{"insurer":{"slug":"shriram-general-insurance","name":"Shriram General Insurance Company Limited","url":"https://indiainsurances.com/insurer/shriram-general-insurance"},"contacts":[{"purpose":"claim","channel":"email","value":"chd@shriramgi.com","label":"Help Desk Email ID for claim intimation","level":null,"hours":null,"applies_to":"all","source_url":"https://www.shriramgi.com/claims","quote":"ase download the CLAIM INTIMATION SHEET, fill it and send it to our Help\n                            Desk via Email ID (chd@shriramgi.com)\nNote:\nPlease ensure that the following information is ready with you at the time of\n                            claim","fetched_at":"2026-10-20"},{"purpose":"claim","channel":"phone","value":"1800-300-30000","label":"Customer Help Desk Toll Free","level":null,"hours":"7 Days in week 4:00 AM to Midnight 12:00","applies_to":"all","source_url":"https://www.shriramgi.com/claims","quote":"Option 1:\nIntimate a claim online on Shriram General Insurance website or over the\n                            phone at 1800-300-30000/1800-103-3009 or through the MYSGI App\nOption 2:\nPlease download the CLAIM INTIMATION SHEET, fill it and send it to our","fetched_at":"2026-10-20"},{"purpose":"claim","channel":"phone","value":"1800-103-3009","label":"Customer Help Desk Toll Free","level":null,"hours":"7 Days in week 9:30 am to 5:30 pm","applies_to":"all","source_url":"https://www.shriramgi.com/claims","quote":"ate a claim online on Shriram General Insurance website or over the\n                            phone at 1800-300-30000/1800-103-3009 or through the MYSGI App\nOption 2:\nPlease download the CLAIM INTIMATION SHEET, fill it and send it to our Help","fetched_at":"2026-10-20"},{"purpose":"customer-care","channel":"phone","value":"1800-300-30000","label":"Customer Service Helpline number","level":1,"hours":null,"applies_to":"all","source_url":"https://www.shriramgi.com/grievance-redressal-mechanism","quote":"@shriramgi.com\nor you can also register your complaint at\nBima Bharosa Portal\nCall our Customer Service Helpline number 1800-300-30000 / 1800-103-3009 to report your grievance.\nOur senior citizen customers can reach us through the dedicated channel below","fetched_at":"2026-10-20"},{"purpose":"customer-care","channel":"phone","value":"1800-103-3009","label":"Customer Service Helpline number","level":1,"hours":null,"applies_to":"all","source_url":"https://www.shriramgi.com/grievance-redressal-mechanism","quote":"you can also register your complaint at\nBima Bharosa Portal\nCall our Customer Service Helpline number 1800-300-30000 / 1800-103-3009 to report your grievance.\nOur senior citizen customers can reach us through the dedicated channel below to service them","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"email","value":"gro@shriramgi.com","label":"Grievance Redressal Officer email","level":1,"hours":null,"applies_to":"all","source_url":"https://www.shriramgi.com/grievance-redressal-mechanism","quote":"al Officer at your nearest Shriram General Insurance\nBranch\n.\nYou can also write to us from your registered email ID at\ngro@shriramgi.com\nor you can also register your complaint at\nBima Bharosa Portal\nCall our Customer Service Helpline number 1800-300-30000","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"phone","value":"1800-103-3009","label":"Grievance Cell No","level":null,"hours":null,"applies_to":"all","source_url":"https://cdn.shriramgi.com/webassets/download/policy-wordings/bd1c8925-acbd-4587-b36f-32bf85af43a5_Marine%20Cargo%20Insurance_%20Policy%20Wording.pdf","quote":"ress: Shriram General Insurance Co. Ltd. E-8, EPIP, RIICO Industrial Area, Sitapura, Jaipur – 302022 Grievance Cell No: 1800-103-3009, 1800-300-30000 E-mail ID: md@shriramgi.com Fax No.: 91-141-2770693 You can also reach us by email or register their co","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"phone","value":"1800-300-30000","label":"Grievance Cell No","level":null,"hours":null,"applies_to":"all","source_url":"https://cdn.shriramgi.com/webassets/download/policy-wordings/bd1c8925-acbd-4587-b36f-32bf85af43a5_Marine%20Cargo%20Insurance_%20Policy%20Wording.pdf","quote":"eneral Insurance Co. Ltd. E-8, EPIP, RIICO Industrial Area, Sitapura, Jaipur – 302022 Grievance Cell No: 1800-103-3009, 1800-300-30000 E-mail ID: md@shriramgi.com Fax No.: 91-141-2770693 You can also reach us by email or register their complaints on the","fetched_at":"2026-10-20"},{"purpose":"senior-citizen","channel":"email","value":"seniorcitizen@shriramgi.com","label":"Exclusive Email address for senior citizen customers","level":1,"hours":null,"applies_to":"all","source_url":"https://www.shriramgi.com/grievance-redressal-mechanism","quote":"ers can reach us through the dedicated channel below to service them promptly:\n                Exclusive Email address:\nseniorcitizen@shriramgi.com\nIf you are not satisfied with the resolution you receive, you may approach Level 2 of the Escalation Matrix.