{"id":1860,"title":"Policy Cancellation","purpose":"service","insurer":{"slug":"new-india-assurance","name":"The New India Assurance Company Limited"},"source_pdf":"https://www.newindia.co.in/assets/docs/know-more/engineering/civil-engg-completed-risk-insurance/Policy%20cancellation.pdf","sha256":"a211ac340394a2b4791883806673085a01359fe664bc2ac0b10cfaba80ebcae8","pages":1,"collected":"2026-10-17","instructions":{"about":"This document explains the rules and conditions for cancelling a Civil Engineering Completed Risks (CECR) Insurance policy, intended for the insured policyholder who wishes to cancel their policy.","notes":["Refunds are only granted if no claims have been filed during the active policy period.","Cancellation requires written notice from the insured.","Refunds are subject to retention of minimum or short-period premium by the insurer.","Cancellation may breach loan covenants if financiers or banks are involved.","Insurer can only cancel on grounds of fraud, misrepresentation, or non-cooperation with written notice."],"title":"Policy Cancellation","submit":{"to":"The New India Assurance Co. Ltd. Head Office or Servicing Branch mentioned in the policy document","how":"post or email","address":"The New India Assurance Co. Ltd., Head Office, 87 M.G. Road, Fort, Mumbai - 400001, Email: customer.relation@newindia.co.in"},"purpose":"service","sections":[{"title":"Cancellation Rules & Conditions","fields":[{"help":"Indicates that no refund is provided if any claim has been filed during the policy period.","type":"text","label":"No Claims Filed","options":[],"required":null,"pdf_field":""},{"help":"Refund is proportional or short-period rate for the unexpired policy term if no claims have been made.","type":"text","label":"Refund Calculation","options":[],"required":null,"pdf_field":""},{"help":"Insurer can cancel only for fraud, misrepresentation, or non-cooperation with written notice.","type":"text","label":"Insurer Cancellation","options":[],"required":null,"pdf_field":""}],"filled_by":""},{"title":"Cancellation Rules","fields":[{"help":"Insured must provide written notice to insurer to cancel.","type":"text","label":"Notice Period","options":[],"required":null,"pdf_field":""},{"help":"","type":"text","label":"Under no circumstances can the insurer cancel compulsory insurance mandated by law except in case of double insurance or total loss","options":[],"required":null,"pdf_field":""},{"help":"No refund if any claim admitted, lodged, or benefit availed under the policy.","type":"text","label":"No Claims","options":[],"required":null,"pdf_field":""},{"help":"Cancellation may breach loan covenants if financiers or banks are involved.","type":"text","label":"Lender Requirements","options":[],"required":null,"pdf_field":""},{"help":"","type":"text","label":"Refund of premium is subject to Retention of minimum premium by the insurer","options":[],"required":null,"pdf_field":""}],"filled_by":""},{"title":"Contact Details","fields":[{"help":"Call 1800-209-1415 for assistance.","type":"phone","label":"Helpline / Toll-Free","options":[],"required":null,"pdf_field":""},{"help":"Visit www.newindia.co.in for more information.","type":"text","label":"Website","options":[],"required":null,"pdf_field":""},{"help":"Send written grievances to customer.relation@newindia.co.in.","type":"email","label":"Email","options":[],"required":null,"pdf_field":""}],"filled_by":""}],"deadlines":[],"applies_to":"Civil Engineering Completed Risks (CECR) Insurance policy","attachments":[],"declarations":[],"dropped_labels":1},"pdf_fields":null,"fillable_pdf":false,"send_to":[{"purpose":"customer-care","channel":"phone","value":"1800-209-1415","label":"Toll Free Number","level":null,"hours":null,"applies_to":"all","source_url":"https://www.newindia.co.in/","quote":"Login\nCustomer\nIntermediary\nToll Free :\n1800-209-1415\nAbout Us\nOverview\nProfile\nManagement\nFinancials\nWorkforce\nOur Offices\nIntermediary\nInvestors\nProducts\nAll Products\nBase","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"email","value":"gro@newindia.co.in","label":"Grievance Redressal Officer Ms. V. Akila","level":1,"hours":null,"applies_to":"all","source_url":"https://www.newindia.co.in/grievance","quote":"dressal Officer\nName\nDesignation\nEmail ID\nLandline No\nMs. V. Akila\nDeputy General Manager & Grievance Redressal Officer\ngro@newindia.co.in\n022-2270 8316\nKnow Your Customer Care Officers\nNote :\nPlease select type \"City Name or Policy No\" to know your Grievanc","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"email","value":"customercare.ho@newindia.co.in","label":"Customer Service Desk Email","level":null,"hours":null,"applies_to":"all","source_url":"https://www.newindia.co.in/assets/docs/know-more/motor/STANDARD%20FORM%20FOR%20TWO%20WHEELERS%20BASE%20PACKAGE%20POLICY.pdf","quote":"complaint, please free to call our 24X7 Toll free number 1800-209-1415 or you may email to the customer service desk at customercare.ho@newindia.co.in. After investigating the matter internally and subsequent closure, we will send our response.\nYou can also approach the","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"phone","value":"1800-209-1415","label":"Toll Free","level":null,"hours":null,"applies_to":"all","source_url":"https://www.newindia.co.in/grievance","quote":"Grievance New India Assurance Co. Ltd.\nLogin\nCustomer\nIntermediary\nToll Free :\n1800-209-1415\nAbout Us\nOverview\nProfile\nManagement\nFinancials\nWorkforce\nOur Offices\nIntermediary\nInvestors\nProducts\nAll Products\nBase","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"url","value":"https://www.newindia.co.in/portal/readMore/Grievances","label":"Customer Grievance Redressal Website","level":null,"hours":null,"applies_to":"all","source_url":"https://www.newindia.co.in/assets/docs/know-more/motor/Customer%20Information%20Sheet%20%28CIS%29%20Two%20Wheeler%20Package%20Policy.pdf","quote":"sal and Policyholders Protection | ln case of any grievance the insured person may contact the company through Website: https://www.newindia.co.in/portal/readMore/Grievances Toll free: 1800-209-1415 Visit the Servicing Branch mentioned in the policy Document Insurance Ombudsman If You are sti","fetched_at":"2026-10-20"}],"how_to_use":"Ask the user for each field in order, in plain words; never invent an answer. Labels are as printed. If fillable_pdf is true, pdf_fields gives the PDF's own field names so the file can be filled directly. The printed form decides if anything differs.","url":"https://indiainsurances.com/forms/new-india-assurance/1860-policy-cancellation"}