{"insurer":{"slug":"ageas-federal-life-insurance","name":"Ageas Federal Life Insurance Company Limited","url":"https://indiainsurances.com/insurer/ageas-federal-life-insurance"},"contacts":[{"purpose":"claim","channel":"email","value":"claims@ageasfederal.com","label":"Claims Email","level":null,"hours":null,"applies_to":"life","source_url":"https://www.ageasfederal.com/claims","quote":"Contact Number:\nName\nContact Details\nEmail ID\nMr. Rakesh Amin\nMobile No:\n(+91) 9870550795\nRakesh.amin@ageasfederal.com\nClaims@ageasfederal.com\nHAVE ANY QUESTIONS?\nFAQ’S related to claims process\nWhere can I reach out to Ageas Federal Life Insurance for my querie","fetched_at":"2026-10-20"},{"purpose":"claim","channel":"email","value":"rakesh.amin@ageasfederal.com","label":"Claims Contact Email Mr. Rakesh Amin","level":null,"hours":null,"applies_to":"life","source_url":"https://www.ageasfederal.com/claims","quote":"Office at the below mentioned Contact Number:\nName\nContact Details\nEmail ID\nMr. Rakesh Amin\nMobile No:\n(+91) 9870550795\nRakesh.amin@ageasfederal.com\nClaims@ageasfederal.com\nHAVE ANY QUESTIONS?\nFAQ’S related to claims process\nWhere can I reach out to Ageas Federal Life","fetched_at":"2026-10-20"},{"purpose":"claim","channel":"phone","value":"+91 9101803257","label":"Claims Contact Mr. Siddhartha Debnath (Branch Guwahati)","level":null,"hours":null,"applies_to":"life","source_url":"https://www.ageasfederal.com/claims","quote":null,"fetched_at":"2026-10-20"},{"purpose":"claim","channel":"phone","value":"+91 9870550795","label":"Claims Contact Mr. Rakesh Amin (Head Office)","level":null,"hours":null,"applies_to":"life","source_url":"https://www.ageasfederal.com/claims","quote":null,"fetched_at":"2026-10-20"},{"purpose":"customer-care","channel":"email","value":"support@ageasfederal.com","label":"Customer Support Email","level":null,"hours":"Monday to Saturday, 8:00 am to 8:00 pm","applies_to":"all","source_url":"https://sacicwpprd01.blob.core.windows.net/%24web/sccicwppr01/assets/Wealthsurance_SP_II_Tax_Update_8_Oct_2026_21205_c6889b5c5d.pdf","quote":"Phone | Email\nCall our toll free number 1800 209 0502, | You can email us at\navailable from Monday to Saturday, 8:00 | support@ageasfederal.com\nam to 8:00 pm.","fetched_at":"2026-10-20"},{"purpose":"customer-care","channel":"phone","value":"1800 209 0502","label":"Toll Free Customer Care Number","level":null,"hours":"Monday to Saturday, 8:00 am to 8:00 pm","applies_to":"all","source_url":"https://sacicwpprd01.blob.core.windows.net/%24web/sccicwppr01/assets/Wealthsurance_SP_II_Tax_Update_8_Oct_2026_21205_c6889b5c5d.pdf","quote":"Futurex, N. M. Joshi Marg, Lower Parel – East, Mumbai – 400013, Maharashtra. Website: www.ageasfederal.com. Toll-Free: 1800 209 0502.Trade Logo displayed above belongs to The Federal Bank Limited and Ageas International Insurance N. V. and used by Agea","fetched_at":"2026-10-20"},{"purpose":"customer-care","channel":"phone","value":"022 6537 6767","label":"Call to Buy / Customer Care","level":null,"hours":null,"applies_to":"all","source_url":"https://www.ageasfederal.com/services/complaint-query","quote":"ns\n#\nHealth Insurance Plans\n#\nTerm Insurance Plans\n#\nULIP Insurance Plans\n#\nGroup Rider\nPay Premium\nBuy Now\nCall to Buy\n022 6537 6767\nOur Insurance Plans\nTerm Insurance\nInvestment Plans\nTools & Calculators\nCustomer Services\nGIFT City\nNRI Corner\nClaims\nP","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"email","value":"support@ageasfederal.com","label":"Customer Service Email","level":1,"hours":"24 to 48 hours response time","applies_to":"all","source_url":"https://www.ageasfederal.com/services/complaint-query","quote":"LISTEN TO YOU\nResolution Of Grievances\nIncase you have any queries related to your Application / Policy please write to\nsupport@ageasfederal.com\nand we will respond to you in 24 to 48 hours\nComplaint Resolution\nAt Ageas Federal Life Insurance, we are committed to","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"email","value":"grievance@ageasfederal.com","label":"Regional Grievance Redressal Officer