{"insurer":{"slug":"acko-general-insurance","name":"Acko General Insurance Limited","url":"https://indiainsurances.com/insurer/acko-general-insurance"},"contacts":[{"purpose":"claim","channel":"email","value":"hello@acko.com","label":"General Claim Intimation Email","level":null,"hours":null,"applies_to":"all","source_url":"https://acko-cms.ackoassets.com/Acko_Property_Protect_Policy_Prospectus_ec0174c6eb.pdf","quote":"i) General Claim Intimation\n• Notify Acko immediately (within timelines): o Email: hello@acko.com o Website: www.acko.com/gi o Phone: 1800 266 2256\n• Submit claim form and documents within stipulated timelines.\n• Prov","fetched_at":"2026-10-20"},{"purpose":"claim","channel":"phone","value":"1800 266 2256","label":"General Claim Intimation Phone","level":null,"hours":null,"applies_to":"all","source_url":"https://acko-cms.ackoassets.com/Acko_Property_Protect_Policy_Prospectus_ec0174c6eb.pdf","quote":"im Intimation\n• Notify Acko immediately (within timelines): o Email: hello@acko.com o Website: www.acko.com/gi o Phone: 1800 266 2256\n• Submit claim form and documents within stipulated timelines.\n• Provide Bank details and KYC (OVD proof of Identity an","fetched_at":"2026-10-20"},{"purpose":"claim","channel":"url","value":"www.acko.com/gi","label":"General Claim Intimation Website","level":null,"hours":null,"applies_to":"all","source_url":"https://acko-cms.ackoassets.com/Acko_Property_Protect_Policy_Prospectus_ec0174c6eb.pdf","quote":"i) General Claim Intimation\n• Notify Acko immediately (within timelines): o Email: hello@acko.com o Website: www.acko.com/gi o Phone: 1800 266 2256\n• Submit claim form and documents within stipulated timelines.\n• Provide Bank details and KYC (O","fetched_at":"2026-10-20"},{"purpose":"customer-care","channel":"phone","value":"1800 266 2256","label":"Customer Helpline","level":null,"hours":null,"applies_to":"all","source_url":"https://acko-cms.ackoassets.com/Acko_Commercial_General_Liability_Insurance_Prospectus_a11a17465e.pdf","quote":": www.acko.com/gi\n2. For Grievance:\nFor resolution of any query, insured may contact the company on our helpline number 1800 266 2256 or may write an e-mail at hello@acko.com. For resolution of grievance, insured may contact the company on our toll-free","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"email","value":"grievance@acko.com","label":"Grievance Email","level":null,"hours":null,"applies_to":"all","source_url":"https://acko-cms.ackoassets.com/Acko_Property_Protect_Policy_Prospectus_ec0174c6eb.pdf","quote":"e bank rate for delays.\n• Settlement as per policy terms.\n\n• Toll-free: 1800 210 4990 (10 AM – 7 PM, all days)\n• Email: grievance@acko.com. Acknowledgement within 24 hours; final resolution within 14 days.\n\n• Phone: 080-62370023\n• Email: grievance.healthseni","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"email","value":"grievance.healthseniorcitizen@acko.com","label":"Senior Citizen Grievance Email","level":null,"hours":null,"applies_to":"health","source_url":"https://acko-cms.ackoassets.com/Acko_Property_Protect_Policy_Prospectus_ec0174c6eb.pdf","quote":": grievance@acko.com. Acknowledgement within 24 hours; final resolution within 14 days.\n\n• Phone: 080-62370023\n• Email: grievance.healthseniorcitizen@acko.com Acknowledgement within 24 hours; final resolution within 14 days. You can also email grievance@acko.com.\n\n• Approach IR","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"email","value":"hello@acko.com","label":"Grievance Resolution Email","level":null,"hours":null,"applies_to":"all","source_url":"https://acko-cms.ackoassets.com/Acko_Commercial_General_Liability_Insurance_Prospectus_a11a17465e.pdf","quote":"ich may give rise to a claim under this Policy, the Insured shall:\na) Give immediate notification to Us on Our mail ID: hello@acko.com or contact number: 1860 266 2256 or thereof in writing to Our nearest office, with a copy to Our policy issuing office;","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"phone","value":"1800 210 4990","label":"Grievance Toll-free Helpline","level":null,"hours":"10 AM – 7 PM, all days","applies_to":"all","source_url":"https://acko-cms.ackoassets.com/Acko_Property_Protect_Policy_Prospectus_ec0174c6eb.pdf","quote":"ys; decision within 7 days.