{"id":1109,"title":"IRCTC Claims Document Checklist","purpose":"claim","insurer":{"slug":"sbi-general-insurance","name":"SBI General Insurance Company Limited"},"source_pdf":"https://content.sbigeneral.in/uploads/46902580f0fd4848b8ce80a038473623.pdf","sha256":"1c1c9e65a15bcaf2bcb824a2a45cc7ffad79ec80a5a03b1c09f7c0946f728826","pages":2,"collected":"2026-10-17","instructions":{"about":"This form lists the documents required to file different types of IRCTC insurance claims, including death benefit, disablement, hospitalization expenses, and transportation of mortal remains. It is used by claimants or their nominees/legal heirs.","notes":["All receipts shall be numbered, signed and stamped.","Transportation bills reimbursed as per actuals claimed by insured up to INR 10,000.","For assistance contact Toll Free: 1800 210 3366 / 1800 210 6366 or Email: irctc.claim@sbigeneral.in"],"title":"IRCTC Claims Document Checklist","submit":{"to":"","how":"","address":""},"purpose":"claim","sections":[{"title":"Documents for Death Benefit Claim","fields":[{"help":"Attach the completed claim form or a signed written application.","type":"attachment","label":"Submit the duly filled in claim form OR written application from beneficiary on plain paper signed by nominee/legal heir.","options":[],"required":true,"pdf_field":""},{"help":"Attach a photo ID of the nominee.","type":"attachment","label":"Photo identity proof of nominee","options":[],"required":true,"pdf_field":""},{"help":"Attach legal heir certificate or family card if nomination not done or nominee deceased.","type":"attachment","label":"Legal Heir Certificate (if readily available) OR copy of family Card (confirming names of family members)","options":[],"required":true,"pdf_field":""},{"help":"Attach notarized no-objection affidavit on INR 100 stamp paper if multiple legal heirs.","type":"attachment","label":"In case more than 1 legal heirs – notarized affidavit for no-objection from the legal heir on INR 100 non judicial stamp paper.","options":[],"required":true,"pdf_field":""},{"help":"Attach indemnity bond signed by all legal heirs on Rs100/- stamp paper.","type":"attachment","label":"Indemnity Bond on Rs100/- stamp paper signed by all legal heirs.","options":[],"required":false,"pdf_field":""},{"help":"Attach railway authority confirmation or train ticket of deceased.","type":"attachment","label":"Death confirmed by railway authorities in train accident OR Train Ticket of deceased passenger (if available).","options":[],"required":true,"pdf_field":""},{"help":"Attach cancelled cheque or bank passbook copy for NEFT details.","type":"attachment","label":"Beneficiary NEFT mandate details i.e., copy of personalized cancelled cheque with account number and account holder name pre-printed OR copy of bank passbook.","options":[],"required":true,"pdf_field":""}],"filled_by":""},{"title":"Documents for Disablement Claim","fields":[{"help":"Attach completed claim form or signed written application.","type":"attachment","label":"Submit the duly filled in claim form OR written application from beneficiary on plain paper signed by nominee/legal heir.","options":[],"required":true,"pdf_field":""},{"help":"Attach medical bills matching doctor's prescription.","type":"attachment","label":"Medical bills corresponding to doctor’s prescription.","options":[],"required":true,"pdf_field":""},{"help":"Attach attested disability certificate or discharge summary with disability details.","type":"attachment","label":"Attested copy of disability certificate from treating Surgeon of that Hospital in which the treatment has undergone stating percentage of disability and / Or Copy Of discharge summary mentioning details of disability.","options":[],"required":true,"pdf_field":""},{"help":"Attach a full photograph showing the disability.","type":"photo","label":"Full Photograph of insured indicating disability.","options":[],"required":true,"pdf_field":""},{"help":"Attach cancelled cheque or bank passbook copy for NEFT