{"uin":"IRDAN103RP0004V01202021","name":"Booking Cancellation Protect","url":"https://indiainsurances.com/policy/indusind-general-insurance/booking-cancellation-protect-irdan103rp0004v01202021","insurer":{"slug":"indusind-general-insurance","name":"IndusInd General Insurance Company Limited","url":"https://indiainsurances.com/insurer/indusind-general-insurance"},"line":"general","category":"other-general","category_name":"Other general insurance","irdai_type":null,"kind":"product","status":"active","approved_on":null,"withdrawn_on":null,"summary":"IndusInd Booking Cancellation Protect indemnifies direct Financial Loss when the Certificate Holder cancels the booking of an underlying Event for listed reasons. It covers event venues within India only, and claim intimation must be made not later than 7 Days from the date of Cancellation.","analysis":{"state":"machine","analysed_at":"2026-10-20 04:49:43.373225+00","note":"First pass: one AI reading; every stated fact carries a verbatim quote found in the cited clause, but it has not been reviewed. Check the clause before relying on it."},"facts":[{"key":"plan_variants","label":"Plans and variants","section":"Overview","meaning":"The named plans inside this product (not cover types or payout options). Facts can differ between them.","status":"not-stated","value":null,"display":null,"note":"The wording describes covers and additional covers, but does not name plan variants.","quote":null,"sources":[],"law":[]},{"key":"policy_term","label":"Policy term","section":"Eligibility","meaning":"How long one policy runs before it ends or must be renewed.","status":"not-stated","value":null,"display":null,"note":"The wording defines the period by start and end dates/times in the Certificate of Insurance, but no fixed policy duration is printed.","quote":null,"sources":[],"law":[]},{"key":"claim_intimation","label":"Claim intimation deadline","section":"Claims","meaning":"How soon you must tell the insurer about a claim or hospitalisation.","status":"quote-verified","value":"The Certificate Holder must intimate the claim to the Company in not later than 7 Days from the date of Cancellation, in writing on the registered email.id or servicing branch address mentioned on the Certificate schedule.","display":"Not later than 7 Days from the date of Cancellation","note":null,"quote":"d) Intimating the Claim to the Company in not later than 7 Days from the date of Cancellation in writing on registered email.id or servicing branch address as mentioned on the Certificate schedule.","sources":[{"clause":"Section 5(d)","heading":null,"page":12,"url":"https://indiainsurances.com/policy/indusind-general-insurance/booking-cancellation-protect-irdan103rp0004v01202021/document/9898#c-section-5-d"}],"law":[{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Sec 1, Part A, V.1","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Sec 1, Part B, V.1","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Sec 1, Part C, V.1","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Para 20, 21","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"}]},{"key":"claim_documents","label":"Claim documents","section":"Claims","meaning":"Documents the insurer asks for when you claim.","status":"quote-verified","value":["Policy Certificate","Duly filled Claim form","Documents supporting cancellation as below","Bank or E-wallet statement from which the booking was done and to which account the refund was received","All acknowledgements related to transactions for the underlying booked Event which has been cancelled","Identity Card of all Insured along with Certificate holder","Document as mentioned in respective cover (If any)","Any Other Document as required by Company based on the merit of the Case"],"display":"Policy Certificate, duly filled Claim form, cancellation supporting documents, bank/E-wallet statement, transaction acknowledgements, identity card, cover-specific documents, and any other document required by the Company.","note":"Reason-specific supporting documents depend on the reason for cancellation.","quote":"Preserving and submitting all relevant documents related to booking and cancellation of the underlying Event along with Claim Form to the Company. The relevant document related to cancellation are:\n• Policy Certificate,\n• Duly filled Claim form.\n• Documents supporting cancellation as below: ... For reimbursement Claims the Certificate Holder need to produce the documentary evidence including but not limited to\n• Policy Certificate,\n• Duly filled Claim form.\n• Bank or E-wallet statement from which the booking was done and to which account the refund was received by identifying the booking and refund transactions,\n• All acknowledgements related to transactions for the underlying booked Event which has been cancelled.\n• Identity Card of all Insured along with Certificate holder.