{"insurer":{"slug":"bharti-life-ins","name":"Bharti Life Ins Co Ltd","url":"https://indiainsurances.com/insurer/bharti-life-ins"},"contacts":[{"purpose":"claim","channel":"address","value":"Bharti AXA Life Insurance Co. Ltd. 3rd Floor, Jupitara Palace, ABC Opp. Dona Planet, G S Road, Guwahati-781005","label":"Nearest Branch for Claims","level":null,"hours":null,"applies_to":"life","source_url":"https://www.bhartiaxa.com/claims","quote":"ations\nCustomer Helpline For Claims Query:\n1800-102-4444\nEmail:\nSebak.roy@bhartiaxa.com\nReach out to our nearest branch\nBharti AXA Life Insurance Co. Ltd.\n3rd Floor, Jupitara Palace, ABC Opp. Dona Planet,\nG S Road, Guwahati-781005\nDistrict Claims Service Head\nRuby Dewani\nEmail:\nRuby.dewani@bhartiaxa.com\nMob:\n8976970205 ; 9864084728\n99.21%\n*\nClaim\nS","fetched_at":"2026-10-20"},{"purpose":"claim","channel":"email","value":"Sebak.roy@bhartiaxa.com","label":"Nodal Claims Officer Email","level":null,"hours":null,"applies_to":"life","source_url":"https://www.bhartiaxa.com/claims","quote":"odal Claims Officer\nSebak Roy\nSr.Executive - Branch Operations\nCustomer Helpline For Claims Query:\n1800-102-4444\nEmail:\nSebak.roy@bhartiaxa.com\nReach out to our nearest branch\nBharti AXA Life Insurance Co. Ltd.\n3rd Floor, Jupitara Palace, ABC Opp. Dona Planet,\nG","fetched_at":"2026-10-20"},{"purpose":"claim","channel":"email","value":"Ruby.dewani@bhartiaxa.com","label":"District Claims Service Head Email","level":null,"hours":null,"applies_to":"life","source_url":"https://www.bhartiaxa.com/claims","quote":"Floor, Jupitara Palace, ABC Opp. Dona Planet,\nG S Road, Guwahati-781005\nDistrict Claims Service Head\nRuby Dewani\nEmail:\nRuby.dewani@bhartiaxa.com\nMob:\n8976970205 ; 9864084728\n99.21%\n*\nClaim\nSettlement Ratio\n*For individual claims as per latest annual audited statis","fetched_at":"2026-10-20"},{"purpose":"claim","channel":"email","value":"lifeclaims@bhartiaxa.com","label":"Claims Intimation Email","level":null,"hours":null,"applies_to":"life","source_url":"https://www.bhartiaxa.com/claims","quote":"laim Registration\nWalk in to your nearest\nBharti AXA Life Branch\nOur expert will call you\nHave Us Call You*\nEmail us at\nlifeclaims@bhartiaxa.com\nCall US\n1800-102-4444*\nClaim Online\nOnline*\n*Claims intimated through these modes will be considered as verbal intimati","fetched_at":"2026-10-20"},{"purpose":"claim","channel":"phone","value":"1800-102-4444","label":"Customer Helpline For Claims Query","level":null,"hours":"Mon-Sat : 9 AM to 7 PM (IST)","applies_to":"life","source_url":"https://www.bhartiaxa.com/claims","quote":"e Calculator\nChild Education Planning Calculator\nAbout Bharti AXA\nCareers\nMedia Center\nKnowledge Hub\nContact Us\nCall us\n1800-102-4444\nMon-Sat : 9 AM to 7 PM (IST)\nEmail us\nservice@bhartiaxa.com\nWhatsApp us\n02248815768\nClick here to receive WhatsApp comm","fetched_at":"2026-10-20"},{"purpose":"claim","channel":"phone","value":"8976970205","label":"District Claims Service Head Mobile","level":null,"hours":null,"applies_to":"life","source_url":"https://www.bhartiaxa.com/claims","quote":". Dona Planet,\nG S Road, Guwahati-781005\nDistrict Claims Service Head\nRuby Dewani\nEmail:\nRuby.dewani@bhartiaxa.com\nMob:\n8976970205 ; 9864084728\n99.21%\n*\nClaim\nSettlement Ratio\n*For individual claims as per latest annual audited statistics submitted t","fetched_at":"2026-10-20"},{"purpose":"claim","channel":"phone","value":"9864084728","label":"District Claims Service Head Mobile","level":null,"hours":null,"applies_to":"life","source_url":"https://www.bhartiaxa.com/claims","quote":",\nG S Road, Guwahati-781005\nDistrict Claims Service Head\nRuby Dewani\nEmail:\nRuby.dewani@bhartiaxa.com\nMob:\n8976970205 ; 9864084728\n99.21%\n*\nClaim\nSettlement Ratio\n*For individual claims as per latest annual audited statistics submitted to IRDAI FY 20","fetched_at":"2026-10-20"},{"purpose":"customer-care","channel":"email","value":"service@bhartiaxa.com","label":"Customer Service Email","level":null,"hours":null,"applies_to":"all","source_url":"https://www.bhartiaxa.com/","quote":"ut Bharti AXA\nCareers\nMedia Center\nKnowledge Hub\nContact Us\nCall us\n1800-102-4444\nMon-Sat : 9 AM to 7 PM (IST)\nEmail us\nservice@bhartiaxa.com\nWhatsApp us\n02248815768\nClick here to receive WhatsApp communication from us\nApply for loan in less than a minute!