Email","level":1,"hours":null,"applies_to":"all","source_url":"https://www.ageasfederal.com/services/complaint-query","quote":"te to\nRegional Grievance Redressal Officer\nClick Here\nto view your Regional Grievance Redressal Officer\n    Or write to\ngrievance@ageasfederal.com\nLevel 2\nIf you are not satisfied with the resolution, you may write to our\n\" GrievanceRedressal Officer Mr. Ajeshkumar","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"address","value":"Ageas Federal Life Insurance Co Ltd, 22nd Floor, A Wing, Marathon Futurex, N M Joshi Marg, Lower Parel (East), PIN code: 400013","label":"Grievance Redressal Officer Address","level":2,"hours":null,"applies_to":"all","source_url":"https://www.ageasfederal.com/services/complaint-query","quote":"plication\nContact Us\nFile a Claim\nResume Application\ne-NACH\nComplaint / Service Request\nAre you an existing customer of Ageas Federal Life Insurance?\nYes\nNo\nType of Request/Complaint*\nCustomer Full Name *\nPolicy / COI No\n*\nMobile No *\nEmail ID *\nDate of Birth\n*\nCategory*\nDescription*\nCharacters:\n0\n/\n3000\nUpload Document\n(Allow the document which are in .pdf, .jpg,","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"email","value":"gro@ageasfederal.com","label":"Grievance Redressal Officer Mr. Ajeshkumar Charuvilla, VP and Head Customer Experience","level":2,"hours":null,"applies_to":"all","source_url":"https://www.ageasfederal.com/services/complaint-query","quote":"Insurance Co Ltd, 22nd Floor, A Wing, Marathon Futurex, N M Joshi Marg, Lower Parel (East), PIN code: 400013\nEmail id:\ngro@ageasfederal.com\nContact no:\n022 - 4168 9000\nExt no\n9764\nLevel 3\nIf you are not satisfied with the resolution, you may write to the Insu","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"phone","value":"022 - 4168 9000","label":"Grievance Redressal Officer Contact Number","level":2,"hours":null,"applies_to":"all","source_url":"https://www.ageasfederal.com/services/complaint-query","quote":"Wing, Marathon Futurex, N M Joshi Marg, Lower Parel (East), PIN code: 400013\nEmail id:\ngro@ageasfederal.com\nContact no:\n022 - 4168 9000\nExt no\n9764\nLevel 3\nIf you are not satisfied with the resolution, you may write to the Insurance\nOmbudsman.\nClick here","fetched_at":"2026-10-20"}],"official":[{"purpose":"grievance","kind":"official","name":"Bima Bharosa (IRDAI grievance portal)","url":"https://bimabharosa.irdai.gov.in/","note":"Register and track a complaint against any insurer with IRDAI. Complain to the insurer first; escalate here if the reply is late or unsatisfactory."},{"purpose":"grievance","kind":"official","name":"e-Daakhil (consumer commission e-filing)","url":"https://edaakhil.nic.in/","note":"Not reachable from our crawler on 2026-10-19; use e-Jagriti if this link does not open."},{"purpose":"grievance","kind":"official","name":"e-Jagriti (consumer commission filing)","url":"https://e-jagriti.gov.in/","note":"Ministry of Consumer Affairs platform for consumer commission cases, a route for insurance disputes that the Ombudsman does not settle."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman: offices and jurisdiction","url":"https://www.cioins.co.in/Ombudsman","note":"Addresses, phone numbers, e-mail and the states or districts each Ombudsman office covers."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman: register a complaint online","url":"https://cioins.co.in/Complaint/Online","note":"Council for Insurance Ombudsmen. Free. For disputes with an insurer after its own grievance process; the office is chosen by where you live (see the offices list)."},{"purpose":"grievance","kind":"official","name":"National Consumer Helpline","url":"https://consumerhelpline.gov.in/public/","note":"Government consumer helpline; can take up a complaint before you go to a consumer commission."}],"ombudsman_offices":"https://indiainsurances.com/api/v1/complaint-path?insurer=ageas-federal-life-insurance&state=","note":"Copied from the insurer's own pages and policy wordings; every value was found verbatim at source_url on fetched_at. Check the source before sending.","page":"https://indiainsurances.com/complain/ageas-federal-life-insurance"}