{"id":451,"title":"Business Guard - Claims Manual","purpose":"claim","insurer":{"slug":"icici-lombard-general-insurance","name":"ICICI LOMBARD General Insurance Company Limited"},"source_pdf":"https://www.icicilombard.com/docs/default-source/default-document-library/business-guard---claims-manual-commercial.pdf","sha256":"700824689d1fdd836ba85423317552ab6a5166ce57dbb769f45d59c572b9176c","pages":4,"collected":"2026-10-20","instructions":{"about":"This form is for the insured to notify and initiate a claim under the Business Guard policy with ICICI Lombard General Insurance Company Ltd.","notes":["Surveyor will guide insured on steps and documents required during site survey","All documents to be submitted either to the Insurer directly or to the Surveyor with a copy to the Insurer","Insured must cooperate with Surveyor and preserve salvage for disposal","If payment is to be made to an account other than the designated loan account, a No Objection Certificate from the lead financial institution and NEFT Mandate form must be provided"],"title":"Business Guard - Claims Manual","submit":{"to":"Insurer or Surveyor with a copy to the Insurer","how":"post / e-mail / upload / in person","address":"Corporate Office: ICICI Lombard General Insurance, 414 P Balu Marg, Off Veer Savarkar Marg, Prabhadevi, Mumbai – 400 025; Email: customersupport@icicilombard.com"},"purpose":"claim","sections":[{"title":"Intimation of loss","fields":[{"help":"If available, provide the claim reference number","type":"text","label":"Insured’s Claim Ref No","options":[],"required":false,"pdf_field":""},{"help":"Briefly describe the loss incident clearly mentioning property damaged","type":"text","label":"Loss Description","options":[],"required":true,"pdf_field":""},{"help":"Select the date on which the loss incident took place","type":"date","label":"Loss Date","options":[],"required":true,"pdf_field":""},{"help":"Describe the cause of the loss","type":"text","label":"Cause Of Loss","options":[],"required":true,"pdf_field":""},{"help":"Enter your policy number","type":"text","label":"Policy Number","options":[],"required":true,"pdf_field":""},{"help":"Provide the estimated loss amount in INR","type":"amount","label":"Estimated Loss under this policy – INR","options":[],"required":true,"pdf_field":""},{"help":"Describe the nature of the loss","type":"text","label":"Nature of Loss","options":[],"required":true,"pdf_field":""},{"help":"Provide Name, Mobile Number, E-Mail ID of Contact Person at Head Office and at loss site, and loss site address with pin code","type":"text","label":"Insured Contact Details","options":[],"required":true,"pdf_field":""},{"help":"Optional additional information about the loss","type":"text","label":"Any additional Information you would like to share?","options":[],"required":false,"pdf_field":""},{"help":"Select Yes or No","type":"choice","label":"Are you or any of the proposed applicants/beneficial owner a PEP* or Family member / Close relatives / Associates close relative of a PEP*?","options":["Yes","No"],"required":true,"pdf_field":""},{"help":"Provide details if answer to previous question is Yes","type":"text","label":"If yes, please give details (Nature of relationship and position held by PEP):","options":[],"required":false,"pdf_field":""}],"filled_by":"Insured"},{"title":"Consent for KYC Verification","fields":[{"help":"Consent to KYC verification","type":"yes-no","label":"I/We hereby give my/our consent to the Company to verify and obtain my/our identity/address proof as well as the identity /address proof of the insured / beneficial owner through Central KYC Registry or UIDAI or through any other modes for the purpose of undertaking KYC.","options":["Yes"],"required":true,"pdf_field":""}],"filled_by":"Insured"},{"title":"Address for Communication","fields":[{"help":"Use local office address if available","type":"text","label":"Local Office","options":[],"required":false,"pdf_field":""},{"help":"ICICI Lombard General Insurance, 414 P Balu Marg, Off Veer Savarkar Marg, Prabhadevi, Mumbai – 400 025","type":"text","label":"Corporate Office","options":[],"required":false,"pdf_field":""},{"help":"1800 2666","type":"phone","label":"Toll Free No.","options":[],"required":false,"pdf_field":""},{"help":"+9186552 22666 (chargeable)","type":"phone","label":"Alternate No.","options":[],"required":false,"pdf_field":""},{"help":"customersupport@icicilombard.com","type":"email","label":"Email","options":[],"required":false,"pdf_field":""}],"filled_by":"Insured"}],"deadlines":["Surveyor to issue Letter of Requirements within 3 days of loss site visit","Insured to submit requested documents within 3 weeks of surveyor's request","For reinstatement claims, documentation to be submitted within 30 days of completion of reinstatement","Surveyor to release Survey Report within 7 days (15 days for complex claims)","Insurer to make settlement offer within 7 days of Survey Report receipt","Settlement payment within 7 days of receipt of signed Discharge Voucher (15 days if claim exceeds INR 5 million)","Interim payment to be effected within 10 days of surveyor's recommendation"],"applies_to":"claims under Business Guard policy","attachments":["Incident Note specifying in detail as to how the loss happened, what property is affected and steps taken to minimise the loss","Photographs of the loss/damaged property at site","Claim form specifying the details and cause of loss","Estimate of repairs/quotations, etc","Copy of repair bills/invoices","In case of replacement, replacement bills/invoices","In case of importation, copies of the Bill of Entry","If loss incident reported to Police - Police report / Panchnama","If fire brigade called for - Fire brigade report","Meteorological report/Newspaper cutting (in case of flood, cyclone etc.)","Letter of Subrogation executed on a stamp paper duly notarised wherever applicable","Any other documents required based upon the claim"],"declarations":["I/We consent to the Company verifying and obtaining identity/address proof through Central KYC Registry or UIDAI or other modes for KYC purposes."],"dropped_labels":1},"pdf_fields":null,"fillable_pdf":false,"send_to":[],"how_to_use":"Ask the user for each field in order, in plain words; never invent an answer. Labels are as printed. If fillable_pdf is true, pdf_fields gives the PDF's own field names so the file can be filled directly. The printed form decides if anything differs.","url":"https://indiainsurances.com/forms/icici-lombard-general-insurance/451-business-guard-claims-manual"}