{"insurer":{"slug":"sbi-general-insurance","name":"SBI General Insurance Company Limited"},"issue":"other","issue_label":"Something else","rule":"An insurer must acknowledge a complaint at once and resolve it within 14 days, giving reasons with reference to the policy terms if it does not accept it.","rule_law":{"title":"IRDAI Master Circular on Protection of Policyholders' Interests, 2024","ref":"Sec 1, Part A, VI.2","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},"state":null,"steps":[{"n":1,"title":"Write to SBI General Insurance","when":"First. The insurer must reply within 14 days.","what":"Send a written complaint (e-mail is fine) with your policy and claim numbers and copies of the documents. Ask for a resolution of the problem described above. Keep the acknowledgement and its reference number.","contacts":[{"purpose":"grievance","channel":"email","value":"head.customercare@sbigeneral.in","label":"Head Customer Care","level":1,"hours":null,"applies_to":"all","source_url":"https://www.sbigeneral.in/grievance-redressal","quote":"ranch office (refer the link below)\nhttps://content.sbigeneral.in/uploads/2f5968755c764e7bae74f66d13913581.pdf\nEmail: -\nhead.customercare@sbigeneral.in\nMode of contact with  IRDAI:\nIf at any point you wish to register your grievance directly with IRDAI, you may do so by","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"phone","value":"1800 102 1111","label":"Toll free number for grievance registration","level":1,"hours":"Available 24/7","applies_to":"all","source_url":"https://www.sbigeneral.in/grievance-redressal","quote":"nce Company Ltd, 9th Floor A & B Wing, Fulcrum Building, Sahar Road, Andheri East, Mumbai – 400 099\nPhone:\n022-45138021/1800 102 1111\nWalk In: At any branch office (refer the link below)\nhttps://content.sbigeneral.in/uploads/2f5968755c764e7bae74f66d1391","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"address","value":"SBI General Insurance Company Ltd, 9th Floor A & B Wing, Fulcrum Building, Sahar Road, Andheri East, Mumbai – 400 099","label":"Postal Address for Grievance","level":null,"hours":null,"applies_to":"all","source_url":"https://www.sbigeneral.in/grievance-redressal","quote":"Get Quick Assistance With SBI General Insurance - Grievance Redressal Mechanism & Contact Details\nGrievance Redressal\nBecome An Agent\nInvestor Relations\nBlog\nEnglish\nProducts\nClaims\nHealth Claims\nMotor Claims\nHome Claims\nCommercial\nMarine\nSpecialty Lines\nRenew No","fetched_at":"2026-10-20"}],"law":[{"title":"IRDAI Master Circular on Protection of Policyholders' Interests, 2024","ref":"Sec 1, Part A, VI.1 and VI.2","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"}]},{"n":2,"title":"Escalate to SBI General Insurance's Grievance Redressal Officer","when":"If there is no reply in 14 days, or you do not accept it.","what":"Forward your first complaint and its reference number, and say why the reply does not resolve it.","contacts":[{"purpose":"grievance","channel":"email","value":"gro@sbigeneral.in","label":"Grievance Redressal Officer Email","level":1,"hours":null,"applies_to":"all","source_url":"https://www.sbigeneral.in/grievance-redressal","quote":"age\nIf you wish to register your grievances directly with us, you may write to us at\nhead.customercare@sbigeneral.in\nor\ngro@sbigeneral.in\nor call our toll free number-\n1800 102 1111\n. After examining the matter, final response would be conveyed within a per","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"email","value":"Virag.Mishra@sbigeneral.in","label":"Grievance Redressal Officer Virag Mishra","level":2,"hours":"Monday to Friday 9:30 AM - 6:30 PM","applies_to":"all","source_url":"https://www.sbigeneral.in/grievance-redressal","quote":"our Grievance Redressal Officer is mentioned below:\nName: Virag Mishra\nDesignation: Grievance