{"insurer":{"slug":"axis-max-life-insurance","name":"Axis Max Life Insurance Limited","url":"https://indiainsurances.com/insurer/axis-max-life-insurance"},"contacts":[{"purpose":"claim","channel":"email","value":"claims.support@axismaxlife.com","label":"Claims Support Email","level":1,"hours":null,"applies_to":"all","source_url":"https://www.axismaxlife.com/claims-centre","quote":"the insured event occurs. Claims can be notified through the website, branch, agent advisor, Axis Bank branch, email at claims.support@axismaxlife.com, or by sending written communication to the Claims Department at the Operations Centre in Gurgaon.\nWhat is the claim pr","fetched_at":"2026-10-20"},{"purpose":"claim","channel":"phone","value":"1860-120-5577","label":"Customer Service Helpline","level":1,"hours":"9:00 AM to 6:00 PM Monday to Saturday","applies_to":"all","source_url":"https://www.axismaxlife.com/claims-centre","quote":"ny escalation/feedback/queries.\nCustomer Service\nWhatsapp\n: +91-7428396005\nSend ‘Hi’ from your registered mobile number\n1860-120-5577\n9:00 AM to 6:00 PM\n(Monday to Saturday)\nservice.helpdesk@axismaxlife.com\nPlease write to us incase of any escalation/fe","fetched_at":"2026-10-20"},{"purpose":"claim","channel":"phone","value":"+91-124-648-8900","label":"Online Sales Helpline","level":1,"hours":"09:30 AM to 06:30 PM (Monday to Sunday except National Holidays)","applies_to":"all","source_url":"https://www.axismaxlife.com/claims-centre","quote":"Show More\nOnline Sales Helpline\nWhatsapp\n: +91-7428396005\nSend ‘Quick Help’ from your registered mobile number\nPhone\n: +91-124-648-8900\n09:30 AM to 06:30 PM\n(Monday to Sunday except National Holidays)\nservice.helpdesk@axismaxlife.com\nPlease write to us in","fetched_at":"2026-10-20"},{"purpose":"customer-care","channel":"email","value":"service.helpdesk@axismaxlife.com","label":"Customer Care Email","level":1,"hours":null,"applies_to":"all","source_url":"https://www.axismaxlife.com/customer-servicing/grievance-redressal","quote":"ay)\nWhatsapp\nScan this QR code or send ‘Hi’ on WhatsApp number\n+91 74283 96005\nfrom your registered mobile number\nEmail\nservice.helpdesk@axismaxlife.com\nnri.helpdesk@axismaxlife.com\nHeadquarter\nAxis Max Life Insurance Ltd., Plot No – 90 C, Sector 18 Udyog Vihar, Gurugram,","fetched_at":"2026-10-20"},{"purpose":"customer-care","channel":"email","value":"nri.helpdesk@axismaxlife.com","label":"NRI Helpdesk Email","level":1,"hours":null,"applies_to":"all","source_url":"https://www.axismaxlife.com/customer-servicing/grievance-redressal","quote":"send ‘Hi’ on WhatsApp number\n+91 74283 96005\nfrom your registered mobile number\nEmail\nservice.helpdesk@axismaxlife.com\nnri.helpdesk@axismaxlife.com\nHeadquarter\nAxis Max Life Insurance Ltd., Plot No – 90 C, Sector 18 Udyog Vihar, Gurugram, Haryana Pin Code – 122015\n#1","fetched_at":"2026-10-20"},{"purpose":"customer-care","channel":"phone","value":"1860 120 5577","label":"Customer Care","level":1,"hours":"09:00 AM to 6:00 PM, Monday to Saturday","applies_to":"all","source_url":"https://www.axismaxlife.com/customer-servicing/grievance-redressal","quote":"branch offices.\nGrievance Redressal\nFor Indians\nFor NRIs\nWebsite Customer Login\nManage your policy\nhere\n.\nCustomer Care\n1860 120 5577\n011-71025900 or 011- 61329950\nPlease call from your registered mobile number - 09:00 AM to 6:00 PM, Monday to Saturday","fetched_at":"2026-10-20"},{"purpose":"customer-care","channel":"phone","value":"011-71025900 or 011- 61329950","label":"Customer Care for NRIs","level":1,"hours":"Available 24X7 Monday to Sunday","applies_to":"all","source_url":"https://www.axismaxlife.com/customer-servicing/grievance-redressal","quote":".\nGrievance Redressal\nFor Indians\nFor NRIs\nWebsite Customer Login\nManage your policy\nhere\n.