{"insurer":{"slug":"kotak-mahindra-life-insurance","name":"Kotak Mahindra Life Insurance Company Limited","url":"https://indiainsurances.com/insurer/kotak-mahindra-life-insurance"},"contacts":[{"purpose":"claim","channel":"email","value":"kli.claimsmitra@kotak.com","label":"Claims Department Email","level":1,"hours":null,"applies_to":"life","source_url":"https://www.kotaklife.com/assets/images/uploads/how_do_i/Kotak_Signature_Legacy_UIN_107N135V01_Policy_Document.pdf","quote":"to the Insurer online from the Insurer’s website; and the Claimant can also write to the Insurer’s claims department at kli.claimsmitra@kotak.com.\nProcedure and Documentation for Death Benefit claims:\nThe Claimant shall submit the claim intimation form along with n","fetched_at":"2026-10-20"},{"purpose":"customer-care","channel":"address","value":"Customer Care, Kotak Mahindra Life Insurance Company Limited, 9th floor, Intellion Square (Bldg No. 4), Infinity IT Park, Gen. AK Vaidya Marg, Malad (E), Mumbai-400 097","label":"Customer Care Department","level":1,"hours":null,"applies_to":"all","source_url":"https://www.kotaklife.com/assets/images/uploads/how_do_i/Kotak_Signature_Legacy_UIN_107N135V01_Policy_Document.pdf","quote":"or resolution:\n• visit any of the Insurer’s nearest branches;\n• write to the Insurer’s customer service department at - Customer Care, Kotak Mahindra Life Insurance Company Limited, 9th floor, Intellion Square (Bldg No. 4), Infinity IT Park, Gen. AK Vaidya Marg, Malad (E), Mumbai-400 097;\n• call the Insurer’s toll free number at 1800 209 8800;\n• write to the Insurer at https://kli.in/WECARE\nEscalation mec","fetched_at":"2026-10-20"},{"purpose":"customer-care","channel":"phone","value":"1800 209 8800","label":"Toll Free","level":1,"hours":null,"applies_to":"all","source_url":"https://www.kotaklife.com/assets/images/uploads/how_do_i/Kotak_Protect_India_UIN_107N130V01_Policy_Document.pdf","quote":"ing No. 21, Infinity Park, Off Western Express Highway, Goregaon Mulund Link Road, Malad East, Mumbai 400097 Toll Free: 1800 209 8800 kli.in/WECARE\nA Non-Linked, Non-Participating, Individual, Pure Protection Life Insurance Plan UIN: 107N130V01 Kotak Ma","fetched_at":"2026-10-20"},{"purpose":"customer-care","channel":"url","value":"https://kli.in/WECARE","label":"Customer Care Website","level":1,"hours":null,"applies_to":"all","source_url":"https://www.kotaklife.com/assets/images/uploads/how_do_i/Kotak_Signature_Legacy_UIN_107N135V01_Policy_Document.pdf","quote":"idya Marg, Malad (E), Mumbai-400 097;\n• call the Insurer’s toll free number at 1800 209 8800;\n• write to the Insurer at https://kli.in/WECARE\nEscalation mechanism of the Insurer:\nIn case the Policyholder/ complainant is not satisfied with the decision provided","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"address","value":"Customer Care, Kotak Mahindra Life Insurance Company Ltd, Kotak Towers, 7th Floor, Zone IV, Building No. 21, Infinity Park, Off Western Express Highway, Goregaon Mulund Link Road, Malad East, Mumbai 400097","label":"Customer Service Department","level":1,"hours":null,"applies_to":"all","source_url":"https://www.kotaklife.com/assets/images/uploads/how_do_i/Kotak_Protect_India_UIN_107N130V01_Policy_Document.pdf","quote":"u may approach any of our nearest branches or you may contact our Customer Service Department at the following address:\nCustomer Care, Kotak Mahindra Life Insurance Company Ltd, Kotak Towers, 7th Floor, Zone IV, Building No. 21, Infinity Park, Off Western Express Highway, Goregaon Mulund Link Road, Malad East, Mumbai 400097 Toll Free: 1800 209 8800 kli.in/WECARE\nA Non-Linked, Non-Participating, Individual, Pure Protection Life Insurance Plan","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"address","value":"Claims Department Kotak Mahindra Life Insurance Company Ltd 9th floor, Intellion Square (Bldg. No. 4), Infinity IT Park, Gen. AK Vaidya Marg, Malad (E), Mumbai-400 097","label":"Claims Department Address","level":1,"hours":null,"applies_to":"life","source_url":"https://www.kotaklife.com/assets/images/uploads/how_do_i/Kotak_Signature_Legacy_UIN_107N135V01_Policy_Document.pdf","quote":"sary documents at any of our branches or send the documents directly to our head office at the below mentioned address:\nClaims Department Kotak Mahindra Life Insurance Company Ltd 9th floor, Intellion Square (Bldg. No. 4), Infinity IT Park, Gen. AK Vaidya Marg, Malad (E), Mumbai-400 097.\n\nIn case the Policyholder/ complainant has any complaint(s) or grievance(s) against the Insurer, he/ she may approach","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"url","value":"kli.in/WECARE","label":"Customer Service Website","level":1,"hours":null,"applies_to":"all","source_url":"https://www.kotaklife.com/assets/images/uploads/how_do_i/Kotak_Protect_India_UIN_107N130V01_Policy_Document.pdf","quote":"finity Park, Off Western Express Highway, Goregaon Mulund Link Road, Malad East, Mumbai 400097 Toll Free: 1800 209 8800 kli.in/WECARE\nA Non-Linked, Non-Participating, Individual, Pure Protection Life Insurance Plan UIN: 107N130V01 Kotak Mahindra Life In","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"address","value":"The Grievance Redressal Officer, Kotak Mahindra Life Insurance Company Ltd, Kotak Towers, 7th Floor, Zone IV, Building No. 21, Infinity