Redressal Officer\nEmail:\nVirag.Mishra@sbigeneral.in\nPhone:\n022-45138021 (Available from Monday to Friday 9:30 AM - 6:30 PM)\nNote:\nThe Company shall endeavour to maintain t","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"phone","value":"022-45138021","label":"Grievance Redressal Officer Phone","level":2,"hours":"Monday to Friday 9:30 AM - 6:30 PM","applies_to":"all","source_url":"https://www.sbigeneral.in/grievance-redressal","quote":"eneral Insurance Company Ltd, 9th Floor A & B Wing, Fulcrum Building, Sahar Road, Andheri East, Mumbai – 400 099\nPhone:\n022-45138021/1800 102 1111\nWalk In: At any branch office (refer the link below)\nhttps://content.sbigeneral.in/uploads/2f5968755c764e","fetched_at":"2026-10-20"}],"law":[]},{"n":3,"title":"Register on Bima Bharosa (IRDAI)","when":"Any time; it tracks your complaint against the insurer.","what":"Register the complaint on IRDAI's portal; the insurer's grievance system is linked to it.","contacts":[{"label":"Bima Bharosa (IRDAI grievance portal)","channel":"url","value":"https://bimabharosa.irdai.gov.in/","source_url":"https://bimabharosa.irdai.gov.in/"}],"law":[{"title":"IRDAI Master Circular on Protection of Policyholders' Interests, 2024","ref":"Sec 1, Part A, VI.1(ii)","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"}]},{"n":4,"title":"The Insurance Ombudsman for your area","when":"If the insurer rejects your complaint, does not reply within one month, or you are not satisfied. Within one year of the insurer's reply.","what":"Free. For a loss up to Rs 50 lakh. Write (or file online) with your name and address, the insurer's office, the facts, the supporting documents, the loss and the relief you want. You cannot go to the Ombudsman on a matter already before a court, consumer commission or arbitrator.","contacts":[{"label":"Insurance Ombudsman: register a complaint online","channel":"url","value":"https://cioins.co.in/Complaint/Online","source_url":"https://cioins.co.in/Complaint/Online"}],"law":[{"title":"Insurance Ombudsman Rules, 2017","ref":"Rule 14","url":"https://indiainsurances.com/law/ombudsman-rules-2017"},{"title":"Insurance Ombudsman Rules, 2017","ref":"Rule 17","url":"https://indiainsurances.com/law/ombudsman-rules-2017"},{"title":"IRDAI Master Circular on Protection of Policyholders' Interests, 2024","ref":"Sec 1, Part A, VI.3","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"}]},{"n":5,"title":"Consumer commission","when":"Instead of the Ombudsman, or for a larger loss.","what":"File a consumer complaint. The District Commission hears claims up to Rs 50 lakh, the State Commission up to Rs 2 crore, the National Commission above that.","contacts":[{"label":"e-Jagriti (consumer commission filing)","channel":"url","value":"https://e-jagriti.gov.in/","source_url":"https://e-jagriti.gov.in/"}],"law":[{"title":"Consumer Protection (Jurisdiction) Rules, 2021","ref":"Rules 3 to 5","url":"https://indiainsurances.com/law/consumer-jurisdiction-rules-2021"}]}],"forms":[],"issues":{"claim-rejected":"Claim rejected","claim-partly-paid":"Claim cut or partly paid","claim-delayed":"Claim not settled in time","late-intimation":"Rejected for late intimation or missing documents","cashless-denied":"Cashless denied or delayed","refund":"Refund or cancellation","service":"Service request not done","mis-selling":"Mis-sold or policy differs from the proposal","other":"Something else"},"draft":"https://indiainsurances.com/api/v1/draft-complaint","page":"https://indiainsurances.com/complain/sbi-general-insurance","notice":"Information, not advice. IndiaInsurances is not an insurer or an insurance intermediary, does not sell insurance and earns no commission. Policy terms change and your own policy schedule can differ: always confirm with the policy document and the insurer before you buy or claim."}