\nMobi","fetched_at":"2026-10-20"},{"purpose":"customer-care","channel":"phone","value":"1800-102-4444","label":"Customer Care Toll-Free Number","level":null,"hours":"Mon-Sat : 9 AM to 7 PM (IST)","applies_to":"all","source_url":"https://www.bhartiaxa.com/","quote":"e Calculator\nChild Education Planning Calculator\nAbout Bharti AXA\nCareers\nMedia Center\nKnowledge Hub\nContact Us\nCall us\n1800-102-4444\nMon-Sat : 9 AM to 7 PM (IST)\nEmail us\nservice@bhartiaxa.com\nWhatsApp us\n02248815768\nClick here to receive WhatsApp comm","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"address","value":"Bharti AXA Life Insurance Company Limited Unit No. 1902, 19th Floor, Parinee Crescenzo, 'G' Block, BandraKurla Complex, BKC Road, Near MCA Club, Bandra East, Mumbai-400051.","label":"Registered office","level":1,"hours":null,"applies_to":"all","source_url":"https://www.bhartiaxa.com/grievance-redressal","quote":"the below options:\nLodge your complaint\nonline here\ncomplaints.unit@bhartiaxa.com\nReach Out to Us at:\nRegistered office\nBharti AXA Life Insurance Company Limited Unit No. 1902, 19th Floor, Parinee Crescenzo, 'G' Block, BandraKurla Complex, BKC Road, Near MCA Club, Bandra East, Mumbai-400051.\nGrievance Redressal Cell\nBharti AXA Life Insurance Company Limited Spectrum Towers, 3rd Floor, Malad link road, Malad (","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"address","value":"Bharti AXA Life Insurance Company Limited Spectrum Towers, 3rd Floor, Malad link road, Malad (west), Mumbai–400064.","label":"Grievance Redressal Cell","level":1,"hours":null,"applies_to":"all","source_url":"https://www.bhartiaxa.com/grievance-redressal","quote":"the below options:\nLodge your complaint\nonline here\ncomplaints.unit@bhartiaxa.com\nReach Out to Us at:\nRegistered office\nBharti AXA Life Insurance Company Limited Unit No. 1902, 19th Floor, Parinee Crescenzo, 'G' Block, BandraKurla Complex, BKC Road, Near MCA Club, Bandra East, Mumbai-400051.\nGrievance Redressal Cell\nBharti AXA Life Insurance Company Lim","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"address","value":"Grievance Redressal Cell Bharti AXA Life Insurance Company Ltd. Spectrum tower, 3rd Floor, Malad link road, Malad (west), Mumbai 400064. Maharashtra","label":"Grievance Redressal Cell Address","level":1,"hours":null,"applies_to":"all","source_url":"https://www.bhartiaxa.com/sites/default/files/Withdrawn_Product/Bharti-AXA-Life-Loan-Secure_Policy_Bond.pdf","quote":"Step 1: Inform us about your grievance In case you have any grievance, you may approach our Grievance Redressal Cell at any of the belowmentioned helplines:\n• Lodge your complaint onlineatwww.bhartiaxa.com\n• Call us at our toll free no. 1800 102 4444\n• Email us at complaints.unit@bhartiaxa.com\n• Write to us at:\nGrievance Redressal Cell Bharti AXA Life Insura","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"email","value":"complaints.unit@bhartiaxa.com","label":"Grievance Redressal Cell Email","level":1,"hours":null,"applies_to":"all","source_url":"https://www.bhartiaxa.com/grievance-redressal","quote":"vance, you may approach our Grievance Redressal Cell through any of the below options:\nLodge your complaint\nonline here\ncomplaints.unit@bhartiaxa.com\nReach Out to Us at:\nRegistered office\nBharti AXA Life Insurance Company Limited Unit No. 1902, 19th Floor, Parinee Cres","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"email","value":"gro@bhartiaxa.com","label":"Grievance Redressal Officer Email","level":1,"hours":null,"applies_to":"all","source_url":"https://www.bhartiaxa.com/grievance-redressal","quote":"cenzo 'G' Block, Bandra Kurla Complex, BKC Road Near MCA Club, Bandra East Mumbai - 400051, Maharashtra\nContact details\ngro@bhartiaxa.com\n022 - 4881 5678\nWe’re Here to Listen\nRegister Complaint\nTrack Complaint\nWith Policy No.\nWithout Policy No.\nFull Name\nFu","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"phone","value":"022 - 4881 5678","label":"Grievance Redressal Officer Phone","level":1,"hours":null,"applies_to":"all","source_url":"https://www.bhartiaxa.com/grievance-redressal","quote":"andra Kurla Complex, BKC Road Near MCA Club, Bandra East Mumbai - 400051, Maharashtra\nContact details\ngro@bhartiaxa.com\n022 - 4881 5678\nWe’re Here to Listen\nRegister Complaint\nTrack Complaint\nWith Policy No.