{"insurer":{"slug":"tata-aig-general-insurance","name":"Tata AIG General Insurance Company Limited"},"issue":"other","issue_label":"Something else","rule":"An insurer must acknowledge a complaint at once and resolve it within 14 days, giving reasons with reference to the policy terms if it does not accept it.","rule_law":{"title":"IRDAI Master Circular on Protection of Policyholders' Interests, 2024","ref":"Sec 1, Part A, VI.2","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},"state":null,"steps":[{"n":1,"title":"Write to Tata AIG General Insurance","when":"First. The insurer must reply within 14 days.","what":"Send a written complaint (e-mail is fine) with your policy and claim numbers and copies of the documents. Ask for a resolution of the problem described above. Keep the acknowledgement and its reference number.","contacts":[{"purpose":"customer-care","channel":"phone","value":"022 6489 8282","label":"Customer Support Number","level":null,"hours":"24*7","applies_to":"all","source_url":"https://www.tataaig.com/grievance-redressal-policy","quote":"are not satisfied with our services and wish to lodge a complaint, please feel free to call our Customer Support Number 022 6489 8282(Charges Applied) or 022-66939500 (tolled)\nDownload Our App\nFollow Us\nCompany\nAbout Us\nPublic Disclosures\nInvestors\nCont","fetched_at":"2026-10-20"},{"purpose":"customer-care","channel":"phone","value":"1800 267 1955","label":"Customer Support Number (only for senior citizen policy holders)","level":null,"hours":"24*7","applies_to":"senior-citizen","source_url":"https://www.tataaig.com/grievance-redressal-policy","quote":"arashtra, India. CIN: U85110MH2000PLC128425.\nIRDA of India Regn. No. 108. 24*7 Customer Support Number: 022 6489 8282 / 1800 267 1955 (only for senior citizen policy holders). Email Id –\ncustomersupport@tataaig.com\n.\nCategory of Certificate of Registrat","fetched_at":"2026-10-20"},{"purpose":"customer-care","channel":"phone","value":"1800-267-6115","label":"Call to Buy New Policy","level":null,"hours":null,"applies_to":"all","source_url":"https://www.tataaig.com/contact-us","quote":"rch keywords for relevant FAQs.\nContact Us\nGet Mobile App\nGet Mobile App\nWhatsApp\n+91-9136160375\nCall to Buy New Policy\n1800-267-6115\nEmail:\ncustomersupport@tataaig.com\n24/7 Customer Support Number (Charges Apply)\n022-6489-8282\nSenior Citizen Policy Hol","fetched_at":"2026-10-20"},{"purpose":"customer-care","channel":"phone","value":"022-6489-8282","label":"24/7 Customer Support Number (Charges Apply)","level":null,"hours":"24/7","applies_to":"all","source_url":"https://www.tataaig.com/contact-us","quote":"75\nCall to Buy New Policy\n1800-267-6115\nEmail:\ncustomersupport@tataaig.com\n24/7 Customer Support Number (Charges Apply)\n022-6489-8282\nSenior Citizen Policy Holders\n1800 267 1955\nDownload Our App\nFollow Us\nCompany\nAbout Us\nPublic Disclosures\nInvestors\nCo","fetched_at":"2026-10-20"},{"purpose":"customer-care","channel":"whatsapp","value":"+91-9136160375","label":"WhatsApp Contact","level":null,"hours":null,"applies_to":"all","source_url":"https://www.tataaig.com/contact-us","quote":"Search\nChoose dropdown options and search keywords for relevant FAQs.\nContact Us\nGet Mobile App\nGet Mobile App\nWhatsApp\n+91-9136160375\nCall to Buy New Policy\n1800-267-6115\nEmail:\ncustomersupport@tataaig.com\n24/7 Customer Support Number (Charges Apply)\n02","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"email","value":"customersupport@tataaig.com","label":"Customer Service Desk","level":1,"hours":null,"applies_to":"all","source_url":"https://www.tataaig.com/grievance-redressal-policy","quote":"committed to extend the best possible services to its customers. Please feel free to email the customer service desk at\ncustomersupport@tataaig.com\n. After investigating the matter internally and subsequent closure, we will send our response within a period of 7 days","fetched_at":"2026-10-20"}],"law":[{"title":"IRDAI Master Circular on Protection of Policyholders' Interests, 2024","ref":"Sec 1, Part A, VI.1 and VI.2","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"}]},{"n":2,"title":"Escalate to Tata AIG General Insurance's Grievance Redressal Officer","when":"If there is no reply in 14 days, or you do not accept it.","what":"Forward