{"insurer":{"slug":"axis-max-life-insurance","name":"Axis Max Life Insurance Limited"},"issue":"other","issue_label":"Something else","rule":"An insurer must acknowledge a complaint at once and resolve it within 14 days, giving reasons with reference to the policy terms if it does not accept it.","rule_law":{"title":"IRDAI Master Circular on Protection of Policyholders' Interests, 2024","ref":"Sec 1, Part A, VI.2","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},"state":null,"steps":[{"n":1,"title":"Write to Axis Max Life Insurance","when":"First. The insurer must reply within 14 days.","what":"Send a written complaint (e-mail is fine) with your policy and claim numbers and copies of the documents. Ask for a resolution of the problem described above. Keep the acknowledgement and its reference number.","contacts":[{"purpose":"customer-care","channel":"email","value":"service.helpdesk@axismaxlife.com","label":"Customer Care Email","level":1,"hours":null,"applies_to":"all","source_url":"https://www.axismaxlife.com/customer-servicing/grievance-redressal","quote":"ay)\nWhatsapp\nScan this QR code or send ‘Hi’ on WhatsApp number\n+91 74283 96005\nfrom your registered mobile number\nEmail\nservice.helpdesk@axismaxlife.com\nnri.helpdesk@axismaxlife.com\nHeadquarter\nAxis Max Life Insurance Ltd., Plot No – 90 C, Sector 18 Udyog Vihar, Gurugram,","fetched_at":"2026-10-20"},{"purpose":"customer-care","channel":"email","value":"nri.helpdesk@axismaxlife.com","label":"NRI Helpdesk Email","level":1,"hours":null,"applies_to":"all","source_url":"https://www.axismaxlife.com/customer-servicing/grievance-redressal","quote":"send ‘Hi’ on WhatsApp number\n+91 74283 96005\nfrom your registered mobile number\nEmail\nservice.helpdesk@axismaxlife.com\nnri.helpdesk@axismaxlife.com\nHeadquarter\nAxis Max Life Insurance Ltd., Plot No – 90 C, Sector 18 Udyog Vihar, Gurugram, Haryana Pin Code – 122015\n#1","fetched_at":"2026-10-20"},{"purpose":"customer-care","channel":"phone","value":"1860 120 5577","label":"Customer Care","level":1,"hours":"09:00 AM to 6:00 PM, Monday to Saturday","applies_to":"all","source_url":"https://www.axismaxlife.com/customer-servicing/grievance-redressal","quote":"branch offices.\nGrievance Redressal\nFor Indians\nFor NRIs\nWebsite Customer Login\nManage your policy\nhere\n.\nCustomer Care\n1860 120 5577\n011-71025900 or 011- 61329950\nPlease call from your registered mobile number - 09:00 AM to 6:00 PM, Monday to Saturday","fetched_at":"2026-10-20"},{"purpose":"customer-care","channel":"phone","value":"011-71025900 or 011- 61329950","label":"Customer Care for NRIs","level":1,"hours":"Available 24X7 Monday to Sunday","applies_to":"all","source_url":"https://www.axismaxlife.com/customer-servicing/grievance-redressal","quote":".\nGrievance Redressal\nFor Indians\nFor NRIs\nWebsite Customer Login\nManage your policy\nhere\n.\nCustomer Care\n1860 120 5577\n011-71025900 or 011- 61329950\nPlease call from your registered mobile number - 09:00 AM to 6:00 PM, Monday to Saturday\nPlease call from your register","fetched_at":"2026-10-20"},{"purpose":"customer-care","channel":"phone","value":"0124 648 8900","label":"Digital Purchases Helpline","level":1,"hours":"09:00 AM to 9:00 PM, Monday to Saturday","applies_to":"all","source_url":"https://www.axismaxlife.com/customer-servicing/grievance-redressal","quote":"om your registered mobile number - Available 24X7 Monday to Sunday\nDigital Purchases (For a new or ongoing application)\n0124 648 8900\n(09:00 AM to 9:00 PM, Monday to Saturday)\nWhatsapp\nScan this QR code or send ‘Hi’ on WhatsApp number\n+91 74283 96005\nfr","fetched_at":"2026-10-20"},{"purpose":"customer-care","channel":"whatsapp","value":"+91 74283 96005","label":"WhatsApp Customer Care","level":1,"hours":null,"applies_to":"all","source_url":"https://www.axismaxlife.com/customer-servicing/grievance-redressal","quote":"ion)\n0124 648 8900\n(09:00 AM to 9:00 PM, Monday to Saturday)\nWhatsapp\nScan this QR code or send ‘Hi’ on WhatsApp number\n+91 74283 96005\nfrom your registered mobile number\nEmail\nservice.helpdesk@axismaxlife.com\nnri.helpdesk@axismaxlife.com\nHeadquarter\nAxis","fetched_at":"2026-10-20"},{"purpose":"customer-care","channel":"whatsapp","value":"+91-7428396005","label":"Customer Service WhatsApp","level":1,"hours":null,"applies_to":"all","source_url":"https://www.axismaxlife.com/claims-centre","quote":"ther comprehensive details, please refer to the policy terms and conditions.