\nWithout Policy No.\nFull Name\nFull Name\nPolicy N","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"phone","value":"1800 102 4444","label":"Grievance Redressal Cell Toll Free","level":1,"hours":null,"applies_to":"all","source_url":"https://www.bhartiaxa.com/sites/default/files/Withdrawn_Product/Bharti-AXA-Life-Loan-Secure_Policy_Bond.pdf","quote":"at any of the belowmentioned helplines:\n• Lodge your complaint onlineatwww.bhartiaxa.com\n• Call us at our toll free no. 1800 102 4444\n• Email us at complaints.unit@bhartiaxa.com\n• Write to us at:\nGrievance Redressal Cell Bharti AXA Life Insurance Compan","fetched_at":"2026-10-20"},{"purpose":"escalation","channel":"email","value":"head.customerservice@bhartiaxa.com","label":"Head Customer Service Email","level":2,"hours":null,"applies_to":"all","source_url":"https://www.bhartiaxa.com/grievance-redressal","quote":"el 1 or if you have not received any response post completion of 14 days, you may write to our Head Customer Service at\nhead.customerservice@bhartiaxa.com.\nLevel\n3\nInsurance Ombudsman\nIn case you are not satisfied with the decision of the Company, you may approach the Insur","fetched_at":"2026-10-20"},{"purpose":"escalation","channel":"phone","value":"(91) 22 4249 6711","label":"Grievance Officer Phone","level":2,"hours":null,"applies_to":"all","source_url":"https://www.bhartiaxa.com/sites/default/files/Withdrawn_Product/Bharti-AXA-Life-Loan-Secure_Policy_Bond.pdf","quote":"alad link road, Malad\n(west), Mumbai 400064. Maharashtra’\n• Email us at head.customerservice@bhartiaxa.com\n• Call us at (91) 22 4249 6711\nYou are requested to inform us about your concern within 8 weeks of receipt of resolution, failing which we will deem t","fetched_at":"2026-10-20"},{"purpose":"escalation","channel":"phone","value":"1800 425 4732","label":"IRDAI Toll-Free Helpline","level":3,"hours":null,"applies_to":"all","source_url":"https://www.bhartiaxa.com/grievance-redressal","quote":"use these official alternative avenues to reach the IRDAI Grievance Redressal Cell:\nToll-Free Helpline\n: Call 155255 or 1800 425 4732\nEmail\n: Send your complaint details to\ncomplaints@irdai.gov.in\nPhysical Mail\n: Write to the Consumer Affairs Department","fetched_at":"2026-10-20"}],"official":[{"purpose":"grievance","kind":"official","name":"Bima Bharosa (IRDAI grievance portal)","url":"https://bimabharosa.irdai.gov.in/","note":"Register and track a complaint against any insurer with IRDAI. Complain to the insurer first; escalate here if the reply is late or unsatisfactory."},{"purpose":"grievance","kind":"official","name":"e-Daakhil (consumer commission e-filing)","url":"https://edaakhil.nic.in/","note":"Not reachable from our crawler on 2026-10-19; use e-Jagriti if this link does not open."},{"purpose":"grievance","kind":"official","name":"e-Jagriti (consumer commission filing)","url":"https://e-jagriti.gov.in/","note":"Ministry of Consumer Affairs platform for consumer commission cases, a route for insurance disputes that the Ombudsman does not settle."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman: offices and jurisdiction","url":"https://www.cioins.co.in/Ombudsman","note":"Addresses, phone numbers, e-mail and the states or districts each Ombudsman office covers."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman: register a complaint online","url":"https://cioins.co.in/Complaint/Online","note":"Council for Insurance Ombudsmen. Free. For disputes with an insurer after its own grievance process; the office is chosen by where you live (see the offices list)."},{"purpose":"grievance","kind":"official","name":"National Consumer Helpline","url":"https://consumerhelpline.gov.in/public/","note":"Government consumer helpline; can take up a complaint before you go to a consumer commission."}],"ombudsman_offices":"https://indiainsurances.com/api/v1/complaint-path?insurer=bharti-life-ins&state=","note":"Copied from the insurer's own pages and policy wordings; every value was found verbatim at source_url on fetched_at. Check the source before sending.","page":"https://indiainsurances.com/complain/bharti-life-ins"}