{"insurer":{"slug":"hdfc-life-insurance","name":"HDFC Life Insurance Company Limited"},"issue":"other","issue_label":"Something else","rule":"An insurer must acknowledge a complaint at once and resolve it within 14 days, giving reasons with reference to the policy terms if it does not accept it.","rule_law":{"title":"IRDAI Master Circular on Protection of Policyholders' Interests, 2024","ref":"Sec 1, Part A, VI.2","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},"state":null,"steps":[{"n":1,"title":"Write to HDFC Life Insurance","when":"First. The insurer must reply within 14 days.","what":"Send a written complaint (e-mail is fine) with your policy and claim numbers and copies of the documents. Ask for a resolution of the problem described above. Keep the acknowledgement and its reference number.","contacts":[{"purpose":"customer-care","channel":"phone","value":"+91 22 6751 6218","label":"Contact number","level":null,"hours":null,"applies_to":"all","source_url":"https://www.hdfclife.com/content/dam/hdfclifeinsurancecompany/customer-services/policy-documents-pdf/group-others-withdrawn/HDFC-Life-PMJJBY-Policy-Document-101G107V02-Revised.pdf","quote":"011 011 C CIN: L65110MH2000PLC128245\nWebsite:www.hfdclife.com email id d: groupoperations@hdfclife.com.\nContact number: +91 22 6751 6218/ / +91 22 6751 6215\n\ni) The customer can contact u us on the below mentioned address or at any of our b branches in cas","fetched_at":"2026-10-20"},{"purpose":"customer-care","channel":"phone","value":"+91 22 6751 6215","label":"Contact number","level":null,"hours":null,"applies_to":"all","source_url":"https://www.hdfclife.com/content/dam/hdfclifeinsurancecompany/customer-services/policy-documents-pdf/group-others-withdrawn/HDFC-Life-PMJJBY-Policy-Document-101G107V02-Revised.pdf","quote":"0MH2000PLC128245\nWebsite:www.hfdclife.com email id d: groupoperations@hdfclife.com.\nContact number: +91 22 6751 6218/ / +91 22 6751 6215\n\ni) The customer can contact u us on the below mentioned address or at any of our b branches in case of any complaint/","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"address","value":"General Manager, Consumer Affairs Department - Grievance Redressal Cell Insurance Regulatory and Development Authority of India Sy No. 115/1, Financial District, Nanakramguda, Gachib bowli, Hyderabad – 500 032","label":"IRDAI Grievance Cell Address","level":null,"hours":null,"applies_to":"all","source_url":"https://www.hdfclife.com/content/dam/hdfclifeinsurancecompany/customer-services/policy-documents-pdf/group-others-withdrawn/HDFC-Life-PMJJBY-Policy-Document-101G107V02-Revised.pdf","quote":"er your complaint online at http://www.igms.irdai.gov v.in/\n• Address for communica ation for complaints by fax/paper:\nGeneral Manager, Consumer Affairs Depa artment - Grievance Redressal Cell Insurance Regulatory an nd Development Authority of India Sy No. 115/1, Financial l District, Nanakramguda, Gachib bowli, Hyderabad – 500 032\n\na) Details and addresses of Insura ance Ombudsman:\nOffice of the Ombudsman | Contact Details | Areas of Jurisdic","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"address","value":"General Manager Consumer Affairs Department – Grievance Redressal Cell Insurance Regulatory and Development Authority of India Sy No. 115/1, Financial District, Nanakramguda, Hyderabad – 500 032","label":"IRDAI Grievance Cell Address","level":null,"hours":null,"applies_to":"all","source_url":"https://www.hdfclife.com/content/dam/hdfclifeinsurancecompany/customer-services/policy-documents-pdf/group-others-withdrawn/HDFC-Life-Group-Credit-Protect-Insurance-Plan-Policy-Document-101N079V03.pdf","quote":"egister your complaint online at http://www.igms.irda.gov.in/\nd) Address for communication for complaints by fax/paper:\nGeneral Manager Consumer Affairs Department – Grievance Redressal Cell Insurance Regulatory and Development Authority of India Sy No. 115/1, Financial District, Nanakramguda, Gachibowli, Hyderabad – 500 032\n\nIn the event the Master Policyholder is dissatisfied with the response provided by us, the Master Policyho","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"phone","value":"180042544732","label":"IRDAI Grievance Call Centre (IGCC) TOLL FREE