 1, Part C, V.3","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Sec 1, Part C, V.4","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Para 23","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},{"title":"The Motor Vehicles Act, 1988: Chapter XI, insurance of motor vehicles against third party risks","section":"Section 149","url":"https://indiainsurances.com/law/motor-vehicles-act-1988"}]},{"key":"exclusions_main","label":"Main exclusions","section":"Exclusions","meaning":"What the policy does not pay for, in the policy's own words.","status":"quote-verified","value":["Any Loss resulting directly or indirectly from any act or series of acts of any Employee, unless such Loss results from Internal Crime.","Any Loss sustained by the Insured and caused by an Employee and/or any individual after the Insured becomes aware that such Employee or individual has previously committed criminal, dishonest or fraudulent acts.","Any Loss resulting directly or indirectly from claims made against the Insured or its Employees in which the claimant alleges a negligent act or omission.","Loss resulting directly or indirectly from any act, omissions or series of acts or omissions of any director, officer, partner, trustee or fiduciary of the Insured, unless deemed committed as an Employee.","Any Loss resulting directly or indirectly from the act of a person who owns or controls more than 10% of the issued share capital or voting rights of any Insured.","Indirect or consequential loss of any nature.","Any Loss, expense, liability or consequential loss caused by radiation or pollution.","Any Loss caused by or arising from war, terrorism or governmental acts.","Any Loss sustained prior to the Retroactive Date, discovered prior to the Inception Date, or discovered or reported after the Expiration Date or Discovery Period.","Fines, penalties or damages of any type for which the Insured is actually or allegedly legally liable.","Any Loss resulting directly or indirectly from extortion, kidnap, ransom or any threat thereof.","Loss directly or indirectly resulting from acts consisting of or partaking to actual or alleged movement of illicit cash or equivalent cash proceeds."],"display":"Employee acts unless Internal Crime; known prior fraud or crime; negligent acts or omissions; directors or partners; major shareholder; consequential loss; radiation and pollution; war, terrorism and governmental acts; prior and subsequent acts; fines and penalties; extortion or kidnap and ransom; money laundering","note":null,"quote":"Any Loss resulting directly or indirectly from any act or series of acts of any Employee, unless such Loss results from Internal Crime. ... Any Loss sustained by the Insured and caused by an Employee and/or any individual after the Insured becomes aware that:\na) such Employee has previously committed criminal, dishonest or fraudulent acts in relation to property during the term of employment with the Insured or prior to becoming an Employee; or\nb) such individual has previously committed criminal, dishonest or fraudulent acts during the execution of a contract with the Insured. ... Any Loss resulting directly or indirectly from claims made against the Insured or its Employees in which the claimant alleges a negligent act or omission or such claim would, if established, result in the establishing of a civil liability to the claimant. ... Loss resulting directly or indirectly from any act, omissions or series of acts or omissions of any director, officer, partner, trustee or fiduciary of the Insured, whether acting alone or in collusion, unless such director, officer or partner is deemed to have committed such act or omission as an Employee. ... Any Loss resulting directly or indirectly from the act of a person who, at the time of committing such act, owns or controls more than 10% of the issued share capital or voting rights of any Insured, regardless of the specific Insured actually incurring the Loss. ... Indirect or consequential loss of any nature, including but not limited to any loss of income, interest and dividends not realised by the Insured or any other individual or organisation because of a Loss covered under this Policy. ... Any Loss, expense, liability or