details.","type":"attachment","label":"NEFT details of primary insured member (Copy of personalized cancelled cheque or copy of bank passbook.","options":[],"required":true,"pdf_field":""},{"help":"Attach railway authority and doctor reports confirming accident and disability extent.","type":"attachment","label":"Report of the Railway Authority confirming the accident of the train or untoward incident Report of attending doctor confirming the extent of disability.","options":[],"required":false,"pdf_field":""},{"help":"Attach X-Ray and investigation reports supporting disablement.","type":"attachment","label":"Copy of All X-Ray / Investigation reports and films supporting to disablement.","options":[],"required":false,"pdf_field":""}],"filled_by":""},{"title":"Documents for Hospitalization Expenses for Injury","fields":[{"help":"Attach railway authority report confirming accident or incident.","type":"attachment","label":"Report of the Railway Authority confirming the accident of the train or untoward incident.","options":[],"required":false,"pdf_field":""},{"help":"Attach claim intimation letter with amount and bill summary.","type":"attachment","label":"Claim intimation letter on plain paper mentioning claim amount and bill summary.","options":[],"required":true,"pdf_field":""},{"help":"Attach hospital discharge summary.","type":"attachment","label":"Hospital Discharge summary.","options":[],"required":true,"pdf_field":""},{"help":"Attach hospital and medical bills matching doctor's prescription.","type":"attachment","label":"Hospital Bills and medical bills corresponding to doctor’s prescription.","options":[],"required":true,"pdf_field":""},{"help":"Attach numbered, signed, and stamped advance and final receipts.","type":"attachment","label":"Advance and final receipts (All receipts shall be numbered, signed and stamped).","options":[],"required":true,"pdf_field":""},{"help":"Attach prescriptions for medicines.","type":"attachment","label":"Prescriptions for medicines.","options":[],"required":true,"pdf_field":""},{"help":"Attach diagnostic test reports including X-Ray, Scan, ECG etc.","type":"attachment","label":"Diagnostic Test Reports, X Ray, Scan, ECG and others.","options":[],"required":true,"pdf_field":""},{"help":"Attach cash memos or bills for medicines bought outside hospital.","type":"attachment","label":"Cash memos/bills for medicines purchased from outside.","options":[],"required":true,"pdf_field":""},{"help":"Attach cancelled cheque or bank passbook copy for NEFT details.","type":"attachment","label":"NEFT details of primary insured member (Copy of personalized cancelled cheque or copy of bank passbook.","options":[],"required":true,"pdf_field":""}],"filled_by":""},{"title":"Documents for Transportation of Mortal Remains","fields":[{"help":"Attach all transportation bills (up to INR 10,000 as per actuals).","type":"attachment","label":"All bills for transportation.","options":[],"required":true,"pdf_field":""}],"filled_by":""}],"deadlines":[],"applies_to":"Death Benefit Claim, Disablement Claim, Hospitalization Expenses for Injury, Transportation of Mortal Remains","attachments":["duly filled in claim form OR written application from beneficiary","photo identity proof of nominee","legal heir certificate OR copy of family card","notarized affidavit for no-objection from legal heirs","indemnity bond on Rs100/- stamp paper","death confirmation by railway authorities OR train ticket","beneficiary NEFT mandate details (cancelled cheque or bank passbook copy)","medical bills and prescriptions","attested disability certificate or discharge summary","full photograph indicating disability","railway authority and doctor reports","X-Ray and investigation reports","claim intimation letter","hospital discharge summary","hospital and medical bills","advance and final receipts","prescriptions for medicines","diagnostic test reports","cash memos/bills for medicines purchased outside","transportation