{"insurer":{"slug":"liberty-general-insurance","name":"Liberty General Insurance Limited","url":"https://indiainsurances.com/insurer/liberty-general-insurance"},"contacts":[{"purpose":"grievance","channel":"email","value":"care@libertyinsurance.in","label":"Customer Care Email","level":1,"hours":null,"applies_to":"all","source_url":"https://www.libertyinsurance.in/Docx/Event%20Insurance%20Policy%20-%20Policy%20Wordings-(UIN%20IRDAN150CP0012V01201617).pdf","quote":"8:00 PM, 7 days of the week) | meet your expectations, you can escalate\nor at Manager@libertyinsurance.in Email us at: care@libertyinsurance.in or Step 3\nWrite to us at: | If you are still not satisfied with the\nCustomer Service | resolution provided, you can fur","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"phone","value":"1800-266-5844","label":"Toll free number","level":1,"hours":"8:00 AM to 8:00 PM, 7 days of the week","applies_to":"all","source_url":"https://www.libertyinsurance.in/Docx/Event%20Insurance%20Policy%20-%20Policy%20Wordings-(UIN%20IRDAN150CP0012V01201617).pdf","quote":"r the financial services we provide to you, please follow the below steps:\nStep 1 | Step 2\nCall us on Toll free number: 1800-266-5844 | If our response or resolution does not\n(8:00 AM to 8:00 PM, 7 days of the week) | meet your expectations, you can esc","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"phone","value":"022 -69038800/69038812","label":"Council for Insurance Ombudsmen Phone","level":null,"hours":null,"applies_to":"all","source_url":"https://www.libertyinsurance.in/Docx/Event%20Insurance%20Policy%20-%20Policy%20Wordings-(UIN%20IRDAN150CP0012V01201617).pdf","quote":"ncil Council for Insurance Ombudsmen,3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai -400 054. Tel No: 022 -69038800/69038812, E-mail ID: inscoun@cioins.co.in Website: https://www.cioins.co.in/Ombudsman","fetched_at":"2026-10-20"},{"purpose":"escalation","channel":"email","value":"Manager@libertyinsurance.in","label":"Manager Email","level":2,"hours":null,"applies_to":"all","source_url":"https://www.libertyinsurance.in/Docx/Event%20Insurance%20Policy%20-%20Policy%20Wordings-(UIN%20IRDAN150CP0012V01201617).pdf","quote":"sponse or resolution does not\n(8:00 AM to 8:00 PM, 7 days of the week) | meet your expectations, you can escalate\nor at Manager@libertyinsurance.in Email us at: care@libertyinsurance.in or Step 3\nWrite to us at: | If you are still not satisfied with the\nCustomer Serv","fetched_at":"2026-10-20"},{"purpose":"escalation","channel":"email","value":"Servicehead@libertyinsurance.in","label":"Service Head Email","level":3,"hours":null,"applies_to":"all","source_url":"https://www.libertyinsurance.in/Docx/Event%20Insurance%20Policy%20-%20Policy%20Wordings-(UIN%20IRDAN150CP0012V01201617).pdf","quote":"rovided, you can further\nLiberty General Insurance Limited | escalate | at\nUnit 1501 & 1502, 15th Floor, Tower 2, One | Servicehead@libertyinsurance.in\nInternational Center, Senapati Bapat Marg, Prabhadevi, Mumbai, Maharashtra 400013\nAn acknowledgement will be sent on re","fetched_at":"2026-10-20"}],"official":[{"purpose":"grievance","kind":"official","name":"Bima Bharosa (IRDAI grievance portal)","url":"https://bimabharosa.irdai.gov.in/","note":"Register and track a complaint against any insurer with IRDAI. Complain to the insurer first; escalate here if the reply is late or unsatisfactory."},{"purpose":"grievance","kind":"official","name":"e-Daakhil (consumer commission e-filing)","url":"https://edaakhil.nic.in/","note":"Not reachable from our crawler on 2026-10-19; use e-Jagriti if this link does not open."},{"purpose":"grievance","kind":"official","name":"e-Jagriti (consumer commission filing)","url":"https://e-jagriti.gov.in/","note":"Ministry of Consumer Affairs platform for consumer commission cases, a route for insurance disputes that the Ombudsman does not settle."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman: offices and jurisdiction","url":"https://www.cioins.co.in/Ombudsman","note":"Addresses, phone numbers, e-mail and the states or districts each Ombudsman office covers."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman: register a complaint online","url":"https://cioins.co.in/Complaint/Online","note":"Council for Insurance Ombudsmen. Free. For disputes with an insurer after its own grievance process; the office is chosen by where you live (see the offices list)."},{"purpose":"grievance","kind":"official","name":"National Consumer Helpline","url":"https://consumerhelpline.gov.in/public/","note":"Government consumer helpline; can take up a complaint before you go to a consumer commission."}],"ombudsman_offices":"https://indiainsurances.com/api/v1/complaint-path?insurer=liberty-general-insurance&state=","note":"Copied from the insurer's own pages and policy wordings; every value was found verbatim at source_url on fetched_at. Check the source before sending.","page":"https://indiainsurances.com/complain/liberty-general-insurance"}