{"id":742,"title":"Claims Process - Loan Guard","purpose":"claim","insurer":{"slug":"magma-general-insurance","name":"Magma General Insurance Limited"},"source_pdf":"https://www.magmainsurance.com/documents/5553002/0/Claims+Process+-+Loan+Guard.pdf/93c4825d-79a1-606f-ee85-d3e3f60e4cab?t=1789044408253","sha256":"33b4f30793e520174f2c00d85683e4845bf426f1217600863b1046e8dd349194","pages":1,"collected":"2026-10-17","instructions":{"about":"This form provides instructions and a checklist of documents required to file a claim under the Loan Guard insurance policy. It is filled by the claimant or nominee.","notes":["Settlement of claim within 15 days from the date of intimation along with requisite documents","Details of TPA are available on the website www.magmainsurance.com","In case of any change in TPA details, updates will be on the website","Chat with MIRA on website or say “Hi” on WhatsApp No. 7208976789"],"title":"Claims Process - Loan Guard","submit":{"to":"Unit No.-63, 6th Floor, Der Deutsche Parkz, Near Nahur Railway Station, Nahur (West), Bhandup, Mumbai, Maharashtra – 400078","how":"post","address":"Unit No.-63, 6th Floor, Der Deutsche Parkz, Near Nahur Railway Station, Nahur (West), Bhandup, Mumbai, Maharashtra – 400078"},"purpose":"claim","sections":[{"title":"Death Claim - documents check list","fields":[{"help":"Attach a copy of the death certificate","type":"attachment","label":"Death certificate","options":[],"required":true,"pdf_field":""},{"help":"Attach the final police report or original panchnama","type":"attachment","label":"Final police report / Original panchnama","options":[],"required":true,"pdf_field":""},{"help":"Attach a copy of the post-mortem report","type":"attachment","label":"Copy of post-mortem report","options":[],"required":true,"pdf_field":""},{"help":"Attach attested or original FIR copy","type":"attachment","label":"FIR – Attested or Original","options":[],"required":true,"pdf_field":""},{"help":"Attach certificate from government hospital doctor","type":"attachment","label":"Certificate of from government hospital doctor confirming the nature and degree of disability","options":[],"required":true,"pdf_field":""},{"help":"Attach discharge summary with hospital registration number","type":"attachment","label":"Discharge summary of the treating hospital clearly indicating the Hospital Registration No.","options":[],"required":true,"pdf_field":""},{"help":"Attach cancelled cheque for NEFT details","type":"attachment","label":"NEFT details (cancel cheque copy)","options":[],"required":true,"pdf_field":""},{"help":"Attach loan certificate/agreement and loan statement or amortization schedule","type":"attachment","label":"Copy of Loan Certificate/ Agreement and Loan Statement / Loan Amortization Schedule","options":[],"required":true,"pdf_field":""},{"help":"Attach the duly filled and signed claim form","type":"attachment","label":"Claim form duly filled and signed (attached)","options":[],"required":true,"pdf_field":""},{"help":"Attach any additional documents if requested","type":"attachment","label":"Any other documents as and when requested by the claim settling authority","options":[],"required":false,"pdf_field":""}],"filled_by":"claimant or nominee"},{"title":"Disability claim - documents check list","fields":[{"help":"Attach a copy of the insurance policy","type":"attachment","label":"Policy copy","options":[],"required":true,"pdf_field":""},{"help":"Attach the original duly filled claim form","type":"attachment","label":"Duly filled original claim form","options":[],"required":true,"pdf_field":""},{"help":"Attach proof of claim intimation","type":"attachment","label":"Claim intimation","options":[],"required":true,"pdf_field":""},{"help":"Attach loan certificate/agreement and loan statement or amortization schedule","type":"attachment","label":"Copy of Loan Certificate/ Agreement and Loan Statement / Loan Amortization Schedule","options":[],"required":true,"pdf_field":""},{"help":"Attach the duly filled and signed claim form","type":"attachment","label":"Claim form duly filled and signed","options":[],"required":true,"pdf_field":""},{"help":"Attach relevant diagnostic reports","type":"attachment","label":"CT scan / MRI / sonography report","options":[],"required":true,"pdf_field":""},{"help":"Attach identity proof of the insured","type":"attachment","label":"Pan card copy/Aadhaar card copy of insured","options":[],"required":true,"pdf_field":""},{"help":"Attach cancelled cheque for bank details","type":"attachment","label":"Copy of cancelled cheque","options":[],"required":true,"pdf_field":""},{"help":"Attach other relevant medical documents as per policy","type":"attachment","label":"Other