\n• Document as mentioned in respective cover (If any)\n• Any Other Document as required by Company based on the merit of the Case.","sources":[{"clause":"Section 5(e)","heading":null,"page":12,"url":"https://indiainsurances.com/policy/indusind-general-insurance/booking-cancellation-protect-irdan103rp0004v01202021/document/9898#c-section-5-e"},{"clause":"Section 5(I)","heading":null,"page":13,"url":"https://indiainsurances.com/policy/indusind-general-insurance/booking-cancellation-protect-irdan103rp0004v01202021/document/9898#c-section-5-i-2"}],"law":[{"title":"Master Circular on Health Insurance Business, 2024","section":"Ch I Para 17","url":"https://indiainsurances.com/law/irdai-health-mc-2024"},{"title":"Insurance Regulatory and Development Authority of India (Protection of Policyholders’ Interests, Operations and Allied Matters of Insurers) Regulations, 2024","section":"Reg 22","url":"https://indiainsurances.com/law/irdai-ppi-2024"},{"title":"Insurance Regulatory and Development Authority of India (Protection of Policyholders’ Interests, Operations and Allied Matters of Insurers) Regulations, 2024","section":"Reg 23","url":"https://indiainsurances.com/law/irdai-ppi-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Sec 1, Part A, V.2","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Sec 1, Part B, V.3(iii)","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Sec 1, Part C, V.2","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"}]},{"key":"claim_settlement_time","label":"Claim settlement time promised","section":"Claims","meaning":"How quickly the policy says a claim is decided or paid, and from when that is counted (intimation or last document).","status":"quote-verified","value":"The insurer shall decide on the claim within seven days of receipt of the survey report. This condition will not apply in case of claims on the property/building insured on reinstatement value basis.","display":"Decide on the claim within seven days of receipt of the survey report","note":"From CIS; the policy wording does not print a claim decision or payment TAT.","quote":"Turn Around Time (TAT) for claims settlement - The insurer shall decide on the claim within seven days of receipt of the survey report. This condition will not apply in case of claims on the property/building insured on reinstatement value basis.","sources":[{"clause":null,"heading":"CUSTOMER INFORMATION SHEET","page":1,"url":"https://indiainsurances.com/policy/indusind-general-insurance/booking-cancellation-protect-irdan103rp0004v01202021/document/9775#c-customer-information-sheet"}],"law":[{"title":"The Insurance Act, 1938","section":"Section 64UM(4) to (6)","url":"https://indiainsurances.com/law/insurance-act-1938"},{"title":"Master Circular on General Insurance Business, 2024","section":"Ch I, Para 10","url":"https://indiainsurances.com/law/irdai-general-mc-2024"},{"title":"Master Circular on Health Insurance Business, 2024","section":"Ch I Para 15","url":"https://indiainsurances.com/law/irdai-health-mc-2024"},{"title":"Master Circular on Health Insurance Business, 2024","section":"Ch I Para 16","url":"https://indiainsurances.com/law/irdai-health-mc-2024"},{"title":"Insurance Regulatory and Development Authority of India (Protection of Policyholders’ Interests, Operations and Allied Matters of Insurers) Regulations, 2024","section":"Reg 22","url":"https://indiainsurances.com/law/irdai-ppi-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Sec 1, Part A, V.2","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Sec 1, Part B, V.2","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Sec 1, Part B, V.3(i), V.3(ii)","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Sec 1, Part B, V.3(iii)","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Sec 1, Part C, V.3","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Sec 1, Part C, V.4","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Para 23","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},{"title":"The Motor Vehicles Act, 1988: Chapter XI, insurance of motor vehicles against third party risks","section":"Section 149","url":"https://indiainsurances.com/law/motor-vehicles-act-1988"}]},{"key":"exclusions_main","label":"Main exclusions","section":"Exclusions","meaning":"What the policy does not pay for, in the policy's own words.","status":"quote-verified","value":["Unilateral Cancellation by either Supplier or the Organiser","Abandonment and or Cancellation of the Event by the Organizer of the Event","Loss arising due to No Show to the Event by the Event Attendee or Ticket Holder","Any Consequential Loss or any Legal Liability","Events whose venue is outside the geographical boundaries of India","Bulk Booking","Any Loss incurred by Certificate Holder due to a cyber Event","Illegal Events","Refundable portion of the bookings","Late Reporting of Claims","Known circumstances","Acts of Terrorism","War, Civil Unrest and Rebellions"],"display":"Unilateral supplier/organiser cancellation, organiser abandonment, no-show, consequential/legal liability, events outside India, bulk booking, cyber event loss, illegal events, refundable amounts, late reporting, known circumstances, terrorism, and war/civil unrest/rebellions.","note":null,"quote":"If the underlying