{"insurer":{"slug":"shriram-general-insurance","name":"Shriram General Insurance Company Limited"},"issue":"other","issue_label":"Something else","rule":"An insurer must acknowledge a complaint at once and resolve it within 14 days, giving reasons with reference to the policy terms if it does not accept it.","rule_law":{"title":"IRDAI Master Circular on Protection of Policyholders' Interests, 2024","ref":"Sec 1, Part A, VI.2","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},"state":null,"steps":[{"n":1,"title":"Write to Shriram General Insurance","when":"First. The insurer must reply within 14 days.","what":"Send a written complaint (e-mail is fine) with your policy and claim numbers and copies of the documents. Ask for a resolution of the problem described above. Keep the acknowledgement and its reference number.","contacts":[{"purpose":"customer-care","channel":"phone","value":"1800-300-30000","label":"Customer Service Helpline number","level":1,"hours":null,"applies_to":"all","source_url":"https://www.shriramgi.com/grievance-redressal-mechanism","quote":"@shriramgi.com\nor you can also register your complaint at\nBima Bharosa Portal\nCall our Customer Service Helpline number 1800-300-30000 / 1800-103-3009 to report your grievance.\nOur senior citizen customers can reach us through the dedicated channel below","fetched_at":"2026-10-20"},{"purpose":"customer-care","channel":"phone","value":"1800-103-3009","label":"Customer Service Helpline number","level":1,"hours":null,"applies_to":"all","source_url":"https://www.shriramgi.com/grievance-redressal-mechanism","quote":"you can also register your complaint at\nBima Bharosa Portal\nCall our Customer Service Helpline number 1800-300-30000 / 1800-103-3009 to report your grievance.\nOur senior citizen customers can reach us through the dedicated channel below to service them","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"phone","value":"1800-103-3009","label":"Grievance Cell No","level":null,"hours":null,"applies_to":"all","source_url":"https://cdn.shriramgi.com/webassets/download/policy-wordings/bd1c8925-acbd-4587-b36f-32bf85af43a5_Marine%20Cargo%20Insurance_%20Policy%20Wording.pdf","quote":"ress: Shriram General Insurance Co. Ltd. E-8, EPIP, RIICO Industrial Area, Sitapura, Jaipur – 302022 Grievance Cell No: 1800-103-3009, 1800-300-30000 E-mail ID: md@shriramgi.com Fax No.: 91-141-2770693 You can also reach us by email or register their co","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"phone","value":"1800-300-30000","label":"Grievance Cell No","level":null,"hours":null,"applies_to":"all","source_url":"https://cdn.shriramgi.com/webassets/download/policy-wordings/bd1c8925-acbd-4587-b36f-32bf85af43a5_Marine%20Cargo%20Insurance_%20Policy%20Wording.pdf","quote":"eneral Insurance Co. Ltd. E-8, EPIP, RIICO Industrial Area, Sitapura, Jaipur – 302022 Grievance Cell No: 1800-103-3009, 1800-300-30000 E-mail ID: md@shriramgi.com Fax No.: 91-141-2770693 You can also reach us by email or register their complaints on the","fetched_at":"2026-10-20"}],"law":[{"title":"IRDAI Master Circular on Protection of Policyholders' Interests, 2024","ref":"Sec 1, Part A, VI.1 and VI.2","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"}]},{"n":2,"title":"Escalate to Shriram General Insurance's Grievance Redressal Officer","when":"If there is no reply in 14 days, or you do not accept it.","what":"Forward your first complaint and its reference number, and say why the reply does not resolve it.","contacts":[{"purpose":"grievance","channel":"email","value":"gro@shriramgi.com","label":"Grievance Redressal Officer email","level":1,"hours":null,"applies_to":"all","source_url":"https://www.shriramgi.com/grievance-redressal-mechanism","quote":"al Officer at your nearest Shriram General Insurance\nBranch\n.