{"insurer":{"slug":"narayana-health-insurance","name":"Narayana Health Insurance Ltd.","url":"https://indiainsurances.com/insurer/narayana-health-insurance"},"contacts":[{"purpose":"claim","channel":"email","value":"support@narayanahealth.insurance","label":"Customer Support Email","level":1,"hours":null,"applies_to":"all","source_url":"https://www.narayanahealth.insurance/cashless-claim","quote":"yana Aditi\nArya Health Insurance\nContact us\nCall : +91-9821034071\nToll-Free for Senior Citizens : 1800 2030 234\nE-mail: support@narayanahealth.insurance\nLegal\nIRDAI customer education\nInsurance ombudsman\nPrivacy notice and disclaimers\nTerms of use\nUnderwriting policy\nWhis","fetched_at":"2026-10-20"},{"purpose":"claim","channel":"phone","value":"+91-9821034071","label":"Customer Support","level":1,"hours":null,"applies_to":"all","source_url":"https://www.narayanahealth.insurance/cashless-claim","quote":"download the Cashless Claim Form\nView / Download\nRetail Products\nNarayana Aditi\nArya Health Insurance\nContact us\nCall : +91-9821034071\nToll-Free for Senior Citizens : 1800 2030 234\nE-mail: support@narayanahealth.insurance\nLegal\nIRDAI customer education\nI","fetched_at":"2026-10-20"},{"purpose":"claim","channel":"email","value":"claims@narayanahealth.insurance","label":"Claims Email","level":null,"hours":null,"applies_to":"health","source_url":"https://www.narayanahealth.insurance/reimbursement-claim","quote":"y hospital (network or non-network)\n2\nIntimate us within 24 hours of hospitalisation by calling\n+91 9821034071\nor email\nclaims@narayanahealth.insurance\n3\nPay the total bill amount at the time of discharge\n4\nSubmit the original claim documents (see checklist below) to the","fetched_at":"2026-10-20"},{"purpose":"customer-care","channel":"email","value":"support@narayanahealth.insurance","label":"Customer Support Email","level":1,"hours":null,"applies_to":"all","source_url":"https://stgaccinwbsprdlrs01.blob.core.windows.net/nhilprd/Arya_Terms_and_Conditions_aug_2025_359b9ed0dc.pdf?sv=2025-05-05&spr=https&st=2025-08-20T08%3A17%3A28Z&se=2035-08-18T08%3A17%3A28Z&sr=b&sp=r&sig=6oBHiErqHxir12sDOnGD5kOBKrozl5bUQSdei3y8%2F20%3D","quote":"Step 1:\nCall the Customer Support at +91 9821 034071 or email us at support@narayanahealth.insurance\nSenior citizens may call at 1800-203-0234 or email us at seniorcitizencare@narayanahealth.insurance for priority assist","fetched_at":"2026-10-20"},{"purpose":"customer-care","channel":"phone","value":"+91 98210 34071","label":"Customer Support","level":1,"hours":null,"applies_to":"all","source_url":"https://stgaccinwbsprdlrs01.blob.core.windows.net/nhilprd/Arya_Terms_and_Conditions_aug_2025_359b9ed0dc.pdf?sv=2025-05-05&spr=https&st=2025-08-20T08%3A17%3A28Z&se=2035-08-18T08%3A17%3A28Z&sr=b&sp=r&sig=6oBHiErqHxir12sDOnGD5kOBKrozl5bUQSdei3y8%2F20%3D","quote":"co-pay as described in Row 8 of the Customer Information Sheet.\n10 | Policy Servicing | Contact the customer support at +91 98210 34071 or support@narayanahealth.insurance for end-to-end policy servicing. Senior citizens may call at 1800 203 0234. For mor","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"email","value":"grievance@narayanahealth.insurance","label":"Grievance Email","level":null,"hours":null,"applies_to":"all","source_url":"https://www.narayanahealth.insurance/grievance-redressal","quote":"evance support:\n08048248735 (Mon–Sat, 8 AM – 8 PM)\nSenior Citizen Helpline:\n1800 203 0234 (Mon–Sat, 8 AM – 8 PM)\nEmail:\ngrievance@narayanahealth.insurance\nContact our  Grievance Redressal Officer at Corporate Office.\nGrievance Redressal Officer (GRO):\nName:\nMs. Bharathi Bai","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"phone","value":"08048248735","label":"Dedicated Grievance support","level":null,"hours":"Mon–Sat, 8 AM – 8 PM","applies_to":"all","source_url":"https://www.narayanahealth.insurance/grievance-redressal","quote":"ievance online. Please\nClick Here\nOR\nYou can reach out to our other communication channels\nDedicated Grievance support:\n08048248735 (Mon–Sat, 8 AM – 8 PM)\nSenior Citizen Helpline:\n1800 203 0234 (Mon–Sat, 8 AM – 8 PM)\nEmail:\ngrievance@narayanahealth.in","fetched_at":"2026-10-20"},{"purpose":"gro","channel":"email","value":"gro@narayanahealth.insurance","label":"Grievance Redressal Officer (Ms. Bharathi Bai A G)","level":null,"hours":"Monday to Friday - 10am to 6pm. Saturday - 10am to 2pm (except 1st and 3rd Saturday)","applies_to":"all","source_url":"https://www.narayanahealth.insurance/grievance-redressal","quote":"e Office.