your first complaint and its reference number, and say why the reply does not resolve it.","contacts":[{"purpose":"escalation","channel":"email","value":"manager.customersupport@tataaig.com","label":"Escalation Level 1","level":2,"hours":null,"applies_to":"all","source_url":"https://www.tataaig.com/grievance-redressal-policy","quote":"Escalation Level 1\nFor lack of a response or if the resolution still does not meet your expectations, you can write to\nmanager.customersupport@tataaig.com\n. After investigating the matter internally and subsequent closure, we will send our response within a period of 7 days","fetched_at":"2026-10-20"},{"purpose":"escalation","channel":"email","value":"head.customerservices@tataaig.com","label":"Escalation Level 2 - Head - Customer Services","level":3,"hours":null,"applies_to":"all","source_url":"https://www.tataaig.com/grievance-redressal-policy","quote":"a response or if the resolution still does not meet your expectations, you can write to the Head - Customer Services at\nhead.customerservices@tataaig.com\nAfter examining the matter, we will send you our final response within a period of 7 days from the date of receipt of y","fetched_at":"2026-10-20"}],"law":[]},{"n":3,"title":"Register on Bima Bharosa (IRDAI)","when":"Any time; it tracks your complaint against the insurer.","what":"Register the complaint on IRDAI's portal; the insurer's grievance system is linked to it.","contacts":[{"label":"Bima Bharosa (IRDAI grievance portal)","channel":"url","value":"https://bimabharosa.irdai.gov.in/","source_url":"https://bimabharosa.irdai.gov.in/"}],"law":[{"title":"IRDAI Master Circular on Protection of Policyholders' Interests, 2024","ref":"Sec 1, Part A, VI.1(ii)","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"}]},{"n":4,"title":"The Insurance Ombudsman for your area","when":"If the insurer rejects your complaint, does not reply within one month, or you are not satisfied. Within one year of the insurer's reply.","what":"Free. For a loss up to Rs 50 lakh. Write (or file online) with your name and address, the insurer's office, the facts, the supporting documents, the loss and the relief you want. You cannot go to the Ombudsman on a matter already before a court, consumer commission or arbitrator.","contacts":[{"label":"Insurance Ombudsman: register a complaint online","channel":"url","value":"https://cioins.co.in/Complaint/Online","source_url":"https://cioins.co.in/Complaint/Online"}],"law":[{"title":"Insurance Ombudsman Rules, 2017","ref":"Rule 14","url":"https://indiainsurances.com/law/ombudsman-rules-2017"},{"title":"Insurance Ombudsman Rules, 2017","ref":"Rule 17","url":"https://indiainsurances.com/law/ombudsman-rules-2017"},{"title":"IRDAI Master Circular on Protection of Policyholders' Interests, 2024","ref":"Sec 1, Part A, VI.3","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"}]},{"n":5,"title":"Consumer commission","when":"Instead of the Ombudsman, or for a larger loss.","what":"File a consumer complaint. The District Commission hears claims up to Rs 50 lakh, the State Commission up to Rs 2 crore, the National Commission above that.","contacts":[{"label":"e-Jagriti (consumer commission filing)","channel":"url","value":"https://e-jagriti.gov.in/","source_url":"https://e-jagriti.gov.in/"}],"law":[{"title":"Consumer Protection (Jurisdiction) Rules, 2021","ref":"Rules 3 to 5","url":"https://indiainsurances.com/law/consumer-jurisdiction-rules-2021"}]}],"forms":[],"issues":{"claim-rejected":"Claim rejected","claim-partly-paid":"Claim cut or partly paid","claim-delayed":"Claim not settled in time","late-intimation":"Rejected for late intimation or missing documents","cashless-denied":"Cashless denied or delayed","refund":"Refund or cancellation","service":"Service request not done","mis-selling":"Mis-sold or policy differs from the proposal","other":"Something else"},"draft":"https://indiainsurances.com/api/v1/draft-complaint","page":"https://indiainsurances.com/complain/tata-aig-general-insurance","notice":"Information, not advice. IndiaInsurances is not an insurer or an insurance intermediary, does not sell insurance and earns no commission. Policy terms change and your own policy schedule can differ: always confirm with the policy document and the insurer before you buy or claim."}