\nYou can also write to us from your registered email ID at\ngro@shriramgi.com\nor you can also register your complaint at\nBima Bharosa Portal\nCall our Customer Service Helpline number 1800-300-30000","fetched_at":"2026-10-20"},{"purpose":"escalation","channel":"email","value":"md@shriramgi.com","label":"Chief Grievance Redressal Officer Ms. Tanushree Jain","level":2,"hours":null,"applies_to":"all","source_url":"https://www.shriramgi.com/grievance-redressal-mechanism","quote":"ay take your concern to our Chief Grievance Redressal Officer Ms. Tanushree Jain\n                by sending an email to\nmd@shriramgi.com\nIf you are not satisfied with the resolution, you may approach Level 3 of the Escalation Matrix\nLevel 3\nIf your concern","fetched_at":"2026-10-20"},{"purpose":"escalation","channel":"url","value":"https://www.shriramgi.com","label":"Company website for updated details","level":null,"hours":null,"applies_to":"all","source_url":"https://cdn.shriramgi.com/webassets/download/policy-wordings/bd1c8925-acbd-4587-b36f-32bf85af43a5_Marine%20Cargo%20Insurance_%20Policy%20Wording.pdf","quote":"ite www.irda.gov.in. The contact details of the ombudsman offices are mentioned below. However, We request you to visit https://www.shriramgi.com for updated details.\n\nExclusive Email address: seniorcitizen@shriramgi.com In case your complaint is not fully addresse","fetched_at":"2026-10-20"}],"law":[]},{"n":3,"title":"Register on Bima Bharosa (IRDAI)","when":"Any time; it tracks your complaint against the insurer.","what":"Register the complaint on IRDAI's portal; the insurer's grievance system is linked to it.","contacts":[{"label":"Bima Bharosa (IRDAI grievance portal)","channel":"url","value":"https://bimabharosa.irdai.gov.in/","source_url":"https://bimabharosa.irdai.gov.in/"}],"law":[{"title":"IRDAI Master Circular on Protection of Policyholders' Interests, 2024","ref":"Sec 1, Part A, VI.1(ii)","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"}]},{"n":4,"title":"The Insurance Ombudsman for your area","when":"If the insurer rejects your complaint, does not reply within one month, or you are not satisfied. Within one year of the insurer's reply.","what":"Free. For a loss up to Rs 50 lakh. Write (or file online) with your name and address, the insurer's office, the facts, the supporting documents, the loss and the relief you want. You cannot go to the Ombudsman on a matter already before a court, consumer commission or arbitrator.","contacts":[{"label":"Insurance Ombudsman: register a complaint online","channel":"url","value":"https://cioins.co.in/Complaint/Online","source_url":"https://cioins.co.in/Complaint/Online"}],"law":[{"title":"Insurance Ombudsman Rules, 2017","ref":"Rule 14","url":"https://indiainsurances.com/law/ombudsman-rules-2017"},{"title":"Insurance Ombudsman Rules, 2017","ref":"Rule 17","url":"https://indiainsurances.com/law/ombudsman-rules-2017"},{"title":"IRDAI Master Circular on Protection of Policyholders' Interests, 2024","ref":"Sec 1, Part A, VI.3","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"}]},{"n":5,"title":"Consumer commission","when":"Instead of the Ombudsman, or for a larger loss.","what":"File a consumer complaint. The District Commission hears claims up to Rs 50 lakh, the State Commission up to Rs 2 crore, the National Commission above that.","contacts":[{"label":"e-Jagriti (consumer commission filing)","channel":"url","value":"https://e-jagriti.gov.in/","source_url":"https://e-jagriti.gov.in/"}],"law":[{"title":"Consumer Protection (Jurisdiction) Rules, 2021","ref":"Rules 3 to 5","url":"https://indiainsurances.com/law/consumer-jurisdiction-rules-2021"}]}],"forms":[],"issues":{"claim-rejected":"Claim rejected","claim-partly-paid":"Claim cut or partly paid","claim-delayed":"Claim not settled in time","late-intimation":"Rejected for late intimation or missing documents","cashless-denied":"Cashless denied or delayed","refund":"Refund or cancellation","service":"Service request not done","mis-selling":"Mis-sold or policy differs from the proposal","other":"Something else"},"draft":"https://indiainsurances.com/api/v1/draft-complaint","page":"https://indiainsurances.com/complain/shriram-general-insurance","notice":"Information, not advice. IndiaInsurances is not an insurer or an insurance intermediary, does not sell insurance and earns no commission. Policy terms change and your own policy schedule can differ: always confirm with the policy document and the insurer before you buy or claim."}