consequential loss of whatsoever nature directly or indirectly caused by or contributed to, by or arising from: ... Any Loss of whatsoever nature directly or indirectly caused by or contributed to by or arising from war, invasion, act of foreign or internal enemy, hostilities or warlike operations (whether war be declared or not), civil war, rebellions, revolution, insurrection, civil commotion assuming the proportion of or amounting to a popular uprising, military or usurped power, martial law, riot, the act of any lawfully constituted authority or terrorism. ... Any Loss:\na) sustained prior to the Retroactive Date. Notwithstanding the above, in case one Loss is sustained by the Insured both before and after the Retroactive Date, the part of the Loss sustained after the Retroactive Date shall still be covered;\nb) Discovered prior to the Inception Date as stated in Policy Schedule; or\nc) Discovered or reported after the Expiration Date or the Discovery Period as stated in Policy Schedule, or after the effective date of termination of this Policy. ... Fines, penalties or damages of any type for which the Insured is actually or allegedly legally liable. ... Any Loss resulting directly or indirectly from extortion, kidnap, ransom or any threat thereof. ... Loss directly or indirectly resulting from acts consisting of or partaking to actual or alleged movement of illicit cash or equivalent cash proceeds, including but not limited to money laundering within the meaning given under any domestic or international legal system.","sources":[{"clause":"3.1","heading":"Employee Acts","page":8,"url":"https://indiainsurances.com/policy/universal-sompo-general-insurance/commercial-crime-insurance-irdan134cp0167v01201920/document/17666#c-3-1"},{"clause":"3.2","heading":"Known Prior Fraud and or Crime","page":8,"url":"https://indiainsurances.com/policy/universal-sompo-general-insurance/commercial-crime-insurance-irdan134cp0167v01201920/document/17666#c-3-2"},{"clause":"3.3","heading":"Negligent Acts Or Omissions","page":9,"url":"https://indiainsurances.com/policy/universal-sompo-general-insurance/commercial-crime-insurance-irdan134cp0167v01201920/document/17666#c-3-3"},{"clause":"3.4","heading":"Directors or Partners","page":9,"url":"https://indiainsurances.com/policy/universal-sompo-general-insurance/commercial-crime-insurance-irdan134cp0167v01201920/document/17666#c-3-4"},{"clause":"3.5","heading":"Major Shareholder","page":9,"url":"https://indiainsurances.com/policy/universal-sompo-general-insurance/commercial-crime-insurance-irdan134cp0167v01201920/document/17666#c-3-5"},{"clause":"3.6","heading":"Consequential Loss","page":9,"url":"https://indiainsurances.com/policy/universal-sompo-general-insurance/commercial-crime-insurance-irdan134cp0167v01201920/document/17666#c-3-6"},{"clause":"3.7","heading":"Radiation and Pollution","page":9,"url":"https://indiainsurances.com/policy/universal-sompo-general-insurance/commercial-crime-insurance-irdan134cp0167v01201920/document/17666#c-3-7"},{"clause":"3.8","heading":"War, Terrorism and Governmental Acts","page":9,"url":"https://indiainsurances.com/policy/universal-sompo-general-insurance/commercial-crime-insurance-irdan134cp0167v01201920/document/17666#c-3-8"},{"clause":"3.9","heading":"Prior and Subsequent Acts","page":9,"url":"https://indiainsurances.com/policy/universal-sompo-general-insurance/commercial-crime-insurance-irdan134cp0167v01201920/document/17666#c-3-9"},{"clause":"3.14","heading":"Fines and Penalties","page":10,"url":"https://indiainsurances.com/policy/universal-sompo-general-insurance/commercial-crime-insurance-irdan134cp0167v01201920/document/17666#c-3-14"},{"clause":"3.15","heading":"Extortion or Kidnap and Ransom","page":11,"url":"https://indiainsurances.com/policy/universal-sompo-general-insurance/commercial-crime-insurance-irdan134cp0167v01201920/document/17666#c-3-15"},{"clause":"3.22","heading":"Money Laundering","page":11,"url":"https://indiainsurances.com/policy/universal-sompo-general-insurance/commercial-crime-insurance-irdan134cp0167v01201920/document/17666#c-3-22"}],"law":[{"title":"Insurance Regulatory and Development Authority of India (Protection of Policyholders’ Interests, Operations and Allied Matters of