{"insurer":{"slug":"niva-bupa-health-insurance","name":"Niva Bupa Health Insurance Co Ltd.","url":"https://indiainsurances.com/insurer/niva-bupa-health-insurance"},"contacts":[{"purpose":"claim","channel":"address","value":"Niva Bupa Health Insurance Company Limited\n2nd Floor, Plot No D-5, Sector-59\nGautam Budhnagar, Logix Info Teck Park\nNoida, Uttar Pradesh- 201301","label":"Physical documents submission address for claims","level":null,"hours":null,"applies_to":"health","source_url":"https://transactions.nivabupa.com/claims/pages/claimdocupload.aspx","quote":"under this claim shall not be claimed from anywhere else in any form.\n                                        Further, Niva Bupa Health Insurance Company reserves the right to ask for original claim documents for processing\n                                        of claims wherever necessary.\nI hereby declare that the information furnished by me under this claim is true & correct","fetched_at":"2026-10-20"},{"purpose":"claim","channel":"email","value":"travelclaims@nivabupa.com","label":"Travel insurance reimbursement claim email","level":null,"hours":null,"applies_to":"travel","source_url":"https://transactions.nivabupa.com/claims/pages/health-claim.aspx","quote":"eimbursement claim:\n(Eligibility as per policy) Please send an email with policy details and all the claim documents to\ntravelclaims@nivabupa.com\n.\nClick here\nto download Travel Claim Form.\nHow can I enjoy special benefits at selected hospitals?\nNiva Bupa has partn","fetched_at":"2026-10-20"},{"purpose":"claim","channel":"phone","value":"+91 22 6787 2092","label":"Europ Assistance 24*7 Emergency Contact for travel claims","level":null,"hours":"24*7","applies_to":"travel","source_url":"https://transactions.nivabupa.com/claims/pages/health-claim.aspx","quote":"s or our global TPA before admission.\nContact details for registering a claim:\nEurop Assistance\n24*7 Emergency Contact: +91 22 6787 2092\nEmail address: nivabupa@europ-assistance.in\nStep 2: Our TPA will coordinate with the hospital and process your cashless","fetched_at":"2026-10-20"},{"purpose":"cashless","channel":"url","value":"https://transactions.nivabupa.com/cashlessclaims/pages/intimation-claim.aspx","label":"Cashless claim intimation (Non-network hospital)","level":null,"hours":null,"applies_to":"health","source_url":"https://transactions.nivabupa.com/claims/pages/health-claim.aspx","quote":"e use the link below to intimate us. We will then review your request and confirm if pre-authorization can be arranged.\nhttps://transactions.nivabupa.com/cashlessclaims/pages/intimation-claim.aspx\nWhat is a reimbursement claim in health insurance?\nA reimbursement claim is a process where the insured person pays the","fetched_at":"2026-10-20"},{"purpose":"customer-care","channel":"phone","value":"1860-500-8888","label":"Customer helpline number","level":null,"hours":null,"applies_to":"all","source_url":"https://transactions.nivabupa.com/pages/grievance-redressal.aspx","quote":"e Redressal\nStewardship Policy\nInvestor Relations\nDownload Center\nGlossary\nStep 1:\nCalling the Customer helpline number\n1860-500-8888\nor\nVisit Insta Assist on our Website at\nhttps://rules.nivabupa.com/customer-service/\nor\nSenior citizens may write to us","fetched_at":"2026-10-20"},{"purpose":"customer-care","channel":"url","value":"https://rules.nivabupa.com/customer-service/","label":"Insta Assist on Website","level":null,"hours":null,"applies_to":"all","source_url":"https://transactions.nivabupa.com/pages/grievance-redressal.aspx","quote":"load Center\nGlossary\nStep 1:\nCalling the Customer helpline number\n1860-500-8888\nor\nVisit Insta Assist on our Website at\nhttps://rules.nivabupa.com/customer-service/\nor\nSenior citizens may write to us at\nseniorcitizensupport@nivabupa.com\nfor priority assistance.\nCustomer may also visi","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"url","value":"https://rules.nivabupa.com/customer-service/?page=grievance","label":"Grievance Redressal platform","level":2,"hours":null,"applies_to":"all","source_url":"https://transactions.nivabupa.com/pages/grievance-redressal.aspx","quote":"load Center\nGlossary\nStep 1:\nCalling the Customer helpline number\n1860-500-8888\nor\nVisit Insta Assist on our Website at\nhttps://rules.nivabupa.com/customer-service/\nor\nSenior citizens may write to us at\nseniorcitizensupport@nivabupa.com\nfor priority assistance.\nCustomer may also visit us at any of","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"address","value":"Niva Bupa Health Insurance Company Limited\nD-5, 2nd Floor, Logix Infotech Park opp. Metro Station, Sector 59, Noida, Uttar Pradesh, 201301","label":"Grievance Redressal Officer office address","level":null,"hours":null,"applies_to":"all","source_url":"https://transactions.nivabupa.com/pages/doc/prospectus/Health_Plus-(V4)-Prospectus.pdf?v=1.0","quote":"nce the insured person may contact the company through:\nWebsite: www.nivabupa.com Courier: Customer Services Department\nNiva Bupa Health Insurance Company Limited D-5, 2nd Floor, Logix Infotech Park opp. Metro Station, Sector 59, Noida, Uttar Pradesh, 201301\nFax No.: +91 11 41743397\nCustomer Care no: 1860-500-8888\nEmail | ID: | Email | us | through | our | service | platform","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"email","value":"GRO@nivabupa.com","label":"Grievance Redressal Officer escalation email","level":null,"hours":null,"applies_to":"all","source_url":"https://transactions.nivabupa.com/pages/doc/prospectus/Health_Plus-(V4)-Prospectus.pdf?v=1.0","quote":"re/health-services/grievance-redressal.aspx\nIf the Insured person is not satisfied with the above, they can escalate to GRO@nivabupa.com.