Park, Off Western Express Highway, Goregaon Mulund Link Road, Malad East, Mumbai 400097","label":"Grievance Redressal Officer","level":2,"hours":null,"applies_to":"all","source_url":"https://www.kotaklife.com/assets/images/uploads/how_do_i/Kotak_Protect_India_UIN_107N130V01_Policy_Document.pdf","quote":"above office, or have not received any response within 10 days, you may contact the following official for resolution:\nThe Grievance Redressal Officer, Kotak Mahindra Life Insurance Company Ltd, Kotak Towers, 7th Floor, Zone IV, Building No. 21, Infinity Park, Off Western Express Highway, Goregaon Mulund Link Road, Malad East, Mumbai 400097 Contact No: 1800 209 8800 Email ID: kli.grievance@kotak.com\n3. If you are not satisfied with the response or do not rec","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"address","value":"The Grievance Redressal Officer, Kotak Mahindra Life Insurance Company Limited, 9th floor, Intellion Square (Bldg No. 4), Infinity IT Park, Gen. AK Vaidya Marg, Malad (E), Mumbai-400 097","label":"Grievance Redressal Officer","level":2,"hours":null,"applies_to":"all","source_url":"https://www.kotaklife.com/assets/images/uploads/how_do_i/Kotak_Signature_Legacy_UIN_107N135V01_Policy_Document.pdf","quote":"with the decision provided by the above office(s) or has not received any response within 14 days, he/ she may contact the Grievance Redressal Officer of the Insurer using any of the following modes for resolution:\n• write to the Insurer’s Grievance Redressal Officer at - The Grievance Redressal Officer, Kotak Mahindra Life Insurance Company Limited, 9th floor, Intellion Square (Bldg No. 4), Infinity IT Park, Gen. AK Vaid","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"email","value":"kli.grievance@kotak.com","label":"Grievance Redressal Officer Email ID","level":2,"hours":null,"applies_to":"all","source_url":"https://www.kotaklife.com/assets/images/uploads/how_do_i/Kotak_Protect_India_UIN_107N130V01_Policy_Document.pdf","quote":", Off Western Express Highway, Goregaon Mulund Link Road, Malad East, Mumbai 400097 Contact No: 1800 209 8800 Email ID: kli.grievance@kotak.com\n3. If you are not satisfied with the response or do not receive a response from us within 15 days, you may approach the","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"phone","value":"1800 209 8800","label":"Grievance Redressal Officer Contact No","level":2,"hours":null,"applies_to":"all","source_url":"https://www.kotaklife.com/assets/images/uploads/how_do_i/Kotak_Protect_India_UIN_107N130V01_Policy_Document.pdf","quote":"ing No. 21, Infinity Park, Off Western Express Highway, Goregaon Mulund Link Road, Malad East, Mumbai 400097 Toll Free: 1800 209 8800 kli.in/WECARE\nA Non-Linked, Non-Participating, Individual, Pure Protection Life Insurance Plan UIN: 107N130V01 Kotak Ma","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"phone","value":"1800 4254 732","label":"IRDAI Grievance Call Centre (IGCC) Toll Free","level":3,"hours":null,"applies_to":"all","source_url":"https://www.kotaklife.com/assets/images/uploads/how_do_i/Kotak_Protect_India_UIN_107N130V01_Policy_Document.pdf","quote":"Authority of India (IRDAI) on the following contact details:\nIRDAI Grievance Call Centre (IGCC) TOLL FREE NO:155255 or 1800 4254 732 Email ID: complaints@irdai.gov.in You can also register your complaint online at http://www.igms.irda.gov.in/\nAddress |","fetched_at":"2026-10-20"}],"official":[{"purpose":"grievance","kind":"official","name":"Bima Bharosa (IRDAI grievance portal)","url":"https://bimabharosa.irdai.gov.in/","note":"Register and track a complaint against any insurer with IRDAI. Complain to the insurer first; escalate here if the reply is late or unsatisfactory."},{"purpose":"grievance","kind":"official","name":"e-Daakhil (consumer commission e-filing)","url":"https://edaakhil.nic.in/","note":"Not reachable from our crawler on 2026-10-19; use e-Jagriti if this link does not open."},{"purpose":"grievance","kind":"official","name":"e-Jagriti (consumer commission filing)","url":"https://e-jagriti.gov.in/","note":"Ministry of Consumer Affairs platform for consumer commission cases, a route for insurance disputes that the Ombudsman does not settle."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman: offices and jurisdiction","url":"https://www.cioins.co.in/Ombudsman","note":"Addresses, phone numbers, e-mail and the states or districts each Ombudsman office covers."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman: register a complaint online","url":"https://cioins.co.in/Complaint/Online","note":"Council for Insurance Ombudsmen. Free. For disputes with an insurer after its own grievance process; the office is chosen by where you live (see the offices list)."},{"purpose":"grievance","kind":"official","name":"National Consumer Helpline","url":"https://consumerhelpline.gov.in/public/","note":"Government consumer helpline; can take up a complaint before you go to a consumer commission."}],"ombudsman_offices":"https://indiainsurances.com/api/v1/complaint-path?insurer=kotak-mahindra-life-insurance&state=","note":"Copied from the insurer's own pages and policy wordings; every value was found verbatim at source_url on fetched_at. Check the source before sending.","page":"https://indiainsurances.com/complain/kotak-mahindra-life-insurance"}