\nCustomer Care\n1860 120 5577\n011-71025900 or 011- 61329950\nPlease call from your registered mobile number - 09:00 AM to 6:00 PM, Monday to Saturday\nPlease call from your register","fetched_at":"2026-10-20"},{"purpose":"customer-care","channel":"phone","value":"0124 648 8900","label":"Digital Purchases Helpline","level":1,"hours":"09:00 AM to 9:00 PM, Monday to Saturday","applies_to":"all","source_url":"https://www.axismaxlife.com/customer-servicing/grievance-redressal","quote":"om your registered mobile number - Available 24X7 Monday to Sunday\nDigital Purchases (For a new or ongoing application)\n0124 648 8900\n(09:00 AM to 9:00 PM, Monday to Saturday)\nWhatsapp\nScan this QR code or send ‘Hi’ on WhatsApp number\n+91 74283 96005\nfr","fetched_at":"2026-10-20"},{"purpose":"customer-care","channel":"whatsapp","value":"+91 74283 96005","label":"WhatsApp Customer Care","level":1,"hours":null,"applies_to":"all","source_url":"https://www.axismaxlife.com/customer-servicing/grievance-redressal","quote":"ion)\n0124 648 8900\n(09:00 AM to 9:00 PM, Monday to Saturday)\nWhatsapp\nScan this QR code or send ‘Hi’ on WhatsApp number\n+91 74283 96005\nfrom your registered mobile number\nEmail\nservice.helpdesk@axismaxlife.com\nnri.helpdesk@axismaxlife.com\nHeadquarter\nAxis","fetched_at":"2026-10-20"},{"purpose":"customer-care","channel":"whatsapp","value":"+91-7428396005","label":"Customer Service WhatsApp","level":1,"hours":null,"applies_to":"all","source_url":"https://www.axismaxlife.com/claims-centre","quote":"ther comprehensive details, please refer to the policy terms and conditions.\nShow More\nOnline Sales Helpline\nWhatsapp\n: +91-7428396005\nSend ‘Quick Help’ from your registered mobile number\nPhone\n: +91-124-648-8900\n09:30 AM to 06:30 PM\n(Monday to Sunday ex","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"email","value":"Manager.services@axismaxlife.com","label":"Head – Customer Care & Customer Experience","level":2,"hours":null,"applies_to":"all","source_url":"https://www.axismaxlife.com/customer-servicing/grievance-redressal","quote":"tomer Experience\nAxis Max Life Insurance Ltd,\n90-C, Udyog Vihar, Sector 18, Gurugram-122 015, Haryana, INDIA\nEmail ID –\nManager.services@axismaxlife.com\nOR click\nhere\nto submit your grievance online.\nLevel 3\nHead-Operations\nAxis Max Life Insurance Ltd\n90-C, Udyog Vihar, S","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"email","value":"GRO@axismaxlife.com","label":"Head-Operations (Grievance Redressal Officer)","level":3,"hours":null,"applies_to":"all","source_url":"https://www.axismaxlife.com/customer-servicing/grievance-redressal","quote":"3\nHead-Operations\nAxis Max Life Insurance Ltd\n90-C, Udyog Vihar, Sector 18, Gurugram-122015, Haryana, INDIA\nEmail ID –\nGRO@axismaxlife.com\nPage\nLast updated on\n19th January 2026\nWebsite\nLast updated on\n24th December 2025\nBack to Previous Page\nTerm Insurance","fetched_at":"2026-10-20"}],"official":[{"purpose":"grievance","kind":"official","name":"Bima Bharosa (IRDAI grievance portal)","url":"https://bimabharosa.irdai.gov.in/","note":"Register and track a complaint against any insurer with IRDAI. Complain to the insurer first; escalate here if the reply is late or unsatisfactory."},{"purpose":"grievance","kind":"official","name":"e-Daakhil (consumer commission e-filing)","url":"https://edaakhil.nic.in/","note":"Not reachable from our crawler on 2026-10-19; use e-Jagriti if this link does not open."},{"purpose":"grievance","kind":"official","name":"e-Jagriti (consumer commission filing)","url":"https://e-jagriti.gov.in/","note":"Ministry of Consumer Affairs platform for consumer commission cases, a route for insurance disputes that the Ombudsman does not settle."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman: offices and jurisdiction","url":"https://www.cioins.co.in/Ombudsman","note":"Addresses, phone numbers, e-mail and the states or districts each Ombudsman office covers."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman: register a complaint online","url":"https://cioins.co.in/Complaint/Online","note":"Council for Insurance Ombudsmen. Free. For disputes with an insurer after its own grievance process; the office is chosen by where you live (see the offices list)."},{"purpose":"grievance","kind":"official","name":"National Consumer Helpline","url":"https://consumerhelpline.gov.in/public/","note":"Government consumer helpline; can take up a complaint before you go to a consumer commission."}],"ombudsman_offices":"https://indiainsurances.com/api/v1/complaint-path?insurer=axis-max-life-insurance&state=","note":"Copied from the insurer's own pages and policy wordings; every value was found verbatim at source_url on fetched_at. Check the source before sending.","page":"https://indiainsurances.com/complain/axis-max-life-insurance"}