NO","level":null,"hours":null,"applies_to":"all","source_url":"https://www.hdfclife.com/content/dam/hdfclifeinsurancecompany/customer-services/policy-documents-pdf/group-others-withdrawn/HDFC-Life-PMJJBY-Policy-Document-101G107V02-Revised.pdf","quote":null,"fetched_at":"2026-10-20"}],"law":[{"title":"IRDAI Master Circular on Protection of Policyholders' Interests, 2024","ref":"Sec 1, Part A, VI.1 and VI.2","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"}]},{"n":2,"title":"Escalate to HDFC Life Insurance's Grievance Redressal Officer","when":"If there is no reply in 14 days, or you do not accept it.","what":"Forward your first complaint and its reference number, and say why the reply does not resolve it.","contacts":[{"purpose":"grievance","channel":"email","value":"groupoperations@hdfclife.com","label":"Grievance Redressal Officer E-mail","level":null,"hours":null,"applies_to":"all","source_url":"https://www.hdfclife.com/content/dam/hdfclifeinsurancecompany/customer-services/policy-documents-pdf/group-others-withdrawn/HDFC-Life-Pradhan-Mantri-Jeevan-Jyoti-Bima-Yojana-Plan-101G107V02-Policy-Document.pdf","quote":"oor, Apollo Mills Compound, Mahalaxmi Mumbai- 400 011 011 CIN: L65110MH2000PLC128245 website:www.hfdclife.com email id: groupoperations@hdfclife.com. Contact number: +91 22 6751 6218/ +91 22 6751 6215\n\ni) The customer can contact us on the below mentioned number/id in","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"email","value":"service@hdfclife.com","label":"Grievance Redressal Officer E-mail","level":null,"hours":null,"applies_to":"all","source_url":"https://www.hdfclife.com/content/dam/hdfclifeinsurancecompany/customer-services/policy-documents-pdf/group-others-withdrawn/HDFC-Life-Group-Credit-Protect-Insurance-Plan-Policy-Document-101N079V03.pdf","quote":"d, N. M. Joshi Marg, Mahalaxmi, Mumbai, Maharashtra - 400011 Helpline number: 18602679999 (Local charges apply) E-mail: service@hdfclife.com (2) All grievances (Service and sales) received by the Company will be responded to within the prescribed regulatory Tu","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"phone","value":"022-67516666","label":"Grievance Redressal Officer Tel","level":null,"hours":null,"applies_to":"all","source_url":"https://www.hdfclife.com/content/dam/hdfclifeinsurancecompany/customer-services/policy-documents-pdf/group-others-withdrawn/HDFC-Life-PMJJBY-Policy-Document-101G107V02-Revised.pdf","quote":"ed 11th Floor, Lodha Excelus, , Apollo Mills Compound, N. M. Joshi Marg, Mahalax xmi, Mumbai, Maharashtra - 400011 Tel: 022-67516666, Helplin ne number: 18602679999 (Local charges apply) E-mail: service@hdfclife.c com\n\nxi) If you are not satisfied with","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"phone","value":"18602679999 (Local charges apply)","label":"Grievance Redressal Officer Helpline number","level":null,"hours":null,"applies_to":"all","source_url":"https://www.hdfclife.com/content/dam/hdfclifeinsurancecompany/customer-services/policy-documents-pdf/group-others-withdrawn/HDFC-Life-PMJJBY-Policy-Document-101G107V02-Revised.pdf","quote":"pollo Mills Compound, N. M. Joshi Marg, Mahalax xmi, Mumbai, Maharashtra - 400011 Tel: 022-67516666, Helplin ne number: 18602679999 (Local charges apply) E-mail: service@hdfclife.c com\n\nxi) If you are not satisfied with th he response or do not receive a response from us w","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"phone","value":"+91 22 6751 6218","label":"Grievance Redressal Officer Contact number","level":null,"hours":null,"applies_to":"all","source_url":"https://www.hdfclife.com/content/dam/hdfclifeinsurancecompany/customer-services/policy-documents-pdf/group-others-withdrawn/HDFC-Life-Pradhan-Mantri-Jeevan-Jyoti-Bima-Yojana-Plan-101G107V02-Policy-Document.pdf","quote":"400 011 011 CIN: L65110MH2000PLC128245 website:www.hfdclife.com email id: groupoperations@hdfclife.com. Contact number: +91 22 6751 6218/ +91 22 6751 6215\n\ni) The customer can contact us on the below mentioned number/id in case of any complaint/ grievance:","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"phone","value":"+91 22 6751 6215","label":"Grievance Redressal Officer Contact