{"insurer":{"slug":"kshema-general-insurance","name":"Kshema General Insurance Limited","url":"https://indiainsurances.com/insurer/kshema-general-insurance"},"contacts":[{"purpose":"claim","channel":"email","value":"info@kshema.co","label":"Kshema Customer Support and Product Enquiry","level":null,"hours":null,"applies_to":"all","source_url":"https://kshema.co/claim-intimation/","quote":"Floor, My Home Tycoon, Kundanbagh, Begumpet, Hyderabad - 500016, Telangana, India.\nContact Us\n1800 572 3013 (Toll-free)\ninfo@kshema.co\nSocial Media\nBEWARE OF SPURIOUS PHONE CALLS AND FICTITIOUS/FRAUDULENT OFFERS\nIRDAI or its officials do not involve in a","fetched_at":"2026-10-20"},{"purpose":"claim","channel":"phone","value":"1800 572 3013","label":"Kshema Customer Support and Product Enquiry","level":null,"hours":null,"applies_to":"all","source_url":"https://kshema.co/claim-intimation/","quote":"nce claim with Kshema?\nYou can file a claim easily through the Kshema app or by contacting the customer support team on\n1800 572 3013\n(Toll Free) with your policy details.\n2. What documents do I need to submit for a claim?\nUsually, you need your policy","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"address","value":"Kshema General Insurance Limited\n#413, 4th Floor, My Home Tycoon,\nKundan Bagh, Begumpet,\nHyderabad, Telangana - 500016, India.","label":"Visit Us","level":1,"hours":null,"applies_to":"all","source_url":"https://kshema.co/grievance-redressal/","quote":"y?\nWe are here for you.\nEmail Us\ngrievance.cell@kshema.co\nCall Us\n1800 570 2998 (toll-free)\n8:00 am to 8:00 pm\nVisit Us\nKshema General Insurance Limited\n#413, 4th Floor, My Home Tycoon,\nKundan Bagh, Begumpet,\nHyderabad, Telangana - 500016, India.\nSenior Citizen\ncomplaints.seniorcitizens@kshema.co\nQuick Tip\nConnect with us using your\nregistered mobile number\nHave a","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"email","value":"grievance.cell@kshema.co","label":"Email Us","level":1,"hours":"8:00 am to 8:00 pm","applies_to":"all","source_url":"https://kshema.co/grievance-redressal/","quote":"ransparent and Positive Experience for you.\nStep 1\nTalk To Us\nNeed help with your policy?\nWe are here for you.\nEmail Us\ngrievance.cell@kshema.co\nCall Us\n1800 570 2998 (toll-free)\n8:00 am to 8:00 pm\nVisit Us\nKshema General Insurance Limited\n#413, 4th Floor, My Home","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"email","value":"customer.support@kshema.co","label":"Customer Support Email","level":1,"hours":null,"applies_to":"all","source_url":"https://kshema.co/policy-documents/fire-insurance/kshema-home-insurance/2026/05june2026/policy-wordings.pdf","quote":"gd. Office:# 413, 4th Floor, My Home Tycoon, Kundan Bagh, Begumpet, Hyderabad, Telangana, India- 500016. or email Us at customer.support@kshema.co or through Kshema Application or call us at 1800 572 3013 (toll-free)\n2. If You are not satisfied with the resolution p","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"phone","value":"1800 570 2998","label":"Call Us","level":1,"hours":"8:00 am to 8:00 pm","applies_to":"all","source_url":"https://kshema.co/grievance-redressal/","quote":"e for you.\nStep 1\nTalk To Us\nNeed help with your policy?\nWe are here for you.\nEmail Us\ngrievance.cell@kshema.co\nCall Us\n1800 570 2998 (toll-free)\n8:00 am to 8:00 pm\nVisit Us\nKshema General Insurance Limited\n#413, 4th Floor, My Home Tycoon,\nKundan Bagh,","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"phone","value":"1800 572 3013","label":"Customer Support Toll-free","level":1,"hours":null,"applies_to":"all","source_url":"https://kshema.co/policy-documents/fire-insurance/kshema-home-insurance/2026/05june2026/policy-wordings.pdf","quote":"erabad, Telangana, India- 500016. or email Us at customer.support@kshema.co or through Kshema Application or call us at 1800 572 3013 (toll-free)\n2. If You are not satisfied