{"insurer":{"slug":"acko-general-insurance","name":"Acko General Insurance Limited"},"issue":"other","issue_label":"Something else","rule":"An insurer must acknowledge a complaint at once and resolve it within 14 days, giving reasons with reference to the policy terms if it does not accept it.","rule_law":{"title":"IRDAI Master Circular on Protection of Policyholders' Interests, 2024","ref":"Sec 1, Part A, VI.2","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"},"state":null,"steps":[{"n":1,"title":"Write to Acko General Insurance","when":"First. The insurer must reply within 14 days.","what":"Send a written complaint (e-mail is fine) with your policy and claim numbers and copies of the documents. Ask for a resolution of the problem described above. Keep the acknowledgement and its reference number.","contacts":[{"purpose":"customer-care","channel":"phone","value":"1800 266 2256","label":"Customer Helpline","level":null,"hours":null,"applies_to":"all","source_url":"https://acko-cms.ackoassets.com/Acko_Commercial_General_Liability_Insurance_Prospectus_a11a17465e.pdf","quote":": www.acko.com/gi\n2. For Grievance:\nFor resolution of any query, insured may contact the company on our helpline number 1800 266 2256 or may write an e-mail at hello@acko.com. For resolution of grievance, insured may contact the company on our toll-free","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"email","value":"grievance@acko.com","label":"Grievance Email","level":null,"hours":null,"applies_to":"all","source_url":"https://acko-cms.ackoassets.com/Acko_Property_Protect_Policy_Prospectus_ec0174c6eb.pdf","quote":"e bank rate for delays.\n• Settlement as per policy terms.\n\n• Toll-free: 1800 210 4990 (10 AM – 7 PM, all days)\n• Email: grievance@acko.com. Acknowledgement within 24 hours; final resolution within 14 days.\n\n• Phone: 080-62370023\n• Email: grievance.healthseni","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"email","value":"grievance.healthseniorcitizen@acko.com","label":"Senior Citizen Grievance Email","level":null,"hours":null,"applies_to":"health","source_url":"https://acko-cms.ackoassets.com/Acko_Property_Protect_Policy_Prospectus_ec0174c6eb.pdf","quote":": grievance@acko.com. Acknowledgement within 24 hours; final resolution within 14 days.\n\n• Phone: 080-62370023\n• Email: grievance.healthseniorcitizen@acko.com Acknowledgement within 24 hours; final resolution within 14 days. You can also email grievance@acko.com.\n\n• Approach IR","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"email","value":"hello@acko.com","label":"Grievance Resolution Email","level":null,"hours":null,"applies_to":"all","source_url":"https://acko-cms.ackoassets.com/Acko_Commercial_General_Liability_Insurance_Prospectus_a11a17465e.pdf","quote":"ich may give rise to a claim under this Policy, the Insured shall:\na) Give immediate notification to Us on Our mail ID: hello@acko.com or contact number: 1860 266 2256 or thereof in writing to Our nearest office, with a copy to Our policy issuing office;","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"phone","value":"1800 210 4990","label":"Grievance Toll-free Helpline","level":null,"hours":"10 AM – 7 PM, all days","applies_to":"all","source_url":"https://acko-cms.ackoassets.com/Acko_Property_Protect_Policy_Prospectus_ec0174c6eb.pdf","quote":"ys; decision within 7 days.\n• Interest @ 2% above bank rate for delays.\n• Settlement as per policy terms.\n\n• Toll-free: 1800 210 4990 (10 AM – 7 PM, all days)\n• Email: grievance@acko.com. Acknowledgement within 24 hours; final resolution within 14 days.","fetched_at":"2026-10-20"},{"purpose":"grievance","channel":"phone","value":"080-62370023","label":"Senior Citizen Grievance Phone","level":null,"hours":null,"applies_to":"health","source_url":"https://acko-cms.ackoassets.com/Acko_Property_Protect_Policy_Prospectus_ec0174c6eb.pdf","quote":"PM, all days)\n• Email: grievance@acko.com. Acknowledgement within 24 hours; final resolution within 14 days.