Insurers) Regulations, 2024","section":"Reg 11","url":"https://indiainsurances.com/law/irdai-ppi-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Para 16","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"}]},{"key":"grievance","label":"Grievance route","section":"Claims","meaning":"Who to complain to first, as stated in the policy, before going to the Insurance Ombudsman.","status":"quote-verified","value":"First write to Customer Service at grievance@universalsompo.com or visit a branch Grievance Redressal Officer. If not satisfied with the decision or if no response is received, write or email Customer Service at GRO@universalsompo.com.","display":"First Customer Service at grievance@universalsompo.com or branch GRO; then Customer Service at GRO@universalsompo.com if unsatisfied or no response.","note":null,"quote":"Write to:\nCustomer Service Universal Sompo General Insurance Co.Ltd. Unit No. 601 & 602, 6th Floor, Reliable Tech Park, Thane-Belapur Road, Airoli, Navi Mumbai, Maharashtra – 400708 Email: grievance@universalsompo.com For More details, visit – www.universalsompo.com Visit Branch Grievance Redressal Officer (GRO) - Walk into any of our nearest branches and request to meet the GRO. ... In case, the customer is not satisfied with the decision/resolution of the above office or have not received any response, he/she may write or email/mail to:\nCustomer Service Universal Sompo General Insurance Co. Ltd. Unit No. 601 & 602, 6th Floor, Reliable Tech Park, Thane-Belapur Road, Airoli, Navi Mumbai, Maharashtra – 400708 Email ID: GRO@universalsompo.com","sources":[{"clause":"5.22","heading":"Grievance Redressal Procedure","page":27,"url":"https://indiainsurances.com/policy/universal-sompo-general-insurance/commercial-crime-insurance-irdan134cp0167v01201920/document/17666#c-5-22"},{"clause":null,"heading":"Grievance Redressal Officer","page":28,"url":"https://indiainsurances.com/policy/universal-sompo-general-insurance/commercial-crime-insurance-irdan134cp0167v01201920/document/17666#c-grievance-redressal-officer"}],"law":[{"title":"Consumer Protection (Jurisdiction of the District Commission, the State Commission and the National Commission) Rules, 2021","section":"Rule 3","url":"https://indiainsurances.com/law/consumer-jurisdiction-rules-2021"},{"title":"Consumer Protection (Jurisdiction of the District Commission, the State Commission and the National Commission) Rules, 2021","section":"Rule 4","url":"https://indiainsurances.com/law/consumer-jurisdiction-rules-2021"},{"title":"Consumer Protection (Jurisdiction of the District Commission, the State Commission and the National Commission) Rules, 2021","section":"Rule 5","url":"https://indiainsurances.com/law/consumer-jurisdiction-rules-2021"},{"title":"The Consumer Protection Act, 2019","section":"Section 2(11)","url":"https://indiainsurances.com/law/consumer-protection-act-2019"},{"title":"The Consumer Protection Act, 2019","section":"Section 2(42)","url":"https://indiainsurances.com/law/consumer-protection-act-2019"},{"title":"The Consumer Protection Act, 2019","section":"Section 34","url":"https://indiainsurances.com/law/consumer-protection-act-2019"},{"title":"The Consumer Protection Act, 2019","section":"Section 69","url":"https://indiainsurances.com/law/consumer-protection-act-2019"},{"title":"The Insurance Act, 1938","section":"Section 38","url":"https://indiainsurances.com/law/insurance-act-1938"},{"title":"Master Circular on General Insurance Business, 2024","section":"Ch I, Para 12","url":"https://indiainsurances.com/law/irdai-general-mc-2024"},{"title":"Master Circular on Health Insurance Business, 2024","section":"Ch I Para 19","url":"https://indiainsurances.com/law/irdai-health-mc-2024"},{"title":"Master Circular on Health Insurance Business, 2024","section":"Ch I Para 20","url":"https://indiainsurances.com/law/irdai-health-mc-2024"},{"title":"Master Circular on Life Insurance Products, 2024","section":"Chapter 1, Para 13","url":"https://indiainsurances.com/law/irdai-life-products-2024"},{"title":"Master Circular on Life Insurance Products, 2024","section":"Chapter 1, Para 2","url":"https://indiainsurances.com/law/irdai-life-products-2024"},{"title":"Insurance Regulatory and Development Authority