with the resolution provided, You may escalate to our E-mail grievance.cell@ksh","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"address","value":"Grievance Redressal Office, Kshema General Insurance Limited, Regd. Office:# 413, 4th Floor, My Home Tycoon, Kundan Bagh, Begumpet, Hyderabad, Telangana, India- 500016","label":"Grievance Redressal Office Address","level":2,"hours":null,"applies_to":"all","source_url":"https://kshema.co/policy-documents/fire-insurance/kshema-home-insurance/2026/05june2026/policy-wordings.pdf","quote":"e to our E-mail grievance.cell@kshema.co or gro@kshema.co or call us at 1800 570 2998 (toll-free) or can write to us at Grievance Redressal Office, Kshema General Insurance Limited, Regd. Office:# 413, 4th Floor, My Home Tycoon, Kundan Bagh, Begumpet, Hyderabad, Telangana, India- 500016 or at the sub section “Grievance Redressal” on our website www.kshema.co.\n3. If you are not satisfied with the resoluti","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"email","value":"gro@kshema.co","label":"Grievance Redressal Officer Mr. Ashish Luthra","level":2,"hours":null,"applies_to":"all","source_url":"https://kshema.co/grievance-redressal/","quote":"pport?\nIf the resolution does not meet your expectations, contact:\nGrievance Redressal Officer\nMr. Ashish Luthra\nEmail:\ngro@kshema.co\nQuick Tip\nConnect with us using your\nregistered mobile number\nComplaint & Grievance Redressal\nRaise & Track Complaints","fetched_at":"2026-10-20"},{"purpose":"senior-citizen","channel":"email","value":"complaints.seniorcitizens@kshema.co","label":"Senior Citizen","level":1,"hours":null,"applies_to":"all","source_url":"https://kshema.co/grievance-redressal/","quote":"ce Limited\n#413, 4th Floor, My Home Tycoon,\nKundan Bagh, Begumpet,\nHyderabad, Telangana - 500016, India.\nSenior Citizen\ncomplaints.seniorcitizens@kshema.co\nQuick Tip\nConnect with us using your\nregistered mobile number\nHave an issue?\nTrack Your Complaint\n×\nTrack Your Complain","fetched_at":"2026-10-20"}],"official":[{"purpose":"grievance","kind":"official","name":"Bima Bharosa (IRDAI grievance portal)","url":"https://bimabharosa.irdai.gov.in/","note":"Register and track a complaint against any insurer with IRDAI. Complain to the insurer first; escalate here if the reply is late or unsatisfactory."},{"purpose":"grievance","kind":"official","name":"e-Daakhil (consumer commission e-filing)","url":"https://edaakhil.nic.in/","note":"Not reachable from our crawler on 2026-10-19; use e-Jagriti if this link does not open."},{"purpose":"grievance","kind":"official","name":"e-Jagriti (consumer commission filing)","url":"https://e-jagriti.gov.in/","note":"Ministry of Consumer Affairs platform for consumer commission cases, a route for insurance disputes that the Ombudsman does not settle."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman: offices and jurisdiction","url":"https://www.cioins.co.in/Ombudsman","note":"Addresses, phone numbers, e-mail and the states or districts each Ombudsman office covers."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman: register a complaint online","url":"https://cioins.co.in/Complaint/Online","note":"Council for Insurance Ombudsmen. Free. For disputes with an insurer after its own grievance process; the office is chosen by where you live (see the offices list)."},{"purpose":"grievance","kind":"official","name":"National Consumer Helpline","url":"https://consumerhelpline.gov.in/public/","note":"Government consumer helpline; can take up a complaint before you go to a consumer commission."}],"ombudsman_offices":"https://indiainsurances.com/api/v1/complaint-path?insurer=kshema-general-insurance&state=","note":"Copied from the insurer's own pages and policy wordings; every value was found verbatim at source_url on fetched_at. Check the source before sending.","page":"https://indiainsurances.com/complain/kshema-general-insurance"}