bills"],"declarations":[],"dropped_labels":0},"pdf_fields":null,"fillable_pdf":false,"send_to":[{"purpose":"claim","channel":"email","value":"customer.care@sbigeneral.in","label":"Motor Claims Email","level":null,"hours":null,"applies_to":"motor","source_url":"https://www.sbigeneral.in/claim/motor","quote":"m\nRegister or Track Claim Status with one simple click\nIntimate Claim\nCheck Claim Status\n1800 102 1111\n(Available 24/7)\ncustomer.care@sbigeneral.in\nMail ID\nSmooth rides, smoother claims\nBecause you deserve worry-free journeys, always\nDownload SBIG App\nRegister or Tra","fetched_at":"2026-10-20"},{"purpose":"claim","channel":"email","value":"sbig.health@sbigeneral.in","label":"Health Claims Email","level":null,"hours":null,"applies_to":"health","source_url":"https://www.sbigeneral.in/claim/health","quote":"ailable 24/7\n1800 210 3366\n/\n1800 210 6366\nSMS Us:\n“HEALTHCLAIM”\nto\n561612\nEmail Us:\nseniorcitizen.health@sbigeneral.in\nsbig.health@sbigeneral.in\n18,000+\nNetwork Hospitals\nHealth Vertical Office:\nSBI General Insurance Company Limited,\n9th Floor, Westport, Pan Card","fetched_at":"2026-10-20"},{"purpose":"claim","channel":"email","value":"seniorcitizen.health@sbigeneral.in","label":"Senior Citizen Health Claims Email","level":null,"hours":null,"applies_to":"health","source_url":"https://www.sbigeneral.in/claim/health","quote":"Feel Free to Reach Out\nCall Us:\nAvailable 24/7\n1800 210 3366\n/\n1800 210 6366\nSMS Us:\n“HEALTHCLAIM”\nto\n561612\nEmail Us:\nseniorcitizen.health@sbigeneral.in\nsbig.health@sbigeneral.in\n18,000+\nNetwork Hospitals\nHealth Vertical Office:\nSBI General Insurance Company Limited,\n9th","fetched_at":"2026-10-20"},{"purpose":"claim","channel":"phone","value":"1800 102 1111","label":"Motor Claims Toll-free Number","level":null,"hours":"Available 24/7","applies_to":"motor","source_url":"https://www.sbigeneral.in/claim/motor","quote":"e Claim\nFAQs\nDownload Claim Form\nRegister or Track Claim Status with one simple click\nIntimate Claim\nCheck Claim Status\n1800 102 1111\n(Available 24/7)\ncustomer.care@sbigeneral.in\nMail ID\nSmooth rides, smoother claims\nBecause you deserve worry-free journ","fetched_at":"2026-10-20"},{"purpose":"claim","channel":"phone","value":"1800 210 3366","label":"Health Claims Toll-free Number","level":null,"hours":"Available 24/7","applies_to":"health","source_url":"https://www.sbigeneral.in/claim/health","quote":"e simple click\nCheck Claim Status\nIntimate Claim\nFor any Queries, Please Feel Free to Reach Out\nCall Us:\nAvailable 24/7\n1800 210 3366\n/\n1800 210 6366\nSMS Us:\n“HEALTHCLAIM”\nto\n561612\nEmail Us:\nseniorcitizen.health@sbigeneral.in\nsbig.health@sbigeneral.in","fetched_at":"2026-10-20"},{"purpose":"claim","channel":"phone","value":"1800 210 6366","label":"Health Claims Toll-free Number","level":null,"hours":"Available 24/7","applies_to":"health","source_url":"https://www.sbigeneral.in/claim/health","quote":"heck Claim Status\nIntimate Claim\nFor any Queries, Please Feel Free to Reach Out\nCall Us:\nAvailable 24/7\n1800 210 3366\n/\n1800 210 6366\nSMS Us:\n“HEALTHCLAIM”\nto\n561612\nEmail Us:\nseniorcitizen.health@sbigeneral.in\nsbig.health@sbigeneral.in\n18,000+\nNetwork","fetched_at":"2026-10-20"},{"purpose":"claim","channel":"sms","value":"561612","label":"Health Claims SMS 'HEALTHCLAIM'","level":null,"hours":null,"applies_to":"health","source_url":"https://www.sbigeneral.in/claim/health","quote":"y Queries, Please Feel Free to Reach Out\nCall Us:\nAvailable 24/7\n1800 210 3366\n/\n1800 210 6366\nSMS Us:\n“HEALTHCLAIM”\nto\n561612\nEmail Us:\nseniorcitizen.health@sbigeneral.in\nsbig.health@sbigeneral.in\n18,000+\nNetwork Hospitals\nHealth Vertical Office","fetched_at":"2026-10-20"}],"how_to_use":"Ask the user for each field in order, in plain words; never invent an answer. Labels are as printed. If fillable_pdf is true, pdf_fields gives the PDF's own field names so the file can be filled directly. The printed form decides if anything differs.","url":"https://indiainsurances.com/forms/sbi-general-insurance/1109-irctc-claims-document-checklist"}