{"id":1216,"title":"Sales Turnover Policy (Claim Manual)","purpose":"claim","insurer":{"slug":"shriram-general-insurance","name":"Shriram General Insurance Company Limited"},"source_pdf":"https://cdn.shriramgi.com/webassets/download/claim/Sales-Turnover-Policy-Claim-Manual.pdf","sha256":"efbcf49f309128481e6c70a34173a23e02d93f03cc8d218c83d348763fb09e76","pages":4,"collected":"2026-10-17","instructions":{"about":"This manual explains the types of claims, required documents, and procedures for filing claims under the Sales Turnover Policy. It is intended for policyholders and claimants to understand claim requirements and processes.","notes":["It is a pre-requirement for recovery that a notice of the claim be given to the Carrier before filing suit against them.","Submission of certain documents may be waived depending on circumstances with reasons recorded.","Time limit for Combined Transport document is normally mentioned on the Bill of Lading and varies from 9 to 12 months."],"title":"Sales Turnover Policy (Claim Manual)","submit":{"to":"","how":"","address":""},"purpose":"claim","sections":[{"title":"Types of Claim","fields":[{"help":"","type":"checkbox","label":"Actual Total Loss /Constructive Total Loss","options":["Actual Total Loss /Constructive Total Loss"],"required":null,"pdf_field":""},{"help":"","type":"checkbox","label":"Particular Average","options":["Particular Average"],"required":null,"pdf_field":""},{"help":"","type":"checkbox","label":"General Average & Salvage","options":["General Average & Salvage"],"required":null,"pdf_field":""},{"help":"","type":"checkbox","label":"Sue & labour charges","options":["Sue & labour charges"],"required":null,"pdf_field":""},{"help":"","type":"checkbox","label":"Particular charges","options":["Particular charges"],"required":null,"pdf_field":""},{"help":"","type":"checkbox","label":"Extra Charges","options":["Extra Charges"],"required":null,"pdf_field":""}],"filled_by":""},{"title":"Document Required for Settlement of All Claims","fields":[{"help":"Attach the original or endorsed insurance policy document","type":"attachment","label":"Original Insurance Policy/ Declaration under the open policy duly endorsed by the assured/ claimant","options":[],"required":true,"pdf_field":""},{"help":"Attach the claim bill","type":"attachment","label":"Claim Bill","options":[],"required":true,"pdf_field":""},{"help":"Attach claim intimation with estimated liability","type":"attachment","label":"Intimation – the claim be reported to insurance company with estimated Liability","options":[],"required":true,"pdf_field":""},{"help":"Attach original or signed sales invoice and packing list","type":"attachment","label":"Original or signed copy of sales invoice along with packing list","options":[],"required":true,"pdf_field":""},{"help":"Attach copy of relevant transport document","type":"attachment","label":"Copy of Bill of Lading/ Airway Bill/ Railway Receipt/ Lorry Receipt","options":[],"required":true,"pdf_field":""},{"help":"Attach copy of Bill of Entry","type":"attachment","label":"Copy of Bill of Entry","options":[],"required":true,"pdf_field":""},{"help":"Attach if applicable for General Average claims","type":"attachment","label":"For General Average Claims: Counter Guarantee or original cash deposit receipt with letter of Transfer","options":[],"required":null,"pdf_field":""},{"help":"Attach if recovery from carriers is possible","type":"attachment","label":"Letter of Subrogation duly stamped (where recovery from carriers is possible)","options":[],"required":null,"pdf_field":""},{"help":"Attach if applicable","type":"attachment","label":"Special Power of Attorney","options":[],"required":null,"pdf_field":""},{"help":"Attach if loss occurred during loading or discharge","type":"attachment","label":"Lost overboard Certificate: Where loss has taken place during loading or discharge","options":[],"required":null,"pdf_field":""},{"help":"Attach if applicable for short landing or non-delivery","type":"attachment","label":"Short Landing or Non- delivery of complete consignments: Original Contract of Affreightment duly endorsed","options":[],"required":null,"pdf_field":""},{"help":"Attach open assessment report if partial loss or damage","type":"attachment","label":"In case of Partial Loss/ Damage: Open assessment report by the carrier","options":[],"required":null,"pdf_field":""},{"help":"Attach survey report","type":"attachment","label":"Survey Report of Independent Surveyor","options":[],"required":null,"pdf_field":""},{"help":"Attach claim form and claim bill","type":"attachment","label":"Claim Form & Claim Bill","options":[],"required":true,"pdf_field":""},{"help":"Attach claim notice and proof of delivery to relevant authorities","type":"attachment","label":"Claim Notice to the Carrier / Shipper / Airways / Postal authority / Custom Authority as the case may be and Proof of delivery of such notice","options":[],"required":true,"pdf_field":""}],"filled_by":"claimant"},{"title":"Specific to Shipment Claims","fields":[{"help":"Attach captain's sworn statement certifying heavy weather","type":"attachment","label":"Master’s Protest","options":[],"required":null,"pdf_field":""},{"help":"Attach log book supporting Master’s protest","type":"attachment","label":"Ship’ Log book","options":[],"required":null,"pdf_field":""},{"help":"Attach