pre-booked Event is Cancelled unilaterally by the Supplier, their employee, contractor or lease or by the Organizer of the Event, their employee, contractor or lease, this Policy shall cease to exist with respect to that specified Event. ... Abandonment and or Cancellation of the Event by the Organizer of the Event. ... Loss arising due to No Show to the Event by the Event Attendee or Ticket Holder is not covered under the Policy. ... Any Consequential Loss or any Legal Liability arising due to the act of Cancelling the underlying pre-booked Event is excluded except as stated under respective Add on Covers. ... Events whose venue is outside the geographical boundaries of India is excluded. ... Booking of any Event for purposes like movie screening, meeting, seminars, conferences, marriage or any other reason where bulk booking is involved is excluded from the scope of cover unless specifically agreed upon by the Company. ... Any Loss incurred by Certificate Holder due to a cyber Event is excluded. ... Loss arising due to Cancellation by the Certificate Holder or the Event Attendee or Ticket Holder for any Event that are banned by any regulation, law or by a public decree either by the Government or Government Authority or other such Statutory Bodies is not covered under this Policy. ... Any Claim or Loss arising regarding the refundable amount (i.e. refundable against a Cancellation to the Certificate Holder by the Supplier or Organiser of the Event) as per the terms and condition of the booking at the time of booking the Event is not covered under this Policy. ... Any Claim reported to the Company more than Seven (7) days from the date of Cancellation of the booking of the underlying Event. ... Any circumstance, fact or matter of which the Event Attendee or Ticket Holder was or ought to have been reasonably aware prior to the commencement of the Period of Insurance is not covered under this Policy. ... Any Loss arising out of or related to any act of terrorism or terrorist or militants are not covered under this Policy. ... War or connected with or traceable to war, invasion, act of foreign enemy, hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection, mutiny, military or usurped power seizure, capture, arrests, restraints and detainments of all Kings, Princes and people of whatsoever nation, condition or quality.","sources":[{"clause":"4.1.1(i)","heading":"Unilateral Cancellation by either Supplier or the Organiser","page":9,"url":"https://indiainsurances.com/policy/indusind-general-insurance/booking-cancellation-protect-irdan103rp0004v01202021/document/9898#c-4-1-1-i"},{"clause":"4.1.1(ii)","heading":"Abandonment of the Event by the Organiser","page":9,"url":"https://indiainsurances.com/policy/indusind-general-insurance/booking-cancellation-protect-irdan103rp0004v01202021/document/9898#c-4-1-1-ii"},{"clause":"4.1.1(iii)","heading":null,"page":9,"url":"https://indiainsurances.com/policy/indusind-general-insurance/booking-cancellation-protect-irdan103rp0004v01202021/document/9898#c-4-1-1-iii"},{"clause":"4.1.1(iv)","heading":"Consequential Losses and Legal Liabilities","page":9,"url":"https://indiainsurances.com/policy/indusind-general-insurance/booking-cancellation-protect-irdan103rp0004v01202021/document/9898#c-4-1-1-iv"},{"clause":"4.1.1(v)","heading":"Events not having venue within India","page":9,"url":"https://indiainsurances.com/policy/indusind-general-insurance/booking-cancellation-protect-irdan103rp0004v01202021/document/9898#c-4-1-1-v"},{"clause":"4.1.1(vi)","heading":"Bulk Booking","page":9,"url":"https://indiainsurances.com/policy/indusind-general-insurance/booking-cancellation-protect-irdan103rp0004v01202021/document/9898#c-4-1-1-vi"},{"clause":"4.1.1(vii)","heading":"Cyber Issues","page":9,"url":"https://indiainsurances.com/policy/indusind-general-insurance/booking-cancellation-protect-irdan103rp0004v01202021/document/9898#c-4-1-1-vii"},{"clause":"4.1.1(viii)","heading":"Illegal Events","page":10,"url":"https://indiainsurances.com/policy/indusind-general-insurance/booking-cancellation-protect-irdan103rp0004v01202021/document/9898#c-4-1-1-viii"},{"clause":"4.1.1(x)","heading":"Refundable portion of the bookings","page":10,"url":"https://indiainsurances.com/policy/indusind-general-insurance/booking-cancellation-protect-irdan103rp0004v01202021/document/9898#c-4-1-1-x"},{"clause":"4.1.1(xix)","heading":"Late Reporting of Claims","page":10,"url":"https://indiainsurances.com/policy/indusind-general-insurance/booking-cancellation-protect-irdan103rp0004v01202021/document/9898#c-4-1-1-xix"},{"clause":"4.1.1(xx)","heading":"Known circumstances","page":10,"url":"https://indiainsurances.com/policy/indusind-general-insurance/booking-cancellation-protect-irdan103rp0004v01202021/document/9898#c-4-1-1-xx"},{"clause":"4.1.1(xxi)","heading":"Acts of Terrorism","page":10,"url":"https://indiainsurances.com/policy/indusind-general-insurance/booking-cancellation-protect-irdan103rp0004v01202021/document/9898#c-4-1-1-xxi"},{"clause":"4.1.1(xxii)","heading":"War, Civil Unrest and