\nlf lnsured person is not satisfied with the redressal of grievance through above methods, the insured person may also","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"email","value":"seniorcitizensupport@nivabupa.com","label":"Senior citizens grievance email","level":null,"hours":null,"applies_to":"all","source_url":"https://transactions.nivabupa.com/pages/doc/prospectus/Health_Plus-(V4)-Prospectus.pdf?v=1.0","quote":"us | through | our | service | platform\nhttps://rules.nivabupa.com/customer-service/ Senior citizens may write to us at:seniorcitizensupport@nivabupa.com\n\nb) lnsured person may also approach the grievance cell at any of the company's branches with the details of grievance","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"phone","value":"1860-500-8888","label":"Customer Care no for grievance","level":null,"hours":null,"applies_to":"all","source_url":"https://transactions.nivabupa.com/pages/doc/prospectus/Health_Plus-(V4)-Prospectus.pdf?v=1.0","quote":"ix Infotech Park opp. Metro Station, Sector 59, Noida, Uttar Pradesh, 201301\nFax No.: +91 11 41743397\nCustomer Care no: 1860-500-8888\nEmail | ID: | Email | us | through | our | service | platform\nhttps://rules.nivabupa.com/customer-service/ Senior citiz","fetched_at":"2026-10-20"},{"purpose":"gro","channel":"url","value":"https://rules.nivabupa.com/customer-service/?page=grievance","label":"Grievance Redressal Officer (GRO) contact","level":3,"hours":null,"applies_to":"all","source_url":"https://transactions.nivabupa.com/pages/grievance-redressal.aspx","quote":"load Center\nGlossary\nStep 1:\nCalling the Customer helpline number\n1860-500-8888\nor\nVisit Insta Assist on our Website at\nhttps://rules.nivabupa.com/customer-service/\nor\nSenior citizens may write to us at\nseniorcitizensupport@nivabupa.com\nfor priority assistance.\nCustomer may also visit us at any of","fetched_at":"2026-10-20"},{"purpose":"senior-citizen","channel":"email","value":"seniorcitizensupport@nivabupa.com","label":"Senior citizens priority assistance","level":null,"hours":null,"applies_to":"all","source_url":"https://transactions.nivabupa.com/pages/grievance-redressal.aspx","quote":"Visit Insta Assist on our Website at\nhttps://rules.nivabupa.com/customer-service/\nor\nSenior citizens may write to us at\nseniorcitizensupport@nivabupa.com\nfor priority assistance.\nCustomer may also visit us at any of our\nBranch office\n/\nBranch GRO\nWrite to us at:\nCustomer S","fetched_at":"2026-10-20"},{"purpose":"other","channel":"address","value":"Customer Services Unit\nNiva Bupa Health Insurance Company Limited\n(formerly known as Max Bupa Health Insurance Company Limited)\nLogix Infotec Park, D-5, 2nd Floor,Sector-59,Noida Pin Code - 201301.\nNear Noida Sector 59 Metro Station","label":"Customer Services Unit address","level":null,"hours":null,"applies_to":"all","source_url":"https://transactions.nivabupa.com/pages/grievance-redressal.aspx","quote":"vabupa.com\nfor priority assistance.\nCustomer may also visit us at any of our\nBranch office\n/\nBranch GRO\nWrite to us at:\nCustomer Services Unit\nNiva Bupa Health Insurance Company Limited\n(formerly known as Max Bupa Health Insurance Company Limited)\nLogix Infotec Park, D-5, 2nd Floor,Sector-59,Noida Pin Code - 201301.\nNear Noida Sector 59 Metro Station\nStep 2:\nIf your issue is not resolved in Step 1 and you wish to make a further suggestion or complaint, you can reach o","fetched_at":"2026-10-20"}],"official":[{"purpose":"grievance","kind":"official","name":"Bima Bharosa (IRDAI grievance portal)","url":"https://bimabharosa.irdai.gov.in/","note":"Register and track a complaint against any insurer with IRDAI. Complain to the insurer first; escalate here if the reply is late or unsatisfactory."},{"purpose":"grievance","kind":"official","name":"e-Daakhil (consumer commission e-filing)","url":"https://edaakhil.nic.in/","note":"Not reachable from our crawler on 2026-10-19; use e-Jagriti if this link does not open."},{"purpose":"grievance","kind":"official","name":"e-Jagriti (consumer commission filing)","url":"https://e-jagriti.gov.in/","note":"Ministry of Consumer Affairs platform for consumer commission cases, a route for insurance disputes that the Ombudsman does not settle."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman: offices and jurisdiction","url":"https://www.cioins.co.in/Ombudsman","note":"Addresses, phone numbers, e-mail and the states or districts each Ombudsman office covers."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman: register a complaint online","url":"https://cioins.co.in/Complaint/Online","note":"Council for Insurance Ombudsmen. Free. For disputes with an insurer after its own grievance process; the office is chosen by where you live (see the offices list)."},{"purpose":"grievance","kind":"official","name":"National Consumer Helpline","url":"https://consumerhelpline.gov.in/public/","note":"Government consumer helpline; can take up a complaint before you go to a consumer commission."}],"ombudsman_offices":"https://indiainsurances.com/api/v1/complaint-path?insurer=niva-bupa-health-insurance&state=","note":"Copied from the insurer's own pages and policy wordings; every value was found verbatim at source_url on fetched_at. Check the source before sending.","page":"https://indiainsurances.com/complain/niva-bupa-health-insurance"}