\nGrievance Redressal Officer (GRO):\nName:\nMs. Bharathi Bai A G\nDesignation:\nGrievance Redressal Officer\nEmail:\ngro@narayanahealth.insurance\nPhone:\n+91 80507 31511\nRegistered Office Address:\nClaims Department,\nNarayana Health Insurance Ltd. ,\nNo. 258/A, Bommas","fetched_at":"2026-10-20"},{"purpose":"gro","channel":"phone","value":"+91 80507 31511","label":"Grievance Redressal Officer (Ms. Bharathi Bai A G)","level":null,"hours":"Monday to Friday - 10am to 6pm. Saturday - 10am to 2pm (except 1st and 3rd Saturday)","applies_to":"all","source_url":"https://www.narayanahealth.insurance/grievance-redressal","quote":"r (GRO):\nName:\nMs. Bharathi Bai A G\nDesignation:\nGrievance Redressal Officer\nEmail:\ngro@narayanahealth.insurance\nPhone:\n+91 80507 31511\nRegistered Office Address:\nClaims Department,\nNarayana Health Insurance Ltd. ,\nNo. 258/A, Bommasandra Industrial Area,","fetched_at":"2026-10-20"},{"purpose":"senior-citizen","channel":"email","value":"seniorcitizencare@narayanahealth.insurance","label":"Senior Citizen Care Email","level":1,"hours":null,"applies_to":"all","source_url":"https://stgaccinwbsprdlrs01.blob.core.windows.net/nhilprd/Arya_Terms_and_Conditions_aug_2025_359b9ed0dc.pdf?sv=2025-05-05&spr=https&st=2025-08-20T08%3A17%3A28Z&se=2035-08-18T08%3A17%3A28Z&sr=b&sp=r&sig=6oBHiErqHxir12sDOnGD5kOBKrozl5bUQSdei3y8%2F20%3D","quote":"91 9821 034071 or email us at support@narayanahealth.insurance\nSenior citizens may call at 1800-203-0234 or email us at seniorcitizencare@narayanahealth.insurance for priority assistance.\nStep 2:\nIf the issue is not resolved in Step 1 and the customer wants to make a further sugges","fetched_at":"2026-10-20"},{"purpose":"senior-citizen","channel":"phone","value":"1800-203-0234","label":"Senior Citizen Helpline","level":1,"hours":null,"applies_to":"all","source_url":"https://stgaccinwbsprdlrs01.blob.core.windows.net/nhilprd/Arya_Terms_and_Conditions_aug_2025_359b9ed0dc.pdf?sv=2025-05-05&spr=https&st=2025-08-20T08%3A17%3A28Z&se=2035-08-18T08%3A17%3A28Z&sr=b&sp=r&sig=6oBHiErqHxir12sDOnGD5kOBKrozl5bUQSdei3y8%2F20%3D","quote":"all the Customer Support at +91 9821 034071 or email us at support@narayanahealth.insurance\nSenior citizens may call at 1800-203-0234 or email us at seniorcitizencare@narayanahealth.insurance for priority assistance.\nStep 2:\nIf the issue is not resolved","fetched_at":"2026-10-20"},{"purpose":"senior-citizen","channel":"phone","value":"1800 203 0234","label":"Senior Citizen Helpline","level":null,"hours":"Mon–Sat, 8 AM – 8 PM","applies_to":"all","source_url":"https://www.narayanahealth.insurance/grievance-redressal","quote":"r other communication channels\nDedicated Grievance support:\n08048248735 (Mon–Sat, 8 AM – 8 PM)\nSenior Citizen Helpline:\n1800 203 0234 (Mon–Sat, 8 AM – 8 PM)\nEmail:\ngrievance@narayanahealth.insurance\nContact our  Grievance Redressal Officer at Corporate","fetched_at":"2026-10-20"}],"official":[{"purpose":"grievance","kind":"official","name":"Bima Bharosa (IRDAI grievance portal)","url":"https://bimabharosa.irdai.gov.in/","note":"Register and track a complaint against any insurer with IRDAI. Complain to the insurer first; escalate here if the reply is late or unsatisfactory."},{"purpose":"grievance","kind":"official","name":"e-Daakhil (consumer commission e-filing)","url":"https://edaakhil.nic.in/","note":"Not reachable from our crawler on 2026-10-19; use e-Jagriti if this link does not open."},{"purpose":"grievance","kind":"official","name":"e-Jagriti (consumer commission filing)","url":"https://e-jagriti.gov.in/","note":"Ministry of Consumer Affairs platform for consumer commission cases, a route for insurance disputes that the Ombudsman does not settle."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman: offices and jurisdiction","url":"https://www.cioins.co.in/Ombudsman","note":"Addresses, phone numbers, e-mail and the states or districts each Ombudsman office covers."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman: register a complaint online","url":"https://cioins.co.in/Complaint/Online","note":"Council for Insurance Ombudsmen. Free. For disputes with an insurer after its own grievance process; the office is chosen by where you live (see the offices list)."},{"purpose":"grievance","kind":"official","name":"National Consumer Helpline","url":"https://consumerhelpline.gov.in/public/","note":"Government consumer helpline; can take up a complaint before you go to a consumer commission."}],"ombudsman_offices":"https://indiainsurances.com/api/v1/complaint-path?insurer=narayana-health-insurance&state=","note":"Copied from the insurer's own pages and policy wordings; every value was found verbatim at source_url on fetched_at. Check the source before sending.","page":"https://indiainsurances.com/complain/narayana-health-insurance"}