Rebellions","page":10,"url":"https://indiainsurances.com/policy/indusind-general-insurance/booking-cancellation-protect-irdan103rp0004v01202021/document/9898#c-4-1-1-xxii"}],"law":[{"title":"Insurance Regulatory and Development Authority of India (Protection of Policyholders’ Interests, Operations and Allied Matters of Insurers) Regulations, 2024","section":"Reg 11","url":"https://indiainsurances.com/law/irdai-ppi-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Para 16","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"}]},{"key":"grievance","label":"Grievance route","section":"Claims","meaning":"Who to complain to first, as stated in the policy, before going to the Insurance Ombudsman.","status":"quote-verified","value":"The Policyholder may first contact the Company through www.indusindinsurance.com, services@indusindinsurance.com, telephone 022 4890 3009 (paid), any branch office, or the correspondence address at IndusInd General Insurance, 6th Floor, Oberoi Commerz, International Business Park, Oberoi Garden City, Off. Western Express Highway, Goregaon (E), Mumbai - 400063.","display":"Company website, services@indusindinsurance.com, 022 4890 3009 (paid), branch office or correspondence address","note":null,"quote":"If the Policyholder has a grievance that the Policyholder wishes the Company to redress, the Policyholder may contact the Company with the details of his grievance through:\nWebsite | www.indusindinsurance.com\nWebsite | www.indusindinsurance.com\ne-mail | services@indusindinsurance.com\ne-mail | services@indusindinsurance.com\nTelephone | 022 4890 3009 (paid)\nTelephone | 022 4890 3009 (paid)\nPost/Cou | rier | Any branch office, the correspondence address, during normal | business hours\nPost/Courier | Any branch office, the correspondence address, during normal business hours\nWrite to us at (Correspondence Only) | IndusInd General Insurance, 6th Floor, Oberoi Commerz, International Business Park, Oberoi Garden City, Off. Western Express Highway, Goregaon (E), Mumbai - 400063","sources":[{"clause":"Section 5(I)(h)","heading":null,"page":14,"url":"https://indiainsurances.com/policy/indusind-general-insurance/booking-cancellation-protect-irdan103rp0004v01202021/document/9898#c-section-5-i-h"}],"law":[{"title":"Consumer Protection (Jurisdiction of the District Commission, the State Commission and the National Commission) Rules, 2021","section":"Rule 3","url":"https://indiainsurances.com/law/consumer-jurisdiction-rules-2021"},{"title":"Consumer Protection (Jurisdiction of the District Commission, the State Commission and the National Commission) Rules, 2021","section":"Rule 4","url":"https://indiainsurances.com/law/consumer-jurisdiction-rules-2021"},{"title":"Consumer Protection (Jurisdiction of the District Commission, the State Commission and the National Commission) Rules, 2021","section":"Rule 5","url":"https://indiainsurances.com/law/consumer-jurisdiction-rules-2021"},{"title":"The Consumer Protection Act, 2019","section":"Section 2(11)","url":"https://indiainsurances.com/law/consumer-protection-act-2019"},{"title":"The Consumer Protection Act, 2019","section":"Section 2(42)","url":"https://indiainsurances.com/law/consumer-protection-act-2019"},{"title":"The Consumer Protection Act, 2019","section":"Section 34","url":"https://indiainsurances.com/law/consumer-protection-act-2019"},{"title":"The Consumer Protection Act, 2019","section":"Section 69","url":"https://indiainsurances.com/law/consumer-protection-act-2019"},{"title":"The Insurance Act, 1938","section":"Section 38","url":"https://indiainsurances.com/law/insurance-act-1938"},{"title":"Master Circular on General Insurance Business, 2024","section":"Ch I, Para 12","url":"https://indiainsurances.com/law/irdai-general-mc-2024"},{"title":"Master Circular on Health Insurance Business, 2024","section":"Ch I Para 19","url":"https://indiainsurances.com/law/irdai-health-mc-2024"},{"title":"Master Circular on Health Insurance Business, 2024","section":"Ch I Para 20","url":"https://indiainsurances.com/law/irdai-health-mc-2024"},{"title":"Master Circular on Life Insurance Products, 2024","section":"Chapter 1, Para 13","url":"https://indiainsurances.com/law/irdai-life-products-2024"},{"title":"Master Circular on Life Insurance Products, 2024","section":"Chapter 1, Para 2","url":"https://indiainsurances.com/law/irdai-life-products-2024"},{"title":"Insurance Regulatory and Development Authority of India (Protection of Policyholders’ Interests, Operations and Allied Matters of Insurers) Regulations, 2024","section":"Reg 5(5), 5(6)","url":"https://indiainsurances.com/law/irdai-ppi-2024"},{"title":"Insurance Regulatory and Development Authority of India (Protection of Policyholders’ Interests, Operations and Allied Matters of Insurers) Regulations, 2024","section":"Reg 5(9)","url":"https://indiainsurances.com/law/irdai-ppi-2024"},{"title":"Insurance Regulatory and Development Authority of India (Protection of Policyholders’ Interests, Operations and Allied Matters of Insurers) Regulations, 2024","section":"Reg 