{"insurer":{"slug":"ageas-federal-life-insurance","name":"Ageas Federal Life Insurance Company Limited"},"issue":"other","issue_label":"Something else","rule":"An insurer must acknowledge a complaint at once and resolve it within 14 days, giving reasons with reference to the policy terms if it does not accept it.","rule_law":{"title":"IRDAI Master Circular on Protection of Policyholders' Interests, 2024","ref":"Sec 1, Part A, VI.2","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},"state":null,"steps":[{"n":1,"title":"Write to Ageas Federal Life Insurance","when":"First. The insurer must reply within 14 days.","what":"Send a written complaint (e-mail is fine) with your policy and claim numbers and copies of the documents. Ask for a resolution of the problem described above. Keep the acknowledgement and its reference number.","contacts":[{"purpose":"customer-care","channel":"email","value":"support@ageasfederal.com","label":"Customer Support Email","level":null,"hours":"Monday to Saturday, 8:00 am to 8:00 pm","applies_to":"all","source_url":"https://sacicwpprd01.blob.core.windows.net/%24web/sccicwppr01/assets/Wealthsurance_SP_II_Tax_Update_8_Oct_2026_21205_c6889b5c5d.pdf","quote":"Phone | Email\nCall our toll free number 1800 209 0502, | You can email us at\navailable from Monday to Saturday, 8:00 | support@ageasfederal.com\nam to 8:00 pm.","fetched_at":"2026-10-20"},{"purpose":"customer-care","channel":"phone","value":"1800 209 0502","label":"Toll Free Customer Care Number","level":null,"hours":"Monday to Saturday, 8:00 am to 8:00 pm","applies_to":"all","source_url":"https://sacicwpprd01.blob.core.windows.net/%24web/sccicwppr01/assets/Wealthsurance_SP_II_Tax_Update_8_Oct_2026_21205_c6889b5c5d.pdf","quote":"Futurex, N. M. Joshi Marg, Lower Parel – East, Mumbai – 400013, Maharashtra. Website: www.ageasfederal.com. Toll-Free: 1800 209 0502.Trade Logo displayed above belongs to The Federal Bank Limited and Ageas International Insurance N. V. and used by Agea","fetched_at":"2026-10-20"},{"purpose":"customer-care","channel":"phone","value":"022 6537 6767","label":"Call to Buy / Customer Care","level":null,"hours":null,"applies_to":"all","source_url":"https://www.ageasfederal.com/services/complaint-query","quote":"ns\n#\nHealth Insurance Plans\n#\nTerm Insurance Plans\n#\nULIP Insurance Plans\n#\nGroup Rider\nPay Premium\nBuy Now\nCall to Buy\n022 6537 6767\nOur Insurance Plans\nTerm Insurance\nInvestment Plans\nTools & Calculators\nCustomer Services\nGIFT City\nNRI Corner\nClaims\nP","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"email","value":"support@ageasfederal.com","label":"Customer Service Email","level":1,"hours":"24 to 48 hours response time","applies_to":"all","source_url":"https://www.ageasfederal.com/services/complaint-query","quote":"LISTEN TO YOU\nResolution Of Grievances\nIncase you have any queries related to your Application / Policy please write to\nsupport@ageasfederal.com\nand we will respond to you in 24 to 48 hours\nComplaint Resolution\nAt Ageas Federal Life Insurance, we are committed to","fetched_at":"2026-10-20"}],"law":[{"title":"IRDAI Master Circular on Protection of Policyholders' Interests, 2024","ref":"Sec 1, Part A, VI.1 and VI.2","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"}]},{"n":2,"title":"Escalate to Ageas Federal Life Insurance's Grievance Redressal Officer","when":"If there is no reply in 14 days, or you do not accept it.","what":"Forward your first complaint and its reference number, and say why the reply does not resolve it.","contacts":[{"purpose":"grievance","channel":"email","value":"grievance@ageasfederal.com","label":"Regional Grievance Redressal Officer Email","level":1,"hours":null,"applies_to":"all","source_url":"https://www.ageasfederal.com/services/complaint-query","quote":"te to\nRegional Grievance Redressal Officer\nClick Here\nto view your Regional Grievance Redressal Officer\n    Or write to\ngrievance@ageasfederal.com\nLevel 2\nIf you are not satisfied with the resolution, you may write to our\n\" GrievanceRedressal Officer Mr. Ajeshkumar","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"address","value":"Ageas Federal Life Insurance Co Ltd, 22nd Floor, A Wing, Marathon Futurex, N M Joshi Marg, Lower Parel (East), PIN code: 400013","label":"Grievance Redressal Officer Address","level":2,"hours":null,"applies_to":"all","source_url":"https://www.ageasfederal.com/services/complaint-query","quote":"plication\nContact Us\nFile a Claim\nResume Application\ne-NACH\nComplaint / Service Request\nAre you an existing customer of Ageas Federal Life Insurance?