of India (Protection of Policyholders’ Interests, Operations and Allied Matters of Insurers) Regulations, 2024","section":"Reg 5(5), 5(6)","url":"https://indiainsurances.com/law/irdai-ppi-2024"},{"title":"Insurance Regulatory and Development Authority of India (Protection of Policyholders’ Interests, Operations and Allied Matters of Insurers) Regulations, 2024","section":"Reg 5(9)","url":"https://indiainsurances.com/law/irdai-ppi-2024"},{"title":"Insurance Regulatory and Development Authority of India (Protection of Policyholders’ Interests, Operations and Allied Matters of Insurers) Regulations, 2024","section":"Reg 25","url":"https://indiainsurances.com/law/irdai-ppi-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Sec 1, Part A, VI.1","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Sec 1, Part A, VI.2","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Sec 1, Part A, VI.3","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Para 26","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},{"title":"IRDAI (Insurance Products) Regulations, 2024","section":"Schedule III, Para 11","url":"https://indiainsurances.com/law/irdai-products-regs-2024"},{"title":"Review of revision in premium rates under health insurance policies for senior citizens, 2025","section":"Para 3","url":"https://indiainsurances.com/law/irdai-senior-premium-2025"},{"title":"Insurance Ombudsman Rules, 2017","section":"Rule 13","url":"https://indiainsurances.com/law/ombudsman-rules-2017"},{"title":"Insurance Ombudsman Rules, 2017","section":"Rule 14","url":"https://indiainsurances.com/law/ombudsman-rules-2017"}]},{"key":"perils","label":"What is covered","section":"Cover","meaning":"The events or risks covered.","status":"quote-verified","value":["Internal Crime","In Transit Theft, Robbery, Burglary","On Premises Theft, Robbery, Burglary","Forgery of Instruments","Counterfeiting","Funds Transfer Fraud","Computer Fraud","Defence Costs"],"display":"Internal Crime; External Crime including In Transit Theft, Robbery, Burglary, On Premises Theft, Robbery, Burglary, Forgery of Instruments, Counterfeiting, Funds Transfer Fraud and Computer Fraud; Defence Costs","note":null,"quote":"by reason of:\na) Internal Crime; or\nb) External Crime, ... External Crime means a criminal or fraudulent act committed by a Third Party consisting of:\na) In Transit Theft, Robbery, Burglary;\nb) On Premises Theft, Robbery, Burglary;\nc) Forgery of Instruments;\nd) Counterfeiting;\ne) Funds Transfer Fraud; or\nf) Computer Fraud. ... Defence Costs mean reasonable legal fees, costs and expenses incurred and\npaid by the Insured, with the prior written consent of the Insurer, in the defence of any demand, claim, suit or legal proceeding brought against the Insured during the Policy Period as a direct result of a Loss covered under this Policy","sources":[{"clause":"1.1","heading":null,"page":1,"url":"https://indiainsurances.com/policy/universal-sompo-general-insurance/commercial-crime-insurance-irdan134cp0167v01201920/document/17666#c-1-1"},{"clause":"2.17","heading":"External Crime","page":4,"url":"https://indiainsurances.com/policy/universal-sompo-general-insurance/commercial-crime-insurance-irdan134cp0167v01201920/document/17666#c-2-17"},{"clause":"2.12","heading":"Defence Costs mean reasonable legal fees, costs and expenses incurred and","page":3,"url":"https://indiainsurances.com/policy/universal-sompo-general-insurance/commercial-crime-insurance-irdan134cp0167v01201920/document/17666#c-2-12"}],"law":[]},{"key":"deductible","label":"Deductible or excess","section":"Limits and co-pay","meaning":"Amount of each claim you bear.","status":"not-stated","value":null,"display":null,"note":"The wording says the insurer pays in excess of deductible amount(s) set forth in the Policy Schedule and that the largest deductible applies if more than one insuring clause applies, but the deductible amount is not stated in the provided documents.","quote":null,"sources":[],"law":[]},{"key":"cancellation_refund","label":"Cancellation by you","section":"Renewal and rights","meaning":"What you get back if you cancel during the year.","status":"quote-verified","value":"If the Policyholder cancels, cancellation is effective immediately upon receipt by the insurer of the Policyholder's written notice, and the insurer refunds unearned premium computed at customary short-rate of the premium set forth in the Policy Schedule.","display":"Unearned premium computed at customary short-rate if cancelled by the Policyholder.","note":null,"quote":"h) Immediately upon receipt by the Insurer of a written notice from the Policyholder of its decision to terminate this Policy.