25","url":"https://indiainsurances.com/law/irdai-ppi-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Sec 1, Part A, VI.1","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Sec 1, Part A, VI.2","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Sec 1, Part A, VI.3","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Para 26","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},{"title":"IRDAI (Insurance Products) Regulations, 2024","section":"Schedule III, Para 11","url":"https://indiainsurances.com/law/irdai-products-regs-2024"},{"title":"Review of revision in premium rates under health insurance policies for senior citizens, 2025","section":"Para 3","url":"https://indiainsurances.com/law/irdai-senior-premium-2025"},{"title":"Insurance Ombudsman Rules, 2017","section":"Rule 13","url":"https://indiainsurances.com/law/ombudsman-rules-2017"},{"title":"Insurance Ombudsman Rules, 2017","section":"Rule 14","url":"https://indiainsurances.com/law/ombudsman-rules-2017"}]},{"key":"perils","label":"What is covered","section":"Cover","meaning":"The events or risks covered.","status":"quote-verified","value":["Sickness and Accident","Death","Catastrophic Events/Disturbance","Work and Family Contingencies","Booking Issues","Other Contingencies"],"display":"Sickness and Accident; Death; Catastrophic Events/Disturbance; Work and Family Contingencies; Booking Issues; Other Contingencies.","note":"The policy table separately states whether each reason is applicable to non-online events and to online events.","quote":"Cancellation initiated by the Certificate Holder is due to any of the following reasons occurring after the Insurance Start date and during the Period of Insurance. ... 1 | Sickness and Accident: ... 2 | Death ... 3 | Catastrophic Events/Disturbance ... 4 | Work and Family Contingencies ... 5 | Booking Issues ... 6 | Other Contingencies","sources":[{"clause":"2.1(iv)","heading":null,"page":1,"url":"https://indiainsurances.com/policy/indusind-general-insurance/booking-cancellation-protect-irdan103rp0004v01202021/document/9898#c-2-1-iv"}],"law":[]},{"key":"deductible","label":"Deductible or excess","section":"Limits and co-pay","meaning":"Amount of each claim you bear.","status":"quote-verified","value":"Where the optional Percent of coverage feature is opted under the Master Cover, the claim payable amount is reduced in proportion to the percentage shown against the Percent of coverage in the Certificate of Insurance; the policy refers to this as Co-Pay.","display":"Optional Percent of coverage/Co-Pay reduces the claim payable in proportion to the percentage shown in the Certificate of Insurance.","note":"This depends on the Master Cover and Certificate of Insurance.","quote":"xxxvi. Percent of coverage: This is an optional feature available under this Policy as opted under the Master Cover. Upon having this feature in the Policy, the Claim payable amount under this Policy is reduced in proportion of the percentage shown against the Percent of coverage as mentioned in the Certificate of Insurance (this would be same as the Percent of Cover shown in the Master Cover). This feature is alternatively referred as Co-Pay.","sources":[{"clause":null,"heading":"xxxvi. Percent of coverage","page":9,"url":"https://indiainsurances.com/policy/indusind-general-insurance/booking-cancellation-protect-irdan103rp0004v01202021/document/9898#c-xxxvi-percent-of-coverage"}],"law":[]},{"key":"cancellation_refund","label":"Cancellation by you","section":"Renewal and rights","meaning":"What you get back if you cancel during the year.","status":"not-stated","value":null,"display":null,"note":"The wording states cancellation by the Company or Master Cover Holder and some event-postponement consequences, but it does not state what the Certificate Holder gets back on cancelling the policy during the year.","quote":null,"sources":[],"law":[{"title":"The Insurance Act, 1938","section":"Section 64VB","url":"https://indiainsurances.com/law/insurance-act-1938"},{"title":"Master Circular on General Insurance Business, 2024","section":"Ch I, Para 8","url":"https://indiainsurances.com/law/irdai-general-mc-2024"},{"title":"Master Circular on Health Insurance Business, 2024","section":"Ch I Para 6","url":"https://indiainsurances.com/law/irdai-health-mc-2024"},{"title":"Master Circular on Life Insurance Products, 2024","section":"Chapter 1, Para 5","url":"https://indiainsurances.com/law/irdai-life-products-2024"},{"title":"Insurance Regulatory and Development Authority of India (Protection of Policyholders’ Interests, Operations and Allied Matters of Insurers) Regulations, 2024","section":"Reg 17","url":"https://indiainsurances.com/law/irdai-ppi-2024"},{"title":"Insurance Regulatory and Development Authority of India (Protection of Policyholders’ Interests, Operations and Allied Matters of Insurers) Regulations, 2024","section":"Reg 20(3) to 20(5)","url":"https://indiainsurances.com/law/irdai-ppi-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Sec 1, Part A, III.2","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Sec 1, Part B, IV.4","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},{"title":"Master Circular on Protection of Policyholders' Interests, 2024","section":"Sec 1, Part C, IV.3","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"}]},{"key":"territory","label":"Where it covers","section":"Overview","meaning":"Geographic area of cover: India only, worldwide, or listed countries. 