number","level":null,"hours":null,"applies_to":"all","source_url":"https://www.hdfclife.com/content/dam/hdfclifeinsurancecompany/customer-services/policy-documents-pdf/group-others-withdrawn/HDFC-Life-Pradhan-Mantri-Jeevan-Jyoti-Bima-Yojana-Plan-101G107V02-Policy-Document.pdf","quote":"65110MH2000PLC128245 website:www.hfdclife.com email id: groupoperations@hdfclife.com. Contact number: +91 22 6751 6218/ +91 22 6751 6215\n\ni) The customer can contact us on the below mentioned number/id in case of any complaint/ grievance:\nGrievance Redress","fetched_at":"2026-10-20"},{"purpose":"escalation","channel":"address","value":"HDFC Life Insurance Company Limited 11th Floor, Lodha Excelus, Apollo Mills Compound, N. M. Joshi Marg, Mahalaxmi, Mumbai, Maharashtra - 400011","label":"Grievance Redressal Officer","level":null,"hours":null,"applies_to":"all","source_url":"https://www.hdfclife.com/content/dam/hdfclifeinsurancecompany/customer-services/policy-documents-pdf/group-others-withdrawn/HDFC-Life-Group-Credit-Protect-Insurance-Plan-Policy-Document-101N079V03.pdf","quote":"the below mentioned address or at any of our branches in case of any complaint/ grievance:\nGrievance Redressal Officer HDFC Life Insurance Company Limited 11th Floor, Lodha Excelus, Apollo Mills Compound, N. M. Joshi Marg, Mahalaxmi, Mumbai, Maharashtra - 400011 Helpline number: 18602679999 (Local charges apply) E-mail: service@hdfclife.com (2) All grievances (Service and sales)","fetched_at":"2026-10-20"},{"purpose":"escalation","channel":"email","value":"groupoperations@hdfclife.com","label":"Grievance Redressal Officer E-mail","level":null,"hours":null,"applies_to":"all","source_url":"https://www.hdfclife.com/content/dam/hdfclifeinsurancecompany/customer-services/policy-documents-pdf/group-others-withdrawn/HDFC-Life-Pradhan-Mantri-Jeevan-Jyoti-Bima-Yojana-Plan-101G107V02-Policy-Document.pdf","quote":"oor, Apollo Mills Compound, Mahalaxmi Mumbai- 400 011 011 CIN: L65110MH2000PLC128245 website:www.hfdclife.com email id: groupoperations@hdfclife.com. Contact number: +91 22 6751 6218/ +91 22 6751 6215\n\ni) The customer can contact us on the below mentioned number/id in","fetched_at":"2026-10-20"},{"purpose":"escalation","channel":"email","value":"service@hdfclife.com","label":"Grievance Redressal Officer E-mail","level":null,"hours":null,"applies_to":"all","source_url":"https://www.hdfclife.com/content/dam/hdfclifeinsurancecompany/customer-services/policy-documents-pdf/group-others-withdrawn/HDFC-Life-Group-Credit-Protect-Insurance-Plan-Policy-Document-101N079V03.pdf","quote":"d, N. M. Joshi Marg, Mahalaxmi, Mumbai, Maharashtra - 400011 Helpline number: 18602679999 (Local charges apply) E-mail: service@hdfclife.com (2) All grievances (Service and sales) received by the Company will be responded to within the prescribed regulatory Tu","fetched_at":"2026-10-20"},{"purpose":"escalation","channel":"phone","value":"+91 22 6751 6218","label":"Grievance Redressal Officer Contact number","level":null,"hours":null,"applies_to":"all","source_url":"https://www.hdfclife.com/content/dam/hdfclifeinsurancecompany/customer-services/policy-documents-pdf/group-others-withdrawn/HDFC-Life-Pradhan-Mantri-Jeevan-Jyoti-Bima-Yojana-Plan-101G107V02-Policy-Document.pdf","quote":"400 011 011 CIN: L65110MH2000PLC128245 website:www.hfdclife.com email id: groupoperations@hdfclife.com. Contact number: +91 22 6751 6218/ +91 22 6751 6215\n\ni) The customer can contact us on the below mentioned number/id in case of any complaint/ grievance:","fetched_at":"2026-10-20"},{"purpose":"escalation","channel":"phone","value":"+91 22 6751 6215","label":"Grievance Redressal Officer Contact number","level":null,"hours":null,"applies_to":"all","source_url":"https://www.hdfclife.com/content/dam/hdfclifeinsurancecompany/customer-services/policy-documents-pdf/group-others-withdrawn/HDFC-Life-Pradhan-Mantri-Jeevan-Jyoti-Bima-Yojana-Plan-101G107V02-Policy-Document.pdf","quote":"65110MH2000PLC128245 website:www.hfdclife.com email id: groupoperations@hdfclife.com. Contact number: +91 22 6751 6218/ +91 22 6751 6215\n\ni) The customer can contact us on the below mentioned number/id in case of any complaint/ grievance:\nGrievance Redress","fetched_at":"2026-10-20"},{"purpose":"escalation","channel":"phone","value":"18602679999 (Local charges apply)","label":"Grievance Redressal Officer Helpline