\nShow More\nOnline Sales Helpline\nWhatsapp\n: +91-7428396005\nSend ‘Quick Help’ from your registered mobile number\nPhone\n: +91-124-648-8900\n09:30 AM to 06:30 PM\n(Monday to Sunday ex","fetched_at":"2026-10-20"}],"law":[{"title":"IRDAI Master Circular on Protection of Policyholders' Interests, 2024","ref":"Sec 1, Part A, VI.1 and VI.2","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"}]},{"n":2,"title":"Escalate to Axis Max Life Insurance's Grievance Redressal Officer","when":"If there is no reply in 14 days, or you do not accept it.","what":"Forward your first complaint and its reference number, and say why the reply does not resolve it.","contacts":[{"purpose":"grievance","channel":"email","value":"Manager.services@axismaxlife.com","label":"Head – Customer Care & Customer Experience","level":2,"hours":null,"applies_to":"all","source_url":"https://www.axismaxlife.com/customer-servicing/grievance-redressal","quote":"tomer Experience\nAxis Max Life Insurance Ltd,\n90-C, Udyog Vihar, Sector 18, Gurugram-122 015, Haryana, INDIA\nEmail ID –\nManager.services@axismaxlife.com\nOR click\nhere\nto submit your grievance online.\nLevel 3\nHead-Operations\nAxis Max Life Insurance Ltd\n90-C, Udyog Vihar, S","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"email","value":"GRO@axismaxlife.com","label":"Head-Operations (Grievance Redressal Officer)","level":3,"hours":null,"applies_to":"all","source_url":"https://www.axismaxlife.com/customer-servicing/grievance-redressal","quote":"3\nHead-Operations\nAxis Max Life Insurance Ltd\n90-C, Udyog Vihar, Sector 18, Gurugram-122015, Haryana, INDIA\nEmail ID –\nGRO@axismaxlife.com\nPage\nLast updated on\n19th January 2026\nWebsite\nLast updated on\n24th December 2025\nBack to Previous Page\nTerm Insurance","fetched_at":"2026-10-20"}],"law":[]},{"n":3,"title":"Register on Bima Bharosa (IRDAI)","when":"Any time; it tracks your complaint against the insurer.","what":"Register the complaint on IRDAI's portal; the insurer's grievance system is linked to it.","contacts":[{"label":"Bima Bharosa (IRDAI grievance portal)","channel":"url","value":"https://bimabharosa.irdai.gov.in/","source_url":"https://bimabharosa.irdai.gov.in/"}],"law":[{"title":"IRDAI Master Circular on Protection of Policyholders' Interests, 2024","ref":"Sec 1, Part A, VI.1(ii)","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"}]},{"n":4,"title":"The Insurance Ombudsman for your area","when":"If the insurer rejects your complaint, does not reply within one month, or you are not satisfied. Within one year of the insurer's reply.","what":"Free. For a loss up to Rs 50 lakh. Write (or file online) with your name and address, the insurer's office, the facts, the supporting documents, the loss and the relief you want. You cannot go to the Ombudsman on a matter already before a court, consumer commission or arbitrator.","contacts":[{"label":"Insurance Ombudsman: register a complaint online","channel":"url","value":"https://cioins.co.in/Complaint/Online","source_url":"https://cioins.co.in/Complaint/Online"}],"law":[{"title":"Insurance Ombudsman Rules, 2017","ref":"Rule 14","url":"https://indiainsurances.com/law/ombudsman-rules-2017"},{"title":"Insurance Ombudsman Rules, 2017","ref":"Rule 17","url":"https://indiainsurances.com/law/ombudsman-rules-2017"},{"title":"IRDAI Master Circular on Protection of Policyholders' Interests, 2024","ref":"Sec 1, Part A, VI.3","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"}]},{"n":5,"title":"Consumer commission","when":"Instead of the Ombudsman, or for a larger loss.","what":"File a consumer complaint. The District Commission hears claims up to Rs 50 lakh, the State Commission up to Rs 2 crore, the National Commission above that.","contacts":[{"label":"e-Jagriti (consumer commission filing)","channel":"url","value":"https://e-jagriti.gov.in/","source_url":"https://e-jagriti.gov.in/"}],"law":[{"title":"Consumer Protection (Jurisdiction) Rules, 2021","ref":"Rules 3 to 5","url":"https://indiainsurances.com/law/consumer-jurisdiction-rules-2021"}]}],"forms":[],"issues":{"claim-rejected":"Claim rejected","claim-partly-paid":"Claim cut or partly paid","claim-delayed":"Claim not settled in time","late-intimation":"Rejected for late intimation or missing documents","cashless-denied":"Cashless denied or delayed","refund":"Refund or cancellation","service":"Service request not done","mis-selling":"Mis-sold or policy differs from the proposal","other":"Something else"},"draft":"https://indiainsurances.com/api/v1/draft-complaint","page":"https://indiainsurances.com/complain/axis-max-life-insurance","notice":"Information, not advice. IndiaInsurances is not an insurer or an insurance intermediary, does not sell insurance and earns no commission. Policy terms change and your own policy schedule can differ: always confirm with the policy document and the insurer before you buy or claim."}