'As stated in the schedule' is not an answer.","status":"quote-verified","value":"The policy applies to losses incurred or claims made in India, unless otherwise stated in the Certificate of Insurance. It covers cancellation of underlying events that have a venue within the geographical boundaries of India only.","display":"Losses/claims in India; underlying event venue within India only","note":"Territorial scope is subject to the Certificate of Insurance, but the event venue must be within India only.","quote":"xvi. Territorial Scope Where legally permissible by the law of this Policy and the jurisdiction in which the payment is to be made and subject to all the terms and conditions of this Policy, this Policy shall apply to any Loss incurred or Claims made in India, unless otherwise stated in the Certificate of Insurance.\nxvii. Event Territorial Scope This Policy covers Cancellation of the booking of the underlying Events that has venue within the geographical boundaries of India only.","sources":[{"clause":"Section 5(I)(h)","heading":null,"page":14,"url":"https://indiainsurances.com/policy/indusind-general-insurance/booking-cancellation-protect-irdan103rp0004v01202021/document/9898#c-section-5-i-h"}],"law":[]},{"key":"subject_covered","label":"What is insured","section":"Cover","meaning":"The thing or risk this policy covers.","status":"quote-verified","value":"The policy insures direct Financial Loss sustained when the Certificate Holder cancels the booking of the underlying Event, reimbursing forfeited, non-refundable payments made to the Supplier and/or Organizer. The underlying Event may be movie bookings, entertainment or educational event bookings, or hotel bookings.","display":"Direct Financial Loss from cancellation of movie, entertainment or educational event, or hotel bookings","note":null,"quote":"The Company agrees and undertakes to indemnify the Certificate Holder against a direct Financial Loss sustained in case the Certificate Holder cancels the booking of the underlying Event, in which case the Company will reimburse the forfeited, non-refundable payments made to the Supplier and/or to the Organizer of the underlying Event ... The underlying Event mentioned above in the coverage may comprise of any the following:\n• Movies bookings.\n• Entertainment or Educational Event bookings.\n• Hotel bookings.","sources":[{"clause":"2.1","heading":"Cover 1 – Basic Cover (Cancellation Cover)","page":1,"url":"https://indiainsurances.com/policy/indusind-general-insurance/booking-cancellation-protect-irdan103rp0004v01202021/document/9898#c-2-1"},{"clause":"2.1(iv)","heading":null,"page":1,"url":"https://indiainsurances.com/policy/indusind-general-insurance/booking-cancellation-protect-irdan103rp0004v01202021/document/9898#c-2-1-iv"}],"law":[]}],"documents":[{"kind":"wording","label":"IndusInd Booking Cancellation Protect Policy Retail","pages":19,"fetched_at":"2026-10-17 19:53:36+00","source_url":"https://www.indusindinsurance.com/downloads/indusind-booking-cancellation-protect-policy-retail","url":"https://indiainsurances.com/policy/indusind-general-insurance/booking-cancellation-protect-irdan103rp0004v01202021/document/9898"},{"kind":"wording","label":"Reliance Booking Cancellation Protect (IRDAI copy)","pages":18,"fetched_at":"2026-10-20 01:39:08+00","source_url":"https://irdai.gov.in/documents/37343/993134/IRDAN103RP0004V01202021_GEN4174.pdf/480d45e8-1c4a-a11d-2b82-f1a826e9014a?version=1.1&t=1668602055006&download=true","url":"https://indiainsurances.com/policy/indusind-general-insurance/booking-cancellation-protect-irdan103rp0004v01202021/document/26926"},{"kind":"cis","label":"Booking Cancellation Protect","pages":8,"fetched_at":"2026-10-17 19:49:12+00","source_url":"https://www.indusindinsurance.com/downloads/booking-cancellation-protect","url":"https://indiainsurances.com/policy/indusind-general-insurance/booking-cancellation-protect-irdan103rp0004v01202021/document/9775"}],"versions":[],"where_to_buy":[{"purpose":"buy","kind":"insurer","name":"IndusInd General Insurance official website","url":"https://www.indusindinsurance.com/","note":"Buy directly from the insurer."},{"purpose":"buy","kind":"ours","name":"Get free help from IndiaInsurances","url":"/help","note":"Free. We do not sell insurance and earn no commission; your request is not passed to anyone."}],"claims_and_complaints":[{"purpose":"claim","kind":"insurer","name":"Car insurance claim","url":"https://www.indusindinsurance.com/car-insurance-claim","note":null},{"purpose":"claim","kind":"insurer","name":"Health insurance claims","url":"https://www.indusindinsurance.com/health-insurance-claims","note":null},{"purpose":"claim","kind":"insurer","name":"Travel insurance claim","url":"https://www.indusindinsurance.com/travel-insurance-claim","note":null},{"purpose":"claim","kind":"ours","name":"Get free help from IndiaInsurances","url":"/help","note":"Free. We do not sell insurance and earn no commission; your request is not passed to anyone."