\nLevel 2\nIf","fetched_at":"2026-10-20"},{"purpose":"escalation","channel":"email","value":"md@shriramgi.com","label":"Chief Grievance Redressal Officer Ms. Tanushree Jain","level":2,"hours":null,"applies_to":"all","source_url":"https://www.shriramgi.com/grievance-redressal-mechanism","quote":"ay take your concern to our Chief Grievance Redressal Officer Ms. Tanushree Jain\n                by sending an email to\nmd@shriramgi.com\nIf you are not satisfied with the resolution, you may approach Level 3 of the Escalation Matrix\nLevel 3\nIf your concern","fetched_at":"2026-10-20"},{"purpose":"escalation","channel":"url","value":"https://www.shriramgi.com","label":"Company website for updated details","level":null,"hours":null,"applies_to":"all","source_url":"https://cdn.shriramgi.com/webassets/download/policy-wordings/bd1c8925-acbd-4587-b36f-32bf85af43a5_Marine%20Cargo%20Insurance_%20Policy%20Wording.pdf","quote":"ite www.irda.gov.in. The contact details of the ombudsman offices are mentioned below. However, We request you to visit https://www.shriramgi.com for updated details.\n\nExclusive Email address: seniorcitizen@shriramgi.com In case your complaint is not fully addresse","fetched_at":"2026-10-20"},{"purpose":"nodal","channel":"email","value":"md@shriramgi.com","label":"Nodal Officer email","level":null,"hours":null,"applies_to":"all","source_url":"https://cdn.shriramgi.com/webassets/download/policy-wordings/bd1c8925-acbd-4587-b36f-32bf85af43a5_Marine%20Cargo%20Insurance_%20Policy%20Wording.pdf","quote":"E-8, EPIP, RIICO Industrial Area, Sitapura, Jaipur – 302022 Grievance Cell No: 1800-103-3009, 1800-300-30000 E-mail ID: md@shriramgi.com Fax No.: 91-141-2770693 You can also reach us by email or register their complaints on the website of the Company. In c","fetched_at":"2026-10-20"}],"official":[{"purpose":"grievance","kind":"official","name":"Bima Bharosa (IRDAI grievance portal)","url":"https://bimabharosa.irdai.gov.in/","note":"Register and track a complaint against any insurer with IRDAI. Complain to the insurer first; escalate here if the reply is late or unsatisfactory."},{"purpose":"grievance","kind":"official","name":"e-Daakhil (consumer commission e-filing)","url":"https://edaakhil.nic.in/","note":"Not reachable from our crawler on 2026-10-19; use e-Jagriti if this link does not open."},{"purpose":"grievance","kind":"official","name":"e-Jagriti (consumer commission filing)","url":"https://e-jagriti.gov.in/","note":"Ministry of Consumer Affairs platform for consumer commission cases, a route for insurance disputes that the Ombudsman does not settle."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman: offices and jurisdiction","url":"https://www.cioins.co.in/Ombudsman","note":"Addresses, phone numbers, e-mail and the states or districts each Ombudsman office covers."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman: register a complaint online","url":"https://cioins.co.in/Complaint/Online","note":"Council for Insurance Ombudsmen. Free. For disputes with an insurer after its own grievance process; the office is chosen by where you live (see the offices list)."},{"purpose":"grievance","kind":"official","name":"National Consumer Helpline","url":"https://consumerhelpline.gov.in/public/","note":"Government consumer helpline; can take up a complaint before you go to a consumer commission."}],"ombudsman_offices":"https://indiainsurances.com/api/v1/complaint-path?insurer=shriram-general-insurance&state=","note":"Copied from the insurer's own pages and policy wordings; every value was found verbatim at source_url on fetched_at. Check the source before sending.","page":"https://indiainsurances.com/complain/shriram-general-insurance"}