\n\n• Phone: 080-62370023\n• Email: grievance.healthseniorcitizen@acko.com Acknowledgement within 24 hours; final resolution within 14 days. You c","fetched_at":"2026-10-20"}],"law":[{"title":"IRDAI Master Circular on Protection of Policyholders' Interests, 2024","ref":"Sec 1, Part A, VI.1 and VI.2","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"}]},{"n":2,"title":"Escalate to Acko General Insurance's Grievance Redressal Officer","when":"If there is no reply in 14 days, or you do not accept it.","what":"Forward your first complaint and its reference number, and say why the reply does not resolve it.","contacts":[{"purpose":"escalation","channel":"address","value":"Acko General Insurance Limited 36/5 Hustlehub One East, Somasandrapalya, 27th Main Road Sector 2, HSR Layout, Karnataka Bangalore – 560102","label":"Chief Grievance Officer Postal Address","level":1,"hours":null,"applies_to":"all","source_url":"https://acko-cms.ackoassets.com/Acko_Commercial_General_Liability_Insurance_Prospectus_a11a17465e.pdf","quote":"response within 14 working days, you may write or email to Chief Grievance Officer:\nEmail: gro@acko.com Postal Address: Acko General Insurance Limited 36/5 Hustlehub One East, Somasandrapalya, 27th Main Road Sector 2, HSR Layout, Karnataka Bangalore – 560102 The Chief Grievance Officer will provide a final response within 7 days of receipt of the escalation. If in case your i","fetched_at":"2026-10-20"},{"purpose":"escalation","channel":"email","value":"gro@acko.com","label":"Chief Grievance Officer Email","level":1,"hours":null,"applies_to":"all","source_url":"https://acko-cms.ackoassets.com/Acko_Commercial_General_Liability_Insurance_Prospectus_a11a17465e.pdf","quote":"int or have not received any response within 14 working days, you may write or email to Chief Grievance Officer:\nEmail: gro@acko.com Postal Address: Acko General Insurance Limited 36/5 Hustlehub One East, Somasandrapalya, 27th Main Road Sector 2, HSR L","fetched_at":"2026-10-20"}],"law":[]},{"n":3,"title":"Register on Bima Bharosa (IRDAI)","when":"Any time; it tracks your complaint against the insurer.","what":"Register the complaint on IRDAI's portal; the insurer's grievance system is linked to it.","contacts":[{"label":"Bima Bharosa (IRDAI grievance portal)","channel":"url","value":"https://bimabharosa.irdai.gov.in/","source_url":"https://bimabharosa.irdai.gov.in/"}],"law":[{"title":"IRDAI Master Circular on Protection of Policyholders' Interests, 2024","ref":"Sec 1, Part A, VI.1(ii)","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"}]},{"n":4,"title":"The Insurance Ombudsman for your area","when":"If the insurer rejects your complaint, does not reply within one month, or you are not satisfied. Within one year of the insurer's reply.","what":"Free. For a loss up to Rs 50 lakh. Write (or file online) with your name and address, the insurer's office, the facts, the supporting documents, the loss and the relief you want. You cannot go to the Ombudsman on a matter already before a court, consumer commission or arbitrator.","contacts":[{"label":"Insurance Ombudsman: register a complaint online","channel":"url","value":"https://cioins.co.in/Complaint/Online","source_url":"https://cioins.co.in/Complaint/Online"}],"law":[{"title":"Insurance Ombudsman Rules, 2017","ref":"Rule 14","url":"https://indiainsurances.com/law/ombudsman-rules-2017"},{"title":"Insurance Ombudsman Rules, 2017","ref":"Rule 17","url":"https://indiainsurances.com/law/ombudsman-rules-2017"},{"title":"IRDAI Master Circular on Protection of Policyholders' Interests, 2024","ref":"Sec 1, Part A, VI.3","url":"https://indiainsurances.com/law/irdai-ppi-mc-2024"}]},{"n":5,"title":"Consumer commission","when":"Instead of the Ombudsman, or for a larger loss.","what":"File a consumer complaint. The District Commission hears claims up to Rs 50 lakh, the State Commission up to Rs 2 crore, the National Commission above that.","contacts":[{"label":"e-Jagriti (consumer commission filing)","channel":"url","value":"https://e-jagriti.gov.in/","source_url":"https://e-jagriti.gov.in/"}],"law":[{"title":"Consumer Protection (Jurisdiction) Rules, 2021","ref":"Rules 3 to 5","url":"https://indiainsurances.com/law/consumer-jurisdiction-rules-2021"}]}],"forms":[],"issues":{"claim-rejected":"Claim rejected","claim-partly-paid":"Claim cut or partly paid","claim-delayed":"Claim not settled in time","late-intimation":"Rejected for late intimation or missing documents","cashless-denied":"Cashless denied or delayed","refund":"Refund or cancellation","service":"Service request not done","mis-selling":"Mis-sold or policy differs from the proposal","other":"Something else"},"draft":"https://indiainsurances.com/api/v1/draft-complaint","page":"https://indiainsurances.com/complain/acko-general-insurance","notice":"Information, not advice. IndiaInsurances is not an insurer or an insurance intermediary, does not sell insurance and earns no commission. Policy terms change and your own policy schedule can differ: always confirm with the policy document and the insurer before you buy or claim."}