},{"purpose":"grievance","kind":"insurer","name":"Grievance redressal","url":"https://www.indusindinsurance.com/about-us/grievance-redressal","note":null},{"purpose":"grievance","kind":"official","name":"Bima Bharosa (IRDAI grievance portal)","url":"https://bimabharosa.irdai.gov.in/","note":"Register and track a complaint against any insurer with IRDAI. Complain to the insurer first; escalate here if the reply is late or unsatisfactory."},{"purpose":"grievance","kind":"official","name":"e-Daakhil (consumer commission e-filing)","url":"https://edaakhil.nic.in/","note":"Not reachable from our crawler on 2026-10-19; use e-Jagriti if this link does not open."},{"purpose":"grievance","kind":"official","name":"e-Jagriti (consumer commission filing)","url":"https://e-jagriti.gov.in/","note":"Ministry of Consumer Affairs platform for consumer commission cases, a route for insurance disputes that the Ombudsman does not settle."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman, Ahmedabad","url":"https://www.cioins.co.in/Ombudsman","note":"Covers: Gujarat, Dadra & Nagar Haveli, Daman and Diu. Email: oio.ahmedabad@cioins.co.in. Phone: 079 - 25501201/02. Address: Office of the Insurance Ombudsman, Jeevan Prakash Building, 6th floor, Tilak Marg, Relief Road, AHMEDABAD – 380 001."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman, Bengaluru","url":"https://www.cioins.co.in/Ombudsman","note":"Covers: Karnataka. Email: oio.bengaluru@cioins.co.in. Phone: 080 - 26652048 / 26652049. Address: Office of the Insurance Ombudsman, Jeevan Soudha Building,PID No. 57-27-N-19 Ground Floor, 19/19, 24th Main Road, JP Nagar, Ist Phase, Bengaluru – 560 078."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman, Bhopal","url":"https://www.cioins.co.in/Ombudsman","note":"Covers: Madhya Pradesh, Chhattisgarh. Email: oio.bhopal@cioins.co.in. Phone: 0755 - 2769201 / 2769202 / 2769203. Address: Office of the Insurance Ombudsman, 1st floor,\"Jeevan Shikha\", 60-B,Hoshangabad Road, Opp. Gayatri Mandir,Arera Hills Bhopal – 462 011."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman, Bhubaneswar","url":"https://www.cioins.co.in/Ombudsman","note":"Covers: Odisha. Email: oio.bhubaneswar@cioins.co.in. Phone: 0674 - 2596461 /2596455/2596429/2596003. Address: Office of the Insurance Ombudsman, 62, Forest park, Bhubaneswar – 751 009."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman, Chandigarh","url":"https://www.cioins.co.in/Ombudsman","note":"Covers: Punjab, Haryana (excluding Gurugram, Faridabad, Sonepat and Bahadurgarh), Himachal Pradesh, Union Territories of Jammu & Kashmir,Ladakh & Chandigarh. Email: oio.chandigarh@cioins.co.in. Phone: 0172-2706468. Address: Office Of The Insurance Ombudsman, Jeevan Deep Building SCO 20-27, Ground Floor Sector- 17 A, Chandigarh – 160 017."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman, Chennai","url":"https://www.cioins.co.in/Ombudsman","note":"Covers: Tamil Nadu, PuducherryTown and Karaikal (which are part of Puducherry). Email: oio.chennai@cioins.co.in. Phone: 044 - 24333668 / 24333678. Address: Office of the Insurance Ombudsman, Fatima Akhtar Court, 4th Floor, 453, Anna Salai, Teynampet, CHENNAI – 600 018."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman, Delhi","url":"https://www.cioins.co.in/Ombudsman","note":"Covers: Delhi & following Districts of Haryana - Gurugram, Faridabad, Sonepat & Bahadurgarh. Email: oio.delhi@cioins.co.in. Phone: 011 - 46013992/23213504/23232481. Address: Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi – 110 002."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman, Guwahati","url":"https://www.cioins.co.in/Ombudsman","note":"Covers: Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura. Email: oio.guwahati@cioins.co.in. Phone: 0361 - 2632204 / 2602205 / 2631307. Address: Office of the Insurance Ombudsman, Jeevan Nivesh, 5th Floor, Near Pan Bazar , S.S. Road, Guwahati – 781001(ASSAM)."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman, Hyderabad","url":"https://www.cioins.co.in/Ombudsman","note":"Covers: Andhra Pradesh, Telangana, Yanam and part of Union Territory of Puducherry. Email: oio.hyderabad@cioins.co.in. Phone: 040 - 23312122 / 23376991 / 23376599 / 23328709 / 23325325. Address: Office of the Insurance Ombudsman, 6-2-46, 1st floor, \"Moin Court\", Lane Opp.Hyundai Showroom , A. C. Guards, Lakdi-Ka-Pool, Hyderabad - 500 004."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman, Jaipur","url":"https://www.cioins.co.in/Ombudsman","note":"Covers: Rajasthan. Email: oio.jaipur@cioins.co.in. Phone: 0141- 2740363. Address: Office of the Insurance Ombudsman, Jeevan Nidhi – II Bldg., Gr. Floor, Bhawani Singh Marg, Jaipur - 302 005."