\nYes\nNo\nType of Request/Complaint*\nCustomer Full Name *\nPolicy / COI No\n*\nMobile No *\nEmail ID *\nDate of Birth\n*\nCategory*\nDescription*\nCharacters:\n0\n/\n3000\nUpload Document\n(Allow the document which are in .pdf, .jpg,","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"email","value":"gro@ageasfederal.com","label":"Grievance Redressal Officer Mr. Ajeshkumar Charuvilla, VP and Head Customer Experience","level":2,"hours":null,"applies_to":"all","source_url":"https://www.ageasfederal.com/services/complaint-query","quote":"Insurance Co Ltd, 22nd Floor, A Wing, Marathon Futurex, N M Joshi Marg, Lower Parel (East), PIN code: 400013\nEmail id:\ngro@ageasfederal.com\nContact no:\n022 - 4168 9000\nExt no\n9764\nLevel 3\nIf you are not satisfied with the resolution, you may write to the Insu","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"phone","value":"022 - 4168 9000","label":"Grievance Redressal Officer Contact Number","level":2,"hours":null,"applies_to":"all","source_url":"https://www.ageasfederal.com/services/complaint-query","quote":"Wing, Marathon Futurex, N M Joshi Marg, Lower Parel (East), PIN code: 400013\nEmail id:\ngro@ageasfederal.com\nContact no:\n022 - 4168 9000\nExt no\n9764\nLevel 3\nIf you are not satisfied with the resolution, you may write to the Insurance\nOmbudsman.\nClick here","fetched_at":"2026-10-20"}],"law":[]},{"n":3,"title":"Register on Bima Bharosa (IRDAI)","when":"Any time; it tracks your complaint against the insurer.","what":"Register the complaint on IRDAI's portal; the insurer's grievance system is linked to it.","contacts":[{"label":"Bima Bharosa (IRDAI grievance portal)","channel":"url","value":"https://bimabharosa.irdai.gov.in/","source_url":"https://bimabharosa.irdai.gov.in/"}],"law":[{"title":"IRDAI Master Circular on Protection of Policyholders' Interests, 2024","ref":"Sec 1, Part A, VI.1(ii)","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"}]},{"n":4,"title":"The Insurance Ombudsman for your area","when":"If the insurer rejects your complaint, does not reply within one month, or you are not satisfied. Within one year of the insurer's reply.","what":"Free. For a loss up to Rs 50 lakh. Write (or file online) with your name and address, the insurer's office, the facts, the supporting documents, the loss and the relief you want. You cannot go to the Ombudsman on a matter already before a court, consumer commission or arbitrator.","contacts":[{"label":"Insurance Ombudsman: register a complaint online","channel":"url","value":"https://cioins.co.in/Complaint/Online","source_url":"https://cioins.co.in/Complaint/Online"}],"law":[{"title":"Insurance Ombudsman Rules, 2017","ref":"Rule 14","url":"https://indiainsurances.com/law/ombudsman-rules-2017"},{"title":"Insurance Ombudsman Rules, 2017","ref":"Rule 17","url":"https://indiainsurances.com/law/ombudsman-rules-2017"},{"title":"IRDAI Master Circular on Protection of Policyholders' Interests, 2024","ref":"Sec 1, Part A, VI.3","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"}]},{"n":5,"title":"Consumer commission","when":"Instead of the Ombudsman, or for a larger loss.","what":"File a consumer complaint. The District Commission hears claims up to Rs 50 lakh, the State Commission up to Rs 2 crore, the National Commission above that.","contacts":[{"label":"e-Jagriti (consumer commission filing)","channel":"url","value":"https://e-jagriti.gov.in/","source_url":"https://e-jagriti.gov.in/"}],"law":[{"title":"Consumer Protection (Jurisdiction) Rules, 2021","ref":"Rules 3 to 5","url":"https://indiainsurances.com/law/consumer-jurisdiction-rules-2021"}]}],"forms":[],"issues":{"claim-rejected":"Claim rejected","claim-partly-paid":"Claim cut or partly paid","claim-delayed":"Claim not settled in time","late-intimation":"Rejected for late intimation or missing documents","cashless-denied":"Cashless denied or delayed","refund":"Refund or cancellation","service":"Service request not done","mis-selling":"Mis-sold or policy differs from the proposal","other":"Something else"},"draft":"https://indiainsurances.com/api/v1/draft-complaint","page":"https://indiainsurances.com/complain/ageas-federal-life-insurance","notice":"Information, not advice. IndiaInsurances is not an insurer or an insurance intermediary, does not sell insurance and earns no commission. Policy terms change and your own policy schedule can differ: always confirm with the policy document and the insurer before you buy or claim."}