\ni) The grounds for cancellation of the policy, for the Insurer, can be only on the grounds of mis- representation, non-disclosure of material facts, fraud or non-co-operation of the Insured.\nThe Insurer shall refund any unearned premium computed at customary short-rate of the Premium set forth in Policy Schedule if cancelled by the Policyholder as provided in paragraph (h) of this General Provisions but pro-rata of said Premium if cancelled by the Insurer as provided in paragraph (f) of this General Provisions.","sources":[{"clause":"5.6","heading":"Termination And Cancellation Provisions","page":21,"url":"https://indiainsurances.com/policy/universal-sompo-general-insurance/commercial-crime-insurance-irdan134cp0167v01201920/document/17666#c-5-6"}],"law":[{"title":"The Insurance Act, 1938","section":"Section 64VB","url":"https://indiainsurances.com/law/insurance-act-1938"},{"title":"Master Circular on General Insurance Business, 2024","section":"Ch I, Para 8","url":"https://indiainsurances.com/law/irdai-general-mc-2024"},{"title":"Master Circular on Health Insurance Business, 2024","section":"Ch I Para 6","url":"https://indiainsurances.com/law/irdai-health-mc-2024"},{"title":"Master Circular on Life Insurance Products, 2024","section":"Chapter 1, Para 5","url":"https://indiainsurances.com/law/irdai-life-products-2024"},{"title":"Insurance Regulatory and Development Authority of India (Protection of Policyholders’ Interests, Operations and Allied Matters of Insurers) Regulations, 2024","section":"Reg 17","url":"https://indiainsurances.com/law/irdai-ppi-2024"},{"title":"Insurance Regulatory and Development Authority of India (Protection of Policyholders’ Interests, Operations and Allied Matters of Insurers) Regulations, 2024","section":"Reg 20(3) to 20(5)","url":"https://indiainsurances.com/law/irdai-ppi-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Sec 1, Part A, III.2","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Sec 1, Part B, IV.4","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Sec 1, Part C, IV.3","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"}]},{"key":"territory","label":"Where it covers","section":"Overview","meaning":"Geographic area of cover: India only, worldwide, or listed countries. 'As stated in the schedule' is not an answer.","status":"quote-verified","value":"The policy applies to any Loss incurred anywhere in the world, unless otherwise stated in the Policy Schedule.","display":"Anywhere in the world, unless otherwise stated in Policy Schedule.","note":null,"quote":"Where legally permissible and subject to all terms and conditions of this policy, this policy shall apply to any Loss incurred anywhere in the world, unless otherwise stated in Policy Schedule.","sources":[{"clause":"5.18","heading":"Territorial Scope & Governing Law","page":26,"url":"https://indiainsurances.com/policy/universal-sompo-general-insurance/commercial-crime-insurance-irdan134cp0167v01201920/document/17666#c-5-18"}],"law":[]},{"key":"subject_covered","label":"What is insured","section":"Cover","meaning":"The thing or risk this policy covers.","status":"quote-verified","value":"The policy insures direct financial loss sustained by the Insured as a result of Internal Crime or External Crime, first discovered during the Policy Period or Discovery Period if applicable and sustained after the Retroactive Date. It also covers Defence Costs incurred and paid by the Insured with prior written consent, for defence of a covered demand, claim, suit or legal proceeding.","display":"Direct financial loss from Internal Crime or External Crime, plus covered Defence Costs.","note":null,"quote":"Any Loss which is first Discovered during the Policy Period or the Discovery Period, if applicable, and notified to the Insurer in accordance with