{"id":1859,"title":"Policy Cancellation","purpose":"service","insurer":{"slug":"new-india-assurance","name":"The New India Assurance Company Limited"},"source_pdf":"https://www.newindia.co.in/assets/docs/know-more/engineering/contractors-plant-and-mach-fl/Policy%20cancellation.pdf","sha256":"70e0f1e5470fddb5245d7f95e08925c342ac69a8b9b7e4efbd35d28847cd2ee0","pages":1,"collected":"2026-10-17","instructions":{"about":"This form explains the process for cancelling a Contractors Plant & Machinery (CPM) Insurance policy and the conditions for refunds. It is for the insured policyholder who wishes to cancel their policy.","notes":["Cancellation requires written notice from the insured.","No refund if any claim has been admitted, lodged or benefit availed.","Insurer can cancel only on grounds of fraud with 7-day notice and no refund in such cases.","Refund subject to retention of minimum premium by insurer.","Check lender or bank requirements before cancelling if policy is linked to loan covenants."],"title":"Policy Cancellation","submit":{"to":"Servicing Branch mentioned in the policy document","how":"post or email","address":"The New India Assurance Co. Ltd., Head Office, 87 M.G. Road, Fort, Mumbai - 400001, Email: customer.relation@newindia.co.in"},"purpose":"service","sections":[{"title":"Cancellation Instructions and Rules","fields":[{"help":"Write a written notice to request cancellation at any time.","type":"text","label":"Insured-Initiated Cancellation","options":[],"required":null,"pdf_field":""},{"help":"Refund is proportionate or short-period scale premium for unexpired policy period if no claims made.","type":"text","label":"Refund","options":[],"required":null,"pdf_field":""},{"help":"Insurer can cancel only on grounds of fraud with 7-day notice; no refund in fraud cases.","type":"text","label":"Insurer-Initiated Cancellation","options":[],"required":null,"pdf_field":""},{"help":"Insured must provide written notice to insurer.","type":"text","label":"Notice Period","options":[],"required":null,"pdf_field":""},{"help":"No refund if any claim admitted, lodged or benefit availed under policy.","type":"text","label":"No Claims","options":[],"required":null,"pdf_field":""},{"help":"Check loan covenants before cancelling if policy is part of debt-servicing safety net.","type":"text","label":"Lender Requirements","options":[],"required":null,"pdf_field":""},{"help":"","type":"text","label":"Refund of premium is subject to Retention of minimum premium by the insurer.","options":[],"required":null,"pdf_field":""}],"filled_by":""},{"title":"Contact Details","fields":[{"help":"Call 1800-209-1415 for assistance.","type":"phone","label":"Helpline / Toll-Free","options":[],"required":null,"pdf_field":""},{"help":"Visit www.newindia.co.in for more information.","type":"text","label":"Website","options":[],"required":null,"pdf_field":""},{"help":"Send written grievance to customer.relation@newindia.co.in.","type":"email","label":"Email","options":[],"required":null,"pdf_field":""}],"filled_by":""}],"deadlines":[],"applies_to":"Contractors Plant & Machinery (CPM) Insurance policy","attachments":[],"declarations":[],"dropped_labels":1},"pdf_fields":null,"fillable_pdf":false,"send_to":[{"purpose":"customer-care","channel":"phone","value":"1800-209-1415","label":"Toll Free Number","level":null,"hours":null,"applies_to":"all","source_url":"https://www.newindia.co.in/","quote":"Login\nCustomer\nIntermediary\nToll Free :\n1800-209-1415\nAbout Us\nOverview\nProfile\nManagement\nFinancials\nWorkforce\nOur Offices\nIntermediary\nInvestors\nProducts\nAll Products\nBase","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"email","value":"gro@newindia.co.in","label":"Grievance Redressal Officer Ms. V. Akila","level":1,"hours":null,"applies_to":"all","source_url":"https://www.newindia.co.in/grievance","quote":"dressal Officer\nName\nDesignation\nEmail ID\nLandline No\nMs. V. Akila\nDeputy General Manager & Grievance Redressal Officer\ngro@newindia.co.in\n022-2270 8316\nKnow Your Customer Care Officers\nNote :\nPlease select type \"City Name or Policy No\" to know your Grievanc","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"email","value":"customercare.ho@newindia.co.in","label":"Customer Service Desk Email","level":null,"hours":null,"applies_to":"all","source_url":"https://www.newindia.co.in/assets/docs/know-more/motor/STANDARD%20FORM%20FOR%20TWO%20WHEELERS%20BASE%20PACKAGE%20POLICY.pdf","quote":"complaint, please free to call our 24X7 Toll free number 1800-209-1415 or you may email to the customer service desk at customercare.ho@newindia.co.in. After investigating the matter internally and subsequent closure, we will send our response.\nYou can also approach the","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"phone","value":"1800-209-1415","label":"Toll Free","level":null,"hours":null,"applies_to":"all","source_url":"https://www.newindia.co.in/grievance","quote":"Grievance New India Assurance Co. Ltd.\nLogin\nCustomer\nIntermediary\nToll Free :\n1800-209-1415\nAbout Us\nOverview\nProfile\nManagement\nFinancials\nWorkforce\nOur Offices\nIntermediary\nInvestors\nProducts\nAll Products\nBase","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"url","value":"https://www.newindia.co.in/portal/readMore/Grievances","label":"Customer Grievance Redressal Website","level":null,"hours":null,"applies_to":"all","source_url":"https://www.newindia.co.in/assets/docs/know-more/motor/Customer%20Information%20Sheet%20%28CIS%29%20Two%20Wheeler%20Package%20Policy.pdf","quote":"sal and Policyholders Protection | ln case of any grievance the insured person may contact the company through Website: https://www.newindia.co.in/portal/readMore/Grievances Toll free: 1800-209-1415 Visit the Servicing Branch mentioned in the policy Document Insurance Ombudsman If You are sti","fetched_at":"2026-10-20"}],"how_to_use":"Ask the user for each field in order, in plain words; never invent an answer. Labels are as printed. If fillable_pdf is true, pdf_fields gives the PDF's own field names so the file can be filled directly. The printed form decides if anything differs.","url":"https://indiainsurances.com/forms/new-india-assurance/1859-policy-cancellation"}