{"id":1879,"title":"Cancellation Endorsement","purpose":"service","insurer":{"slug":"new-india-assurance","name":"The New India Assurance Company Limited"},"source_pdf":"https://www.newindia.co.in/assets/docs/know-more/motor/Copy%20of%20Policy%20cancellation%20procedure_saodtw.pdf","sha256":"62269976a71a146e93c7043b2504ff75ffb519d6dd2ede6e3b2b4a34efcd69bb","pages":1,"collected":"2026-10-17","instructions":{"about":"This form explains how a policyholder can request cancellation of their motor insurance policy with New India Assurance and the conditions for refunds and cancellations.","notes":["Refunds are only eligible if no claims have been filed during the policy term.","Minimum retained premium applies on cancellation.","Cancellation of statutory Motor Third-Party Liability insurance requires proof of double insurance or Total Loss.","Use the first 6 digits of your policy number as the office code in the email address."],"title":"Cancellation Endorsement","submit":{"to":"New India Assurance office or servicing branch","how":"write email or visit branch in person","address":""},"purpose":"service","sections":[{"title":"Cancellation Instructions","fields":[{"help":"Refunds are on a pro-rata basis for the unexpired period if no claims were filed.","type":"text","label":"Refund Eligibility","options":[],"required":null,"pdf_field":""},{"help":"₹100 minimum fee retained on cancellation, ₹25 for specially modified vehicles for differently-abled persons.","type":"amount","label":"Minimum Retained Premium","options":[],"required":null,"pdf_field":""},{"help":"Submit proof that the vehicle is insured under a new policy to cancel after sale or transfer.","type":"attachment","label":"Vehicle Sale / Transfer","options":[],"required":null,"pdf_field":""},{"help":"No refund if the vehicle is a Total Loss or Constructive Total Loss; full premium retained.","type":"text","label":"Total Loss Cases","options":[],"required":null,"pdf_field":""},{"help":"Provide proof of double insurance or Total Loss to cancel statutory Motor Third-Party Liability insurance.","type":"attachment","label":"Mandatory Third-Party Cover","options":[],"required":null,"pdf_field":""}],"filled_by":"policyholder"}],"deadlines":[],"applies_to":"motor insurance policies","attachments":["Proof that the vehicle is insured under a new policy elsewhere (for vehicle sale/transfer)","Proof of double insurance or Total Loss (for cancelling mandatory third-party cover)"],"declarations":[],"dropped_labels":2},"pdf_fields":null,"fillable_pdf":false,"send_to":[{"purpose":"customer-care","channel":"phone","value":"1800-209-1415","label":"Toll Free Number","level":null,"hours":null,"applies_to":"all","source_url":"https://www.newindia.co.in/","quote":"Login\nCustomer\nIntermediary\nToll Free :\n1800-209-1415\nAbout Us\nOverview\nProfile\nManagement\nFinancials\nWorkforce\nOur Offices\nIntermediary\nInvestors\nProducts\nAll Products\nBase","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"email","value":"gro@newindia.co.in","label":"Grievance Redressal Officer Ms. V. Akila","level":1,"hours":null,"applies_to":"all","source_url":"https://www.newindia.co.in/grievance","quote":"dressal Officer\nName\nDesignation\nEmail ID\nLandline No\nMs. V. Akila\nDeputy General Manager & Grievance Redressal Officer\ngro@newindia.co.in\n022-2270 8316\nKnow Your Customer Care Officers\nNote :\nPlease select type \"City Name or Policy No\" to know your Grievanc","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"email","value":"customercare.ho@newindia.co.in","label":"Customer Service Desk Email","level":null,"hours":null,"applies_to":"all","source_url":"https://www.newindia.co.in/assets/docs/know-more/motor/STANDARD%20FORM%20FOR%20TWO%20WHEELERS%20BASE%20PACKAGE%20POLICY.pdf","quote":"complaint, please free to call our 24X7 Toll free number 1800-209-1415 or you may email to the customer service desk at customercare.ho@newindia.co.in. After investigating the matter internally and subsequent closure, we will send our response.\nYou can also approach the","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"phone","value":"1800-209-1415","label":"Toll Free","level":null,"hours":null,"applies_to":"all","source_url":"https://www.newindia.co.in/grievance","quote":"Grievance New India Assurance Co. Ltd.\nLogin\nCustomer\nIntermediary\nToll Free :\n1800-209-1415\nAbout Us\nOverview\nProfile\nManagement\nFinancials\nWorkforce\nOur Offices\nIntermediary\nInvestors\nProducts\nAll Products\nBase","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"url","value":"https://www.newindia.co.in/portal/readMore/Grievances","label":"Customer Grievance Redressal Website","level":null,"hours":null,"applies_to":"all","source_url":"https://www.newindia.co.in/assets/docs/know-more/motor/Customer%20Information%20Sheet%20%28CIS%29%20Two%20Wheeler%20Package%20Policy.pdf","quote":"sal and Policyholders Protection | ln case of any grievance the insured person may contact the company through Website: https://www.newindia.co.in/portal/readMore/Grievances Toll free: 1800-209-1415 Visit the Servicing Branch mentioned in the policy Document Insurance Ombudsman If You are sti","fetched_at":"2026-10-20"}],"how_to_use":"Ask the user for each field in order, in plain words; never invent an answer. Labels are as printed. If fillable_pdf is true, pdf_fields gives the PDF's own field names so the file can be filled directly. The printed form decides if anything differs.","url":"https://indiainsurances.com/forms/new-india-assurance/1879-cancellation-endorsement"}