this policy’s provisions. Provided such Loss was sustained by the Insured after the Retroactive Date, by reason of:\na) Internal Crime; or\nb) External Crime, ... Loss means any direct financial loss sustained by the Insured as a result of any single or series of dishonest or fraudulent acts amounting to Internal Crime or External Crime as defined herein. ... Defence Costs mean reasonable legal fees, costs and expenses incurred and\npaid by the Insured, with the prior written consent of the Insurer, in the defence of any demand, claim, suit or legal proceeding brought against the Insured during the Policy Period as a direct result of a Loss covered under this Policy","sources":[{"clause":"1.1","heading":null,"page":1,"url":"https://indiainsurances.com/policy/universal-sompo-general-insurance/commercial-crime-insurance-irdan134cp0167v01201920/document/17666#c-1-1"},{"clause":"2.28","heading":"Loss","page":6,"url":"https://indiainsurances.com/policy/universal-sompo-general-insurance/commercial-crime-insurance-irdan134cp0167v01201920/document/17666#c-2-28"},{"clause":"2.12","heading":"Defence Costs mean reasonable legal fees, costs and expenses incurred and","page":3,"url":"https://indiainsurances.com/policy/universal-sompo-general-insurance/commercial-crime-insurance-irdan134cp0167v01201920/document/17666#c-2-12"}],"law":[]}],"documents":[{"kind":"wording","label":"Commercial Crime Insurance - Policy Wordings","pages":32,"fetched_at":"2026-10-17 20:12:36+00","source_url":"https://www.universalsompo.com/assets/file/commercial-crime-insurance/commercial-crime-insurance-policy-wordings.pdf","url":"https://indiainsurances.com/policy/universal-sompo-general-insurance/commercial-crime-insurance-irdan134cp0167v01201920/document/17666"},{"kind":"prospectus","label":"Commercial Crime Insurance - Prospectus / Brochure","pages":18,"fetched_at":"2026-10-17 20:12:26+00","source_url":"https://www.universalsompo.com/assets/file/commercial-crime-insurance/commercial-crime-insurance-prospectus.pdf","url":"https://indiainsurances.com/policy/universal-sompo-general-insurance/commercial-crime-insurance-irdan134cp0167v01201920/document/17664"}],"versions":[],"where_to_buy":[{"purpose":"buy","kind":"insurer","name":"Universal Sompo General Insurance official website","url":"https://www.universalsompo.com/","note":"Buy directly from the insurer."},{"purpose":"buy","kind":"ours","name":"Get free help from IndiaInsurances","url":"/help","note":"Free. We do not sell insurance and earn no commission; your request is not passed to anyone."}],"claims_and_complaints":[{"purpose":"claim","kind":"insurer","name":"Claims","url":"https://www.universalsompo.com/claims/","note":null},{"purpose":"claim","kind":"insurer","name":"Motor claim intimation","url":"https://www.universalsompo.com/claimintimation/","note":null},{"purpose":"claim","kind":"ours","name":"Get free help from IndiaInsurances","url":"/help","note":"Free. We do not sell insurance and earn no commission; your request is not passed to anyone."},{"purpose":"grievance","kind":"insurer","name":"Grievance redressal","url":"https://www.universalsompo.com/resourse-grievance-redressal/","note":null},{"purpose":"grievance","kind":"official","name":"Bima Bharosa (IRDAI grievance portal)","url":"https://bimabharosa.irdai.gov.in/","note":"Register and track a complaint against any insurer with IRDAI. Complain to the insurer first; escalate here if the reply is late or unsatisfactory."},{"purpose":"grievance","kind":"official","name":"e-Daakhil (consumer commission e-filing)","url":"https://edaakhil.nic.in/","note":"Not reachable from our crawler on 2026-10-19; use e-Jagriti if this link does not open."},{"purpose":"grievance","kind":"official","name":"e-Jagriti (consumer commission filing)","url":"https://e-jagriti.gov.in/","note":"Ministry of Consumer Affairs platform for consumer commission cases, a route for insurance disputes that the Ombudsman does not settle."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman, Ahmedabad","url":"https://www.cioins.co.in/Ombudsman","note":"Covers: Gujarat, Dadra & Nagar Haveli, Daman and Diu. Email: oio.ahmedabad@cioins.co.in. Phone: 079 - 25501201/02. Address: Office of the Insurance Ombudsman, Jeevan Prakash Building, 6th floor, Tilak Marg, Relief Road, AHMEDABAD – 380 001."