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman, Kochi","url":"https://www.cioins.co.in/Ombudsman","note":"Covers: Kerala, Lakshadweep, Mahe-a part of Union Territory of Puducherry. Email: oio.ernakulam@cioins.co.in. Phone: 0484 - 2358759. Address: Office of the Insurance Ombudsman, 10th Floor, Jeevan Prakash,LIC Building, Opp to Maharaja's College Ground,M.G.Road, Kochi - 682 011."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman, Kolkata","url":"https://www.cioins.co.in/Ombudsman","note":"Covers: West Bengal, Sikkim, Andaman & Nicobar Islands. Email: oio.kolkata@cioins.co.in. Phone: 033 - 22124339 / 22124341. Address: Office of the Insurance Ombudsman, Hindustan Bldg. Annexe, 7th Floor, 4, C.R. Avenue, KOLKATA - 700 072."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman, Lucknow","url":"https://www.cioins.co.in/Ombudsman","note":"Covers: Districts of Uttar Pradesh : Lalitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur,Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorkhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar. Email: oio.lucknow@cioins.co.in. Phone: 0522 - 4002082 / 3500613. Address: Office of the Insurance Ombudsman, 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow - 226 001."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman, Mumbai","url":"https://www.cioins.co.in/Ombudsman","note":"Covers: List of wards under Mumbai Metropolitan Region excluding wards in Mumbai – i.e M/E, M/W, N , S and T covered under Office of Insurance Ombudsman Thane and excluding areas of Navi Mumbai. Email: oio.mumbai@cioins.co.in. Phone: 022 - 69038800/27/29/31/32/33. Address: Office of the Insurance Ombudsman, 3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman, Noida","url":"https://www.cioins.co.in/Ombudsman","note":"Covers: State of Uttarakhand and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kannauj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautam Buddh nagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur. Email: oio.noida@cioins.co.in. Phone: 0120-4027589. Address: Office of the Insurance Ombudsman, Bhagwan Sahai Palace 4th Floor, Main Road, Naya Bans, Sector 15, Distt: Gautam Buddh Nagar, U.P-201301."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman: offices and jurisdiction","url":"https://www.cioins.co.in/Ombudsman","note":"Addresses, phone numbers, e-mail and the states or districts each Ombudsman office covers."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman, Patna","url":"https://www.cioins.co.in/Ombudsman","note":"Covers: Bihar, Jharkhand. Email: oio.patna@cioins.co.in. Phone: 0612-2547068. Address: Office of the Insurance Ombudsman, 2nd Floor, Lalit Bhawan, Bailey Road, Patna 800 001."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman, Pune","url":"https://www.cioins.co.in/Ombudsman","note":"Covers: State of Goa and State of Maharashtra excluding areas of Navi Mumbai, Thane district,Palghar District, Raigad district & Mumbai Metropolitan Region. Email: oio.pune@cioins.co.in. Phone: 020-24471175. Address: Office of the Insurance Ombudsman, Jeevan Darshan Bldg., 3rd Floor, C.T.S. No.s. 195 to 198, N.C. Kelkar Road, Narayan Peth, Pune – 411 030."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman: register a complaint online","url":"https://cioins.co.in/Complaint/Online","note":"Council for Insurance Ombudsmen. Free. For disputes with an insurer after its own grievance process; the office is chosen by where you live (see the offices list)."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman, Thane","url":"https://www.cioins.co.in/Ombudsman","note":"Covers: Area of Navi Mumbai, Thane District, Raigad District, Palghar District and wards of Mumbai , M/East, M/West, N, S and T. Email: oio.thane@cioins.co.in. Phone: 022-20812868/69. Address: Office of the Insurance Ombudsman, Jeevan Chintamani Building, 2nd Floor,Near New RTO Office, Louis Wadi,Vasantrao Naik Mahamarg, Thane (West)- 400604."},{"purpose":"grievance","kind":"official","name":"National Consumer Helpline","url":"https://consumerhelpline.gov.in/public/","note":"Government consumer helpline; can take up a complaint before you go to a consumer commission."},{"purpose":"port","kind":"ours","name":"Get free help from IndiaInsurances","url":"/help","note":"Free. We do not sell insurance and earn no commission; your request is not passed to anyone."},{"purpose":"renew","kind":"insurer","name":"Renew car insurance","url":"https://www.indusindinsurance.com/car-insurance/renew-car-insurance","note":null},{"purpose":"renew","kind":"insurer","name":"Renew health insurance","url":"https://www.indusindinsurance.com/health-insurance/health-insurance-renewal","note":null}],"notice":"Information, not advice. IndiaInsurances is not an insurer or an insurance intermediary, does not sell insurance and earns no commission. Policy terms change and your own policy schedule can differ: always confirm with the policy document and the insurer before you buy or claim.","cite_as":"Booking Cancellation Protect (UIN IRDAN103RP0004V01202021), IndiaInsurances, https://indiainsurances.com/policy/indusind-general-insurance/booking-cancellation-protect-irdan103rp0004v01202021"}