medical documents related to critical illness specified in policy wordings for which claim is filed","options":[],"required":false,"pdf_field":""},{"help":"Attach any additional documents if requested","type":"attachment","label":"Any other documents as requested by claim processing authority","options":[],"required":false,"pdf_field":""},{"help":"Attach histopathology or ECG reports if applicable","type":"attachment","label":"Histopathology report / ECG report","options":[],"required":false,"pdf_field":""}],"filled_by":"claimant or nominee"},{"title":"Critical illness - Claim","fields":[{"help":"Attach discharge summary at first diagnosis","type":"attachment","label":"Copy of Discharge Summary when covered critical illness was diagnosed for first time","options":[],"required":true,"pdf_field":""},{"help":"Attach relevant diagnostic reports","type":"attachment","label":"Diagnostic reports","options":[],"required":true,"pdf_field":""},{"help":"Attach CKYC form with photo and KYC documents","type":"attachment","label":"Duly filled CKYC form along with latest photograph and KYC documents","options":[],"required":true,"pdf_field":""},{"help":"Attach photograph showing the disablement","type":"photo","label":"Photograph of the injured with reflecting disablement","options":[],"required":true,"pdf_field":""}],"filled_by":"claimant or nominee"}],"deadlines":["Claim will be settled within 15 days from the date of intimation along with requisite documents"],"applies_to":"death claims, disability claims, and critical illness claims under Loan Guard policy","attachments":["FIR copy","Pan card copy/Aadhaar card copy of nominee and insured","Income proof","Death certificate","Final police report / Original panchnama","Copy of post-mortem report","FIR – Attested or Original","Certificate from government hospital doctor confirming nature and degree of disability","Discharge summary of treating hospital with Hospital Registration No.","NEFT details (cancelled cheque copy)","Copy of Loan Certificate/ Agreement and Loan Statement / Loan Amortization Schedule","Policy copy","Duly filled original claim form","Claim intimation proof","CT scan / MRI / sonography report","Other medical documents related to critical illness","Histopathology report / ECG report","Duly filled CKYC form with latest photograph and KYC documents","Photograph of the injured reflecting disablement"],"declarations":[],"dropped_labels":1},"pdf_fields":null,"fillable_pdf":false,"send_to":[{"purpose":"claim","channel":"address","value":"Magma General Insurance Limited (Claims Hub), Srinilaya Cyber Spazio Suite 101, 102, Ground Floor, Road No. 2, Banjara Hills, Hyderabad, Telangana – 500034","label":"Claims Hub Address","level":null,"hours":null,"applies_to":"health","source_url":"https://www.magmainsurance.com/learn-about-claims","quote":"fe takes an unexpected turn. When that moment comes, a clear and dependable claims process makes all the difference. At Magma General Insurance, our aim is to make the process simple to understand, transparent to follow, and supportive at every step. This page explains how claims work across Health, Motor and Non‑Motor policies.\nClaim is easy at Magma General Insurance.\nRegister Claim\nHealth","fetched_at":"2026-10-20"},{"purpose":"claim","channel":"email","value":"customercare@magmainsurance.com","label":"Customer Care Email","level":null,"hours":null,"applies_to":"all","source_url":"https://www.magmainsurance.com/web/magmainsurance/claims","quote":"ma HDI General Insurance Company Limited) | All Rights Reserved\n| IRDAI Reg. No. 149 |\nwww.magmainsurance.com\n| E-mail:\ncustomercare@magmainsurance.com\n| Registered & Corporate Office: Equinox Business Park, Tower 3, Ambedkar Nagar, 2\nnd\nFloor, Unit Number 1B & 2B, LBS M","fetched_at":"2026-10-20"},{"purpose":"claim","channel":"phone","value":"1800 266 3202","label":"Claims Intimation Toll Free Number","level":null,"hours":null,"applies_to":"all","source_url":"https://www.magmainsurance.com/web/magmainsurance/claims","quote":"surance Claims - Motor & Health Insurance Claim Process - Magma Insurance - Magma\nSkip to Content\nOne-Line-Hearder-Test\n1800 266 3202\nNavigation\nCustomer Service\nSenior Citizen Services\nRoad side Assistance\nAnnual Health Check-up\nPolicy Servicing assist","fetched_at":"2026-10-20"}],"how_to_use":"Ask the user for each field in order, in plain words; never invent an answer. Labels are as printed. If fillable_pdf is true, pdf_fields gives the PDF's own field names so the file can be filled directly. The printed form decides if anything differs.","url":"https://indiainsurances.com/forms/magma-general-insurance/742-claims-process-loan-guard"}