\n• Interest @ 2% above bank rate for delays.\n• Settlement as per policy terms.\n\n• Toll-free: 1800 210 4990 (10 AM – 7 PM, all days)\n• Email: grievance@acko.com. Acknowledgement within 24 hours; final resolution within 14 days.","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"phone","value":"080-62370023","label":"Senior Citizen Grievance Phone","level":null,"hours":null,"applies_to":"health","source_url":"https://acko-cms.ackoassets.com/Acko_Property_Protect_Policy_Prospectus_ec0174c6eb.pdf","quote":"PM, all days)\n• Email: grievance@acko.com. Acknowledgement within 24 hours; final resolution within 14 days.\n\n• Phone: 080-62370023\n• Email: grievance.healthseniorcitizen@acko.com Acknowledgement within 24 hours; final resolution within 14 days. You c","fetched_at":"2026-10-20"},{"purpose":"escalation","channel":"address","value":"Acko General Insurance Limited 36/5 Hustlehub One East, Somasandrapalya, 27th Main Road Sector 2, HSR Layout, Karnataka Bangalore – 560102","label":"Chief Grievance Officer Postal Address","level":1,"hours":null,"applies_to":"all","source_url":"https://acko-cms.ackoassets.com/Acko_Commercial_General_Liability_Insurance_Prospectus_a11a17465e.pdf","quote":"response within 14 working days, you may write or email to Chief Grievance Officer:\nEmail: gro@acko.com Postal Address: Acko General Insurance Limited 36/5 Hustlehub One East, Somasandrapalya, 27th Main Road Sector 2, HSR Layout, Karnataka Bangalore – 560102 The Chief Grievance Officer will provide a final response within 7 days of receipt of the escalation. If in case your i","fetched_at":"2026-10-20"},{"purpose":"escalation","channel":"email","value":"gro@acko.com","label":"Chief Grievance Officer Email","level":1,"hours":null,"applies_to":"all","source_url":"https://acko-cms.ackoassets.com/Acko_Commercial_General_Liability_Insurance_Prospectus_a11a17465e.pdf","quote":"int or have not received any response within 14 working days, you may write or email to Chief Grievance Officer:\nEmail: gro@acko.com Postal Address: Acko General Insurance Limited 36/5 Hustlehub One East, Somasandrapalya, 27th Main Road Sector 2, HSR L","fetched_at":"2026-10-20"}],"official":[{"purpose":"grievance","kind":"official","name":"Bima Bharosa (IRDAI grievance portal)","url":"https://bimabharosa.irdai.gov.in/","note":"Register and track a complaint against any insurer with IRDAI. Complain to the insurer first; escalate here if the reply is late or unsatisfactory."},{"purpose":"grievance","kind":"official","name":"e-Daakhil (consumer commission e-filing)","url":"https://edaakhil.nic.in/","note":"Not reachable from our crawler on 2026-10-19; use e-Jagriti if this link does not open."},{"purpose":"grievance","kind":"official","name":"e-Jagriti (consumer commission filing)","url":"https://e-jagriti.gov.in/","note":"Ministry of Consumer Affairs platform for consumer commission cases, a route for insurance disputes that the Ombudsman does not settle."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman: offices and jurisdiction","url":"https://www.cioins.co.in/Ombudsman","note":"Addresses, phone numbers, e-mail and the states or districts each Ombudsman office covers."},{"purpose":"grievance","kind":"official","name":"Insurance Ombudsman: register a complaint online","url":"https://cioins.co.in/Complaint/Online","note":"Council for Insurance Ombudsmen. Free. For disputes with an insurer after its own grievance process; the office is chosen by where you live (see the offices list)."},{"purpose":"grievance","kind":"official","name":"National Consumer Helpline","url":"https://consumerhelpline.gov.in/public/","note":"Government consumer helpline; can take up a complaint before you go to a consumer commission."}],"ombudsman_offices":"https://indiainsurances.com/api/v1/complaint-path?insurer=acko-general-insurance&state=","note":"Copied from the insurer's own pages and policy wordings; every value was found verbatim at source_url on fetched_at. Check the source before sending.","page":"https://indiainsurances.com/complain/acko-general-insurance"}