{"insurer":{"slug":"magma-general-insurance","name":"Magma General Insurance Limited"},"issue":"other","issue_label":"Something else","rule":"An insurer must acknowledge a complaint at once and resolve it within 14 days, giving reasons with reference to the policy terms if it does not accept it.","rule_law":{"title":"IRDAI Master Circular on Protection of Policyholders' Interests, 2024","ref":"Sec 1, Part A, VI.2","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},"state":null,"steps":[{"n":1,"title":"Write to Magma General Insurance","when":"First. The insurer must reply within 14 days.","what":"Send a written complaint (e-mail is fine) with your policy and claim numbers and copies of the documents. Ask for a resolution of the problem described above. Keep the acknowledgement and its reference number.","contacts":[{"purpose":"customer-care","channel":"email","value":"customercare@magmainsurance.com","label":"Email Address","level":null,"hours":null,"applies_to":"all","source_url":"https://www.magmainsurance.com/grievance-redressal","quote":"mber is a dedicated helpline exclusively for senior citizens and is not intended for non‑senior citizens.\nEmail Address\ncustomercare@magmainsurance.com\nFor Senior Citizens\nnamaskar@magmainsurance.com\nStill not satisfied with the solution\nprovided?\nYou can reach out to ou","fetched_at":"2026-10-20"},{"purpose":"customer-care","channel":"phone","value":"1800 266 3202","label":"Toll Free Number","level":null,"hours":"We are available 24x7","applies_to":"all","source_url":"https://www.magmainsurance.com/web/magmainsurance/quick-customer-services/senior-citizen-services","quote":"Senior citizen services - Magma Insurance - Magma\nSkip to Content\nOne-Line-Hearder-Test\n1800 266 3202\nNavigation\nCustomer Service\nSenior Citizen Services\nRoad side Assistance\nAnnual Health Check-up\nPolicy Servicing assist","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"phone","value":"1800 266 3202","label":"Toll Free Number","level":null,"hours":"We are available 24x7","applies_to":"all","source_url":"https://www.magmainsurance.com/grievance-redressal","quote":"Grievance Redressal - Magma General Insurance - Magma Insurance - Magma\nSkip to Content\nOne-Line-Hearder-Test\n1800 266 3202\nNavigation\nCustomer Service\nSenior Citizen Services\nRoad side Assistance\nAnnual Health Check-up\nPolicy Servicing assist","fetched_at":"2026-10-20"}],"law":[{"title":"IRDAI Master Circular on Protection of Policyholders' Interests, 2024","ref":"Sec 1, Part A, VI.1 and VI.2","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"}]},{"n":2,"title":"Escalate to Magma General Insurance's Grievance Redressal Officer","when":"If there is no reply in 14 days, or you do not accept it.","what":"Forward your first complaint and its reference number, and say why the reply does not resolve it.","contacts":[{"purpose":"grievance","channel":"address","value":"Magma General Insurance Limited Equinox Business Park, Tower 3, 2nd Floor, Unit Number 1B & 2B, LBS Marg, Kurla (West), Mumbai – 400070, Maharashtra","label":"Grievance Redressal Officer Address","level":2,"hours":null,"applies_to":"all","source_url":"https://www.magmainsurance.com/documents/5553002/0/Policy+Wordings+%E2%80%93+All+Risk+%281%29.pdf/59dc3559-567f-8db1-623d-a0fdcff29bea?t=1789044389820","quote":"of the above methods, Insured Person may contact the grievance officer at:\nGrievance Redressal Officer at the address:\nMagma General Insurance Limited Equinox Business Park, Tower 3, 2nd Floor, Unit Number 1B & 2B, LBS Marg, Kurla (West), Mumbai – 400070, Maharashtra. E –mail: gro@magmainsurance.com\nIn case you are not satisfied with the resolution you may register complaint directly","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"email","value":"gro@magmainsurance.com","label":"Grievance Redressal Officer","level":2,"hours":null,"applies_to":"all","source_url":"https://www.magmainsurance.com/documents/5553002/0/Policy+Wordings+%E2%80%93+All+Risk+%281%29.pdf/59dc3559-567f-8db1-623d-a0fdcff29bea?t=1789044389820","quote":"Business Park, Tower 3, 2nd Floor, Unit Number 1B & 2B, LBS Marg, Kurla (West), Mumbai – 400070, Maharashtra. E –mail: gro@magmainsurance.com\nIn case you are not satisfied with the resolution you may register complaint directly in of IRDAI's online portal - Bim","fetched_at":"2026-10-20"},{"purpose":"gro","channel":"address","value":"Magma General Insurance Ltd. Equinox Business Park, Tower 3, Ambedkar Nagar, 2nd Floor, Unit Number 1B & 2B, LBS Marg, Kurla (West), Mumbai - 400070, Maharashtra, India","label":"Chief Grievance Officer Address","level":2,"hours":null,"applies_to":"all","source_url":"https://www.magmainsurance.com/grievance-redressal","quote":"Grievance Redressal - Magma General Insurance - Magma Insurance - Magma\nSkip to Content\nOne-Line-Hearder-Test\n1800 266 3202\nNavigation\nCustomer Service\nSenior Citizen Services\nRoad side Assistance\nAnnual Health Check-up\nPolicy Servicing assistance\nEligibility Check\nPre-Inspection Status\nMotor Claim Status\nUpd","fetched_at":"2026-10-20"},{"purpose":"gro","channel":"email","value":"Gro@magmainsurance.com","label":"Chief Grievance Officer Ms. Falguni Vaza","level":2,"hours":null,"applies_to":"all","source_url":"https://www.magmainsurance.com/grievance-redressal","quote":"3, Ambedkar Nagar,\n2\nnd\nFloor, Unit Number 1B & 2B, LBS Marg,\nKurla (West), Mumbai - 400070, Maharashtra, India\nE-mail- Gro@magmainsurance.com\nIf you are still dissatisfied with the resolution provided, you may opt to approach\nIf you are still dissatisfied with","fetched_at":"2026-10-20"}],"law":[]},{"n":3,"title":"Register on Bima Bharosa (IRDAI)","when":"Any time; it tracks your complaint against the insurer.","what":"Register the complaint on IRDAI's portal; the insurer's grievance system is linked to it.","contacts":[{"label":"Bima Bharosa (IRDAI grievance portal)","channel":"url","value":"https://bimabharosa.irdai.gov.in/","source_url":"https://bimabharosa.irdai.gov.in/"}],"law":[{"title":"IRDAI Master Circular on Protection of Policyholders' Interests, 2024","ref":"Sec 1, Part A, VI.1(ii)","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"}]},{"n":4,"title":"The Insurance Ombudsman for your area","when":"If the insurer rejects your complaint, does not reply within one month, or you are not satisfied. Within one year of the insurer's reply.","what":"Free. For a loss up to Rs 50 lakh. Write (or file online) with your name and address, the insurer's office, the facts, the supporting documents, the loss and the relief you want. You cannot go to the Ombudsman on a matter already before a court, consumer commission or arbitrator.","contacts":[{"label":"Insurance Ombudsman: register a complaint online","channel":"url","value":"https://cioins.co.in/Complaint/Online","source_url":"https://cioins.co.in/Complaint/Online"}],"law":[{"title":"Insurance Ombudsman Rules, 2017","ref":"Rule 14","url":"https://indiainsurances.com/law/ombudsman-rules-2017"},{"title":"Insurance Ombudsman Rules, 2017","ref":"Rule 17","url":"https://indiainsurances.com/law/ombudsman-rules-2017"},{"title":"IRDAI Master Circular on Protection of Policyholders' Interests, 2024","ref":"Sec 1, Part A, VI.3","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"}]},{"n":5,"title":"Consumer commission","when":"Instead of the Ombudsman, or for a larger loss.","what":"File a consumer complaint. The District Commission hears claims up to Rs 50 lakh, the State Commission up to Rs 2 crore, the National Commission above that.","contacts":[{"label":"e-Jagriti (consumer commission filing)","channel":"url","value":"https://e-jagriti.gov.in/","source_url":"https://e-jagriti.gov.in/"}],"law":[{"title":"Consumer Protection (Jurisdiction) Rules, 2021","ref":"Rules 3 to 5","url":"https://indiainsurances.com/law/consumer-jurisdiction-rules-2021"}]}],"forms":[],"issues":{"claim-rejected":"Claim rejected","claim-partly-paid":"Claim cut or partly paid","claim-delayed":"Claim not settled in time","late-intimation":"Rejected for late intimation or missing documents","cashless-denied":"Cashless denied or delayed","refund":"Refund or cancellation","service":"Service request not done","mis-selling":"Mis-sold or policy differs from the proposal","other":"Something else"},"draft":"https://indiainsurances.com/api/v1/draft-complaint","page":"https://indiainsurances.com/complain/magma-general-insurance","notice":"Information, not advice. IndiaInsurances is not an insurer or an insurance intermediary, does not sell insurance and earns no commission. Policy terms change and your own policy schedule can differ: always confirm with the policy document and the insurer before you buy or claim."}