Lost Overboard Certificate","type":"attachment","label":"LOB Certificate","options":[],"required":null,"pdf_field":""},{"help":"Attach certificate issued by Port Authorities","type":"attachment","label":"Short landing / landed but missing certificate","options":[],"required":null,"pdf_field":""},{"help":"Attach Bill of Entry issued by consignee or clearing agent","type":"attachment","label":"Bill of Entry","options":[],"required":null,"pdf_field":""}],"filled_by":"claimant"},{"title":"Specific to Duty and Increased value policy Claims","fields":[{"help":"Attach proof of settlement under CIF policy","type":"attachment","label":"Proof of settlement of claim under CIF policy","options":[],"required":null,"pdf_field":""},{"help":"Attach proof of duty actually paid","type":"attachment","label":"Proof of Duty actual paid","options":[],"required":null,"pdf_field":""},{"help":"Attach proof of market value for increased value policy","type":"attachment","label":"Proof of market Value","options":[],"required":null,"pdf_field":""}],"filled_by":"claimant"},{"title":"Annexure - Marine Claims Recovery (Time limits for Notice of claim)","fields":[{"help":"Columns: Mode or Transit, Nature of Damage, Notice period, Relevant Regulation","type":"table","label":"Notice to Carrier under the Marine Insurance","options":[],"required":null,"pdf_field":""}],"filled_by":""}],"deadlines":["Notice to Carrier under the Marine Insurance must be given within specified time limits depending on mode of transit and nature of damage, e.g., 6 months from goods receipt for road/inland vessel damage or non-delivery, 3 days from delivery for inland air passenger luggage damage, 7 days from delivery for international air passenger luggage damage, etc."],"applies_to":"Claims under the Sales Turnover Policy","attachments":["Original Insurance Policy/ Declaration under the open policy duly endorsed by the assured/ claimant","Claim Bill","Intimation – the claim be reported to insurance company with estimated Liability","Original or signed copy of sales invoice along with packing list","Copy of Bill of Lading/ Airway Bill/ Railway Receipt/ Lorry Receipt","Copy of Bill of Entry","Counter Guarantee or original cash deposit receipt with letter of Transfer (for General Average Claims)","Letter of Subrogation duly stamped (where recovery from carriers is possible)","Special Power of Attorney","Lost overboard Certificate","Original Contract of Affreightment duly endorsed (for Short Landing or Non-delivery)","Open assessment report by the carrier (in case of Partial Loss/ Damage)","Survey Report of Independent Surveyor","Claim Form & Claim Bill","Claim Notice to the Carrier / Shipper / Airways / Postal authority / Custom Authority and Proof of delivery of such notice","Master’s Protest","Ship’ Log book","LOB Certificate","Short landing / landed but missing certificate","Bill of Entry","Proof of settlement of claim under CIF policy","Proof of Duty actual paid","Proof of market Value","Written application for open/ survey delivery from the carriers","Written protest after survey by surveyor deputed by office if survey disallowed","Non-delivery/ short delivery certificate from Port Authorities or endorsed original Railway Receipt (RR), Lorry Way Bill (LWB) or Air Consignment Note","Lost Over Board Certificate if loss occurred during loading into ship"],"declarations":[],"dropped_labels":4},"pdf_fields":null,"fillable_pdf":false,"send_to":[{"purpose":"claim","channel":"email","value":"chd@shriramgi.com","label":"Help Desk Email ID for claim intimation","level":null,"hours":null,"applies_to":"all","source_url":"https://www.shriramgi.com/claims","quote":"ase download the CLAIM INTIMATION SHEET, fill it and send it to our Help\n                            Desk via Email ID (chd@shriramgi.com)\nNote:\nPlease ensure that the following information is ready with you at the time of\n                            claim","fetched_at":"2026-10-20"},{"purpose":"claim","channel":"phone","value":"1800-300-30000","label":"Customer Help Desk Toll Free","level":null,"hours":"7 Days in week 4:00 AM to Midnight 12:00","applies_to":"all","source_url":"https://www.shriramgi.com/claims","quote":"Option 1:\nIntimate a claim online on Shriram General Insurance website or over the\n                            phone at 1800-300-30000/1800-103-3009 or through the MYSGI App\nOption 2:\nPlease download the CLAIM INTIMATION SHEET, fill it and send it to our","fetched_at":"2026-10-20"},{"purpose":"claim","channel":"phone","value":"1800-103-3009","label":"Customer Help Desk Toll Free","level":null,"hours":"7 Days in week 9:30 am to 5:30 pm","applies_to":"all","source_url":"https://www.shriramgi.com/claims","quote":"ate a claim online on Shriram General Insurance website or over the\n                            phone at 1800-300-30000/1800-103-3009 or through the MYSGI App\nOption 2:\nPlease download the CLAIM INTIMATION SHEET, fill it and send it to our Help","fetched_at":"2026-10-20"}],"how_to_use":"Ask the user for each field in order, in plain words; never invent an answer. Labels are as printed. If fillable_pdf is true, pdf_fields gives the PDF's own field names so the file can be filled directly. The printed form decides if anything differs.","url":"https://indiainsurances.com/forms/shriram-general-insurance/1216-sales-turnover-policy-claim-manual"}