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman, Bengaluru","url":"https://www.cioins.co.in/Ombudsman","note":"Covers: Karnataka. Email: oio.bengaluru@cioins.co.in. Phone: 080 - 26652048 / 26652049. Address: Office of the Insurance Ombudsman, Jeevan Soudha Building,PID No. 57-27-N-19 Ground Floor, 19/19, 24th Main Road, JP Nagar, Ist Phase, Bengaluru – 560 078."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman, Bhopal","url":"https://www.cioins.co.in/Ombudsman","note":"Covers: Madhya Pradesh, Chhattisgarh. Email: oio.bhopal@cioins.co.in. Phone: 0755 - 2769201 / 2769202 / 2769203. Address: Office of the Insurance Ombudsman, 1st floor,\"Jeevan Shikha\", 60-B,Hoshangabad Road, Opp. Gayatri Mandir,Arera Hills Bhopal – 462 011."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman, Bhubaneswar","url":"https://www.cioins.co.in/Ombudsman","note":"Covers: Odisha. Email: oio.bhubaneswar@cioins.co.in. Phone: 0674 - 2596461 /2596455/2596429/2596003. Address: Office of the Insurance Ombudsman, 62, Forest park, Bhubaneswar – 751 009."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman, Chandigarh","url":"https://www.cioins.co.in/Ombudsman","note":"Covers: Punjab, Haryana (excluding Gurugram, Faridabad, Sonepat and Bahadurgarh), Himachal Pradesh, Union Territories of Jammu & Kashmir,Ladakh & Chandigarh. Email: oio.chandigarh@cioins.co.in. Phone: 0172-2706468. Address: Office Of The Insurance Ombudsman, Jeevan Deep Building SCO 20-27, Ground Floor Sector- 17 A, Chandigarh – 160 017."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman, Chennai","url":"https://www.cioins.co.in/Ombudsman","note":"Covers: Tamil Nadu, PuducherryTown and Karaikal (which are part of Puducherry). Email: oio.chennai@cioins.co.in. Phone: 044 - 24333668 / 24333678. Address: Office of the Insurance Ombudsman, Fatima Akhtar Court, 4th Floor, 453, Anna Salai, Teynampet, CHENNAI – 600 018."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman, Delhi","url":"https://www.cioins.co.in/Ombudsman","note":"Covers: Delhi & following Districts of Haryana - Gurugram, Faridabad, Sonepat & Bahadurgarh. Email: oio.delhi@cioins.co.in. Phone: 011 - 46013992/23213504/23232481. Address: Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi – 110 002."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman, Guwahati","url":"https://www.cioins.co.in/Ombudsman","note":"Covers: Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura. Email: oio.guwahati@cioins.co.in. Phone: 0361 - 2632204 / 2602205 / 2631307. Address: Office of the Insurance Ombudsman, Jeevan Nivesh, 5th Floor, Near Pan Bazar , S.S. Road, Guwahati – 781001(ASSAM)."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman, Hyderabad","url":"https://www.cioins.co.in/Ombudsman","note":"Covers: Andhra Pradesh, Telangana, Yanam and part of Union Territory of Puducherry. Email: oio.hyderabad@cioins.co.in. Phone: 040 - 23312122 / 23376991 / 23376599 / 23328709 / 23325325. Address: Office of the Insurance Ombudsman, 6-2-46, 1st floor, \"Moin Court\", Lane Opp.Hyundai Showroom , A. C. Guards, Lakdi-Ka-Pool, Hyderabad - 500 004."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman, Jaipur","url":"https://www.cioins.co.in/Ombudsman","note":"Covers: Rajasthan. Email: oio.jaipur@cioins.co.in. Phone: 0141- 2740363. Address: Office of the Insurance Ombudsman, Jeevan Nidhi – II Bldg., Gr. Floor, Bhawani Singh Marg, Jaipur - 302 005."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman, Kochi","url":"https://www.cioins.co.in/Ombudsman","note":"Covers: Kerala, Lakshadweep, Mahe-a part of Union Territory of Puducherry. Email: oio.ernakulam@cioins.co.in. Phone: 0484 - 2358759. Address: Office of the Insurance Ombudsman, 10th Floor, Jeevan Prakash,LIC Building, Opp to Maharaja's College Ground,M.G.Road, Kochi - 682 011."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman, Kolkata","url":"https://www.cioins.co.in/Ombudsman","note":"Covers: West Bengal, Sikkim, Andaman & Nicobar Islands. Email: oio.kolkata@cioins.co.in. Phone: 033 - 22124339 / 22124341. Address: Office of the Insurance Ombudsman, Hindustan Bldg. Annexe, 7th Floor, 4, C.R. Avenue, KOLKATA - 700 072."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman, Lucknow","url":"https://www.cioins.co.in/Ombudsman","note":"Covers: Districts of Uttar Pradesh : Lalitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur,Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorkhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar. Email: oio.lucknow@cioins.co.in. Phone: 0522 - 4002082 / 3500613. Address: Office of the Insurance Ombudsman, 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow - 226 001."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman, Mumbai","url":"https://www.cioins.co.in/Ombudsman","note":"Covers: List of wards under Mumbai Metropolitan Region excluding wards in Mumbai – i.e M/E, M/W, N , S and T covered under Office of Insurance Ombudsman Thane and excluding areas of Navi Mumbai. Email: oio.mumbai@cioins.co.in. Phone: 022 - 69038800/27/29/31/32/33. Address: Office of the Insurance Ombudsman, 3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman, Noida","url":"https://www.cioins.co.in/Ombudsman","note":"Covers: State of Uttarakhand and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kannauj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautam Buddh nagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur. Email: oio.noida@cioins.co.in. Phone: 0120-4027589. Address: Office of the Insurance Ombudsman, Bhagwan Sahai Palace 4th Floor, Main Road, Naya Bans, Sector 15, Distt: Gautam Buddh Nagar, U.P-201301."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman: offices and jurisdiction","url":"https://www.cioins.co.in/Ombudsman","note":"Addresses, phone numbers, e-mail and the states or districts each Ombudsman office covers."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman, Patna","url":"https://www.cioins.co.in/Ombudsman","note":"Covers: Bihar, Jharkhand. Email: oio.patna@cioins.co.in. Phone: 0612-2547068. Address: Office of the Insurance Ombudsman, 2nd Floor, Lalit Bhawan, Bailey Road, Patna 800 001."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman, Pune","url":"https://www.cioins.co.in/Ombudsman","note":"Covers: State of Goa and State of Maharashtra excluding areas of Navi Mumbai, Thane district,Palghar District, Raigad district & Mumbai Metropolitan Region. Email: oio.pune@cioins.co.in. Phone: 020-24471175. Address: Office of the Insurance Ombudsman, Jeevan Darshan Bldg., 3rd Floor, C.T.S. No.s. 195 to 198, N.C. Kelkar Road, Narayan Peth, Pune – 411 030."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman: register a complaint online","url":"https://cioins.co.in/Complaint/Online","note":"Council for Insurance Ombudsmen. Free. For disputes with an insurer after its own grievance process; the office is chosen by where you live (see the offices list)."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman, Thane","url":"https://www.cioins.co.in/Ombudsman","note":"Covers: Area of Navi Mumbai, Thane District, Raigad District, Palghar District and wards of Mumbai , M/East, M/West, N, S and T. Email: oio.thane@cioins.co.in. Phone: 022-20812868/69. Address: Office of the Insurance Ombudsman, Jeevan Chintamani Building, 2nd Floor,Near New RTO Office, Louis Wadi,Vasantrao Naik Mahamarg, Thane (West)- 400604."},{"purpose":"grievance","kind":"official","name":"National Consumer Helpline","url":"https://consumerhelpline.gov.in/public/","note":"Government consumer helpline; can take up a complaint before you go to a consumer commission."},{"purpose":"port","kind":"ours","name":"Get free help from IndiaInsurances","url":"/help","note":"Free. We do not sell insurance and earn no commission; your request is not passed to anyone."},{"purpose":"renew","kind":"insurer","name":"Renew now","url":"https://www.universalsompo.com/renew-now/","note":null}],"notice":"Information, not advice. IndiaInsurances is not an insurer or an insurance intermediary, does not sell insurance and earns no commission. Policy terms change and your own policy schedule can differ: always confirm with the policy document and the insurer before you buy or claim.","cite_as":"Commercial Crime Insurance (UIN IRDAN134CP0167V01201920), IndiaInsurances, https://indiainsurances.com/policy/universal-sompo-general-insurance/commercial-crime-insurance-irdan134cp0167v01201920"}