number","level":null,"hours":null,"applies_to":"all","source_url":"https://www.hdfclife.com/content/dam/hdfclifeinsurancecompany/customer-services/policy-documents-pdf/group-others-withdrawn/HDFC-Life-PMJJBY-Policy-Document-101G107V02-Revised.pdf","quote":"pollo Mills Compound, N. M. Joshi Marg, Mahalax xmi, Mumbai, Maharashtra - 400011 Tel: 022-67516666, Helplin ne number: 18602679999 (Local charges apply) E-mail: service@hdfclife.c com\n\nxi) If you are not satisfied with th he response or do not receive a response from us w","fetched_at":"2026-10-20"},{"purpose":"escalation","channel":"phone","value":"022-67516666","label":"Grievance Redressal Officer Tel","level":null,"hours":null,"applies_to":"all","source_url":"https://www.hdfclife.com/content/dam/hdfclifeinsurancecompany/customer-services/policy-documents-pdf/group-others-withdrawn/HDFC-Life-PMJJBY-Policy-Document-101G107V02-Revised.pdf","quote":"ed 11th Floor, Lodha Excelus, , Apollo Mills Compound, N. M. Joshi Marg, Mahalax xmi, Mumbai, Maharashtra - 400011 Tel: 022-67516666, Helplin ne number: 18602679999 (Local charges apply) E-mail: service@hdfclife.c com\n\nxi) If you are not satisfied with","fetched_at":"2026-10-20"}],"law":[]},{"n":3,"title":"Register on Bima Bharosa (IRDAI)","when":"Any time; it tracks your complaint against the insurer.","what":"Register the complaint on IRDAI's portal; the insurer's grievance system is linked to it.","contacts":[{"label":"Bima Bharosa (IRDAI grievance portal)","channel":"url","value":"https://bimabharosa.irdai.gov.in/","source_url":"https://bimabharosa.irdai.gov.in/"}],"law":[{"title":"IRDAI Master Circular on Protection of Policyholders' Interests, 2024","ref":"Sec 1, Part A, VI.1(ii)","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"}]},{"n":4,"title":"The Insurance Ombudsman for your area","when":"If the insurer rejects your complaint, does not reply within one month, or you are not satisfied. Within one year of the insurer's reply.","what":"Free. For a loss up to Rs 50 lakh. Write (or file online) with your name and address, the insurer's office, the facts, the supporting documents, the loss and the relief you want. You cannot go to the Ombudsman on a matter already before a court, consumer commission or arbitrator.","contacts":[{"label":"Insurance Ombudsman: register a complaint online","channel":"url","value":"https://cioins.co.in/Complaint/Online","source_url":"https://cioins.co.in/Complaint/Online"}],"law":[{"title":"Insurance Ombudsman Rules, 2017","ref":"Rule 14","url":"https://indiainsurances.com/law/ombudsman-rules-2017"},{"title":"Insurance Ombudsman Rules, 2017","ref":"Rule 17","url":"https://indiainsurances.com/law/ombudsman-rules-2017"},{"title":"IRDAI Master Circular on Protection of Policyholders' Interests, 2024","ref":"Sec 1, Part A, VI.3","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"}]},{"n":5,"title":"Consumer commission","when":"Instead of the Ombudsman, or for a larger loss.","what":"File a consumer complaint. The District Commission hears claims up to Rs 50 lakh, the State Commission up to Rs 2 crore, the National Commission above that.","contacts":[{"label":"e-Jagriti (consumer commission filing)","channel":"url","value":"https://e-jagriti.gov.in/","source_url":"https://e-jagriti.gov.in/"}],"law":[{"title":"Consumer Protection (Jurisdiction) Rules, 2021","ref":"Rules 3 to 5","url":"https://indiainsurances.com/law/consumer-jurisdiction-rules-2021"}]}],"forms":[],"issues":{"claim-rejected":"Claim rejected","claim-partly-paid":"Claim cut or partly paid","claim-delayed":"Claim not settled in time","late-intimation":"Rejected for late intimation or missing documents","cashless-denied":"Cashless denied or delayed","refund":"Refund or cancellation","service":"Service request not done","mis-selling":"Mis-sold or policy differs from the proposal","other":"Something else"},"draft":"https://indiainsurances.com/api/v1/draft-complaint","page":"https://indiainsurances.com/complain/hdfc-life-insurance","notice":"Information, not advice. IndiaInsurances is not an insurer or an insurance intermediary, does not sell insurance and earns no commission. Policy terms